Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

FedEx acknoledged misdelivery of my package, what can I do to get seller to contact FedEx

I know this relatively rare. FedEx driver scanned my package as delivered 2 hours before stopping in front my house and not delivering anything. I immediately contacted FedEx explained what had happened and they opened a case. Got a call back from Tr...

Resolved! Shipping, Insurance, and signature

I'm a new seller. I was selling three historic documents signed by US presidents for $275 each plus $15 shipping each. A single buyer offered me $250 each for all three and I accepted. Then buyer asked me to combine shipping so they would only pay on...

User avatar by Adventurer
  • 2513 Views
  • 21 replies
  • 2 helpful

Seller sent me wrong item but eBay didn’t help me

I purchased a double pool play center from a seller, but they sent me a single pool play center which is quit different from the photo they post. Then I asked for return but eBay didn’t help me and close my request without any solution!

User avatar by Explorer
  • 266 Views
  • 3 replies
  • 0 helpful

Selling to an overseas buyer

Hi there,I have recently made my listed items available to overseas buyers. ( But not yet sold to anyone overseas!)So....in the item description I have stated the postage charges for 2nd class UK and then the Post Office International tracked charge....

Where is my Canadian Buyer Located?

I have a GSP buyer from Canada. I like to know where my packages are going, especially international package. I like to keep track, it just fascinates me.I used to be able to go to the Packing Slip and see the address of the buyer. Now all I see is t...

How did the shipping settings on my items change?

Hi everyone,I noticed recently that the shipping settings on nearly ALL of my items for sale changed. I almost exclusively use USPS First Class or Priority for shipping. Somehow my listings (not all but almost all) changed to USPS Parcel Select...I d...

My mony

Hello I returned the item and did not receive my money When do I receive my supernatant money two days? thank you

User avatar by Enthusiast
  • 217 Views
  • 2 replies
  • 0 helpful

Sellers Plain description led to my beliefs

So the seller says the clutch will fit Yamaha,Honda, Kawasaki,Suzuki . In the description,tho I looked hard for the size of bore in the clutch the offer on eBay. I need a 9.5 for my Yamaha ,and 3 days later they tell me it has a 16.5 mm bore ,now I s...

Past the 30 days

Ive had a return open for 35 days and still have not received the item. I thought eBay was supposed to automatically close these so we didn't have to call anymore?Ideas? There is no option for me to open a case for them to review - I hate calling the...

User avatar by Adventurer
  • 208 Views
  • 1 replies
  • 0 helpful

payment reversal refuse

Hi,Has anyone had issue with ebay regarding payment reversal after appealing the item not received case?I have. Seller has 30 days for item not received case decision appeal. We appeal on day 26th.Got answer after 5 days from appeal, on day 31st, tel...

wrong item

the seller want me to pay for the shipping on something that does not fit my phone and on the description say it will

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