Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

I PAY SHIPPING FEES AND TAXES BUT MY SELLER WILL SENT FOR HIM SELF

HELLO MY SELLER WILL SEND HIM SELF MY STUFF AND I PAY SHIPPING FEES AND TAXES HOW CAN I GET BACK MY MONEY? I THINK IS A REAAALLY HUGE AMOUNT PLEASE HELP ME

First Class Package size requirement discrepancy

Hi, all. Yesterday, I had a problem printing an eBay shipping label that seemed to arise from a discrepancy in first class package size requirements listed on various eBay pages. I sold a vintage felt pennant that was to be shipped flat, and when I l...

Refund for Scam

Hi all, I bought a nintendo switch last week and long story short I got scammed out of $300. UPS said my package was delivered, but nothing came. The seller added the tracking number when it was delivered and it even says it went to my area, but I wa...

Ebay buyer says that he will pay for the return shipping

Ebay buyer says that he will pay for the return shipping, and i need to give the money after the money after when he shipped it. We had a problem with the return label and stuff, and he decided to buy it himself.What happens when he doesnt actually s...

Ebay won't call back .. problem with return shipping label

I sell records and CDs on eBay and I have my first return request for a record. I mailed it with USPS Media Mail, which costs about $3.50, but there's no option to send a Media Mail return label to the customer. When I click send return shipping labe...

eBay refunds buyer $800 and they keep the item?

I sold an $800 digital camera here on eBay - it was in working condition when it left, I tested it out, something I bought but never used really. The buyer received the item and a few days later said the camera wasn't working, I thought it was odd be...

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Reopen a return

I accidentally closed the return. Is it possible to reopen a return?

counterfeit item identified on 3 years old purchase

I purchased a professional Rode brand microphone in Sept 2017. I've used it maybe a handful of times since then, and recently I sent it in to Rode for a warranty repair because of bad audio interference it was picking up. The service manager sent me ...

Buyer filed to return an item by sending me a picture of an empty case the item was in

eBay ruled in his favor and I don't quite understand how someone can show the equivalent of taking a picture of an empty box and saying the item was never there. I've never had any issues throughout all my time here and I've never had a single negati...

Negative because global shipping didn't arrive fast enough for buyer...

I have a negative feedback situation I'm not certain how to handle, because it's never happened to me before. I sold an item through the global shipping program. The order came in at night. I shipped it the next morning. It has only been eight days a...

refund/case closed

ebay closed my return/refund and i never got the credit to my paypal account now i can't get my money back and they don't have a contact us email signed joseph scichilone

Resolved! paid for Global Shipping but seller sent package by DHL

Hello, I won an auction. The shipping costs were stated as being £25 because it was being shipped through eBay's Global Shipping Program. My package arrived today and there is a DHL label on it. So it looks like the seller sent it via DHL instead, wh...

Ebay Managed Payments and Shipping

I should have asked this sooner, but how does this tie together?Will I now just transfer money to my paypal account to cover shipping oris there a way to have it drafted out to pay for shipping from bank accountI set up. From what I see so far I gues...

refund

The seller cancelled my order on September 03.Do you know when i am gona get my money back?

On customer returns I need to provide a PDF format RGA form with Barcodes and signature requirement

Problem! "We nolonger have ability to view buyers email address to send PDF"A JPG is not working for the postal service and pdf is required.What is a workable solution "other than quitting EBAY after 20 years"?EBAY changes do not seem to be thought o...