Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Lowering shipping costs - is it a good idea to uncheck the package measurements

Hi there! I have been seller on here for not too long and every time I am selling a "heavier" item the recommended shipping is always too high for what my item is, such as this jacket I am trying to sell. I am choosing to ship through USPS which gave...

Resolved! Partial refund question?

"My post and comments are my own and not those of my employer" I am wondering if anyone has had some experience with the partial refund as a TRS. We had a customer open a return (we automatically accept them all). We are TRS, offer free returns, etc....

Buyers who deny a USPS Covid/Dejoy delay even exists

A huge percentage of all my outgoing packages get tagged with the "In Transit, Arriving Late" tracking update eventually. Clearly it's due to Covid, and our new PM general. But I still get buyers who complain about packages being late who fail to ack...

Let's work for free!

This is the message I get when printing an eBay shipping label... "USPS is experiencing significant delays across their delivery network. Please consider using other carrier options that may provide a better buyer experience." This is a great example...

USPS

Wow what a disaster. I sold an item to a buyer in India and each time I try to print a shipping label it states that the USPS is having delay issues and that's as far as I can go. I have been trying to print this label for 3 days. I tried calling E-B...

question on free returns

I am the seller. The buyer purchased an item from me and the next day told me he had ordered it by mistake. The item was already on its way to him. He opened a return the day he got it. I am a TRS and offer free returns and this is my first one. The ...

Creating/Generating Packing Slips for Managed Payments 2020?

With recently being forced into managed payments, I am no longer able to use PayPal for packing slips. I LOVED them because they were accurate, complete, nice looking and took a minimal amount of time to print for all of the orders in a day. I am awa...

Change estimatd arrival date for packages that are ALREADY LATE!

I think this is more of a seller issue than a shipping & returns issue. In any case. I know it's been talked about here quite a bit lately. What im wondering is why cant ebay adjust estimate arrival times for packages that are already late? I just ha...

Print entire label

Only prints the shipping label itself...How to I change settings to print bottom half with item info, postage, etc?

UPS to be added to ebay shipping options

per announcement https://community.ebay.com/t5/Announcements/eBay-Teams-Up-with-UPS-to-Offer-New-Shipping-Options-On-Its/ba-p/31188279

What happens when you miss refunding a buyer by the deadline?

Hi, so I didn't know refunds were dealt through PayPal so I had to transfer money over. Unfortunately eBay didn't give enough time for the transfer and it'll come in a day later than the "refund by" date.What will happen once it passes the due date? ...

eBay shipping labels twice the cost

I received an eBay return shipping label for a guitar I purchased a couple days ago, and the estimated cost is twice what I would pay if I created my own label. I can't help but wonder if eBay double charges the customer and gives half of the charge ...

FEDEX Supplemental Service Fees

I can't belive, I just looked Ebay invoice, so I find out that I was "charged Supplemental Service Fees", I dont know why they are charging me these fees, I am sure that I have shipped correct size package in fedex but my question is: Can I dispute t...

Package Available for pick-up at USPS. Buyer says it is not there.

I sold an item to a buyer that says available for pick up in the tracking details (USPS). He lives in an apartment, so depending on the apartment I am guessing USPS will not drop off the package if it isn't safe/prevent theft/don't know where to drop...

eBay refuses return with no explanation

Hi, 1) I was sent a faulty item that was also missing pieces clearly shown in the picture. Seller said "does not accept returns" 2) I asked anyway and they accepted and I shipped back. 3) a few days later I got a message that said seller asked eBay t...