Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

wrong item

the seller want me to pay for the shipping on something that does not fit my phone and on the description say it will

Unable to change ‘buyer selected’ status from priority flat rate envelope to parcel/box to ship

Advised by eBay “print label put on parcel/box and ship it” USPS refuses parcel/box,

Handling time

I recently sold a pair of shoes that has yet to come in the mail. I wrote in the description box that the item would take a few weeks before it is shipped to me and that I will ship the item to the buyer on the same day. However, I forgot to change m...

Proof of postage/delivery with combined postage?

Hello,Buyer wants to combine postage on a couple items to save money. I am concerned because I will only have 1 postage receipt for the two items. How can I prove I posted both items if the buyer wants to dispute it?Thanks.

does this qualify for "media mail"?

https://www.ebay.com/itm/Weight-Watchers-New-Complete-Cookbook-SmartPoints-Edition-Over-500-Delicious-R/402340822682?epid=221940504&hash=item5dad61be9a:g:wSwAAOSw03lY7lMu

Return

Hi my husband bought two tires not from my account, but as a guest. The tires were not the ones he needed. How can a return be processed now? Please, help

Buyer always wins when they lie and destroy your goods?

2nd time happening, and I am still unclear best way to handle this. 1st time , I was using buyer pays return shipping. Called ebay Philippines and got lied to in my opinion.Told me to approve the return and open a case after. Don't tell me I'm an ign...

USPS not accepting a package because the postage had yesterday's date on it.

I purchase a shipping label yesterday afternoon after 4:30. The USPS would not accept my package today because it had yesterday's date on it. They told me it was because people were re-using labels to mail packages with. I pointed out that I was the ...

USPS Media Mail

Is anybody having issues with Media Mail and long delivery times. I have four (4) orders out right now and they are just going around in circles. Leave for a city. Comes back to my metropolitan area. Then leaves for another major city, then comes bac...

close a case on a return

How to close a case when the buyer has past the time on shipping the item back?

Form 2856? Take it to the post office for inspection?

I have 2 insurance claims in the last 6 months and each one expects the buyer to take it to the post office for inspection. Naturally by the time I received the letter, eBay had already refunded the money to the buyer. Anyone else have this problem w...

Problems with sales tax refund.

I bought headphones. Seller immediately cancels the sale due to out of stock. I receive an immediate refund of the purchase price less the sales tax of $17.36. Paid with PayPal.Seller tells me ebay will refund the sales tax and sends a screenshot sta...

Seller not picking up return, paypal sided against me

I received an update to my case a few minutes ago and it was stated that the case was in favor of the seller. I gave paypal my message attempt to the seller asking whether or not there was any trouble in picking up the return. To this day I still hav...

How long should I expect until I receive a response for a package research case that I filed?

I mailed out a package a few weeks ago (July 9th) and it hasn't had an update since the 14th when it was said to be in transit to another facility. I filed a lost package claim (package research) on the 24th to see if I can locate it. Do you know how...

Help!

Please help,I bought an audio device. I Paid 2000 euros for it. Hard-earned money. The item did not match the description: I paid for software; it had none. Only hardware, which was useless to me. The case was clear as day, and the seller agreed for ...