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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Pay eBay fees if the item was never sold.

Do I need to Pay eBay fees for a transaction that never happened? I was selling a coffee table on eBay and I never truly understood the bid concept but the issue is, I sold the coffee table elsewhere and I and the buyer both agreed to cancel the orde...

Package now at facility for pickup and redelivery

One of my packages I sent to a buyer received a delivery exemption: animal interference. Now it is at the facility for pickup and redelivery. I messaged my buyer 5 days ago to contact the local USPS but I don't see any movement in terms of the mail o...

What is with this new shipping system? Can I opt out? Why do they have to make selling so difficult?

As a seller it always seems eBay screws things up when they make a change. The FedEx label cost on the site has suddenly gone up considerably. On top of that if I do choose to go with UPS I can't pay for additional insurance! I am so tired of being a...

Excluded shipping locations still making offers

I used to ship to many countries internationallybut, since covid, I excluded them all as USPS has slowed to a crawl(site preferences/shipping locations, all are checked & checked 'apply to current listings')yet, i am getting offers from chinawhat giv...

Entered USPS tracking info on returned item in resolution center, but wrong information is shown

I entered the tracking number and USPS as the carrier for my return, but when I look at the case details the carrier is not shown and the status shows "delivered" even though the package won't arrive until the 15th. This was using ebay's label, and t...

Premature Refund

Hello. A customer purchased a camera and messaged me the other day that she would like to return it because it wasn't working properly. I mistakenly refunded her purchase and she hasn't sent the camera back. It's only been a few days. She now may wan...

refunding shipping charges

How do I issue a partial refund of shipping charges under eBay's managed payment system?

Buyer refuses to confirm or deny if they have recieved an item.

I started a thread about this, then contacted eBay and started to notice a few odd things.Basically, I sold this item. It was supposed to have been delivered last month. However, the tracking information just shows it never got there.So, I've contact...

Resolved! Question about Returns...

So I got the coin back, all in the exact same condition as sent (which I am thankful for). I went on my phone to refund him while I was at the post office, but I'm a little confused about the options here... It gave me the option to not refund the ou...

Resolved! Buyer paid for an item but now wants to upgrade shipping. I use Managed Payments How do i collect?

A buyer already paid for an item but now wants to upgrade to priority express shipping. I use Ebay's "Managed Payments" not Paypal so how do I collect payment for the additional shipping cost?

Return

Hello, I sold an open box Vita on eBay. Had pictures showing excellent no damage condition. Guy buys it and asks me if there is any damage on the back (red flag). I told buyer no and sent another picture of the back. There was no damage in the listin...

How do I view insurance fees paid?

I need to view insurance fees paid on an item, where do I go to see this information?

Negative Feedback by buyer

Buyer changed ship-to address from VA to CA AFTER I sent invoice. When I asked for difference in shipping cost he refused. I cancelled order, he left negative feedback. How can I ask ebay to delete negative feedback?

need help,i was scammed by a buyer

Hi to all members,i need your advice. I was recently cheated by a buyer with the help of ebay.In June i sold some Omega watch parts (675$ ),there was a slight delay in transport time due to Covid 19 rules.The buyer filed a false complaint against me ...

Resolved! Sale listed as local pick up - buyer from across the US

Hello everyone, I have not sold on ebay for many years and came back to list a bike for local pick up only. The person that purchased the bike lives across the country from me. They are claiming that UPS will do a pick up, package and ship. I contact...