Shipping

Forum Posts

Sorted by:

Resolved! USPS Could Not Locate Buyer Address

Recently a buyer purchased an item and I packaged it up and took it to USPS the next day. While at the counter the clerk could not locate the address in their database, so I did not send the package. I have contacted the buyer to verify the address (...

Need Advice on how to respond to a Buyer!!!!!

Hello Sellers- would appreciate some advice on how to respond to this Buyer.On June 25th I sold a dress (item #184317194649) the Buyer received the package on the 27th. At 7:00am on the 29th I get this message: "I am not going to leave feedback becau...

Resolved! Delay in delivery in First Class International Shipping to France

I had stopped selling Internationally in March. A buyer asked me to send something first class to France April 11. I did say it would take a long time and updated the listing for them. They purchased the item and it was shipped on Monday April 13. Th...

Resolved! Confusion about item return as a seller.

Some guy bought my item and found out its not compatible with his computer operating system. He insisted I let him return it and after saying no he proceeded to claim it was defective ( it wasn't ) and now im forced to accept the return. Ebay always ...

How to get accurate shipping info in a listing for an item requiring more than one package to ship?

I have a item that is two pieces, large and heavy. The only way to ship the item will be in to boxes. Is there any way to accurately portray this for shipping calculated by zip? Thanks Alan

eBay international standard delivery

Any thoughts on eBay international standard delivery, I use Global shipping and have never had any problems. Is this ISD the same?

Buyer opened return request and returned an empty package.

I had a buyer purchase a lot of baseball cards and upon receiving them they messaged me unhappy with the condition. They were asking for a partial refund or return. I apologized to them for being unhappy and accepted the return without question and s...

Sellers Get a Real Hard Time

I would just like to say that I do not understand our culture these days. It seems that every (or most) buyers seem to think if there is a problem with shipping or that the item they bought is taking a little longer than usual to get to them then it ...

packing slips won't print

Is anyone else having trouble printing a packing slip?

I bought an item in ear Aipril. The seller refunded me in late June. Now it shows up 3 months later.

Here is the awful part. I paid with a gift card, and that is where the money went back to. I can't simply give the money back to them, because its no longer really an Ebay transaction. I never even asked for the money back. What a drag. But I can't j...

Global Shipping Program not working???

Earlier tonight I sold 2 items to the same buyer in Canada, and when I went to send him a invoice with reduced (combined) shipping, it said one item had been removed, and the other didn't have the Kentucky address for the ship to address, but just hi...

Resolved! Manually setting delivery estimate times?

Hi Team,When I set my shipping profile, it automatically generated some estimate delivery dates.Can it be done manually, so I can manually set my estimate delivery? Due to the Pandemic, there are officially major overseas delays and the default estim...

GSP not shipping to Canada?

I have all my listings eligible for the GSP (I'm from the US). Just had one Canadian buyer say that they can't make an offer because it says shipping to Canada is not allowed.Had a chat with an eBay rep and they say that there is currently issues wit...

Resolved! Buyer wants to return installed item

The item is for a boat and requires installation (wiring etc.). I have a 30 day return window which has lapsed. The buyer is now wanting to return the item saying a component doesn't work. If it was another retailer (i.e. walmart), they would make th...

Seller has 2 or 5 days to issue a refund?

On my Return Detail page, it says: "Your seller should send you a refund within 2 business days of delivery." On my Track Your Return email, it says: "The seller should issue a refund within 5 days of this being delivered." Even if the latter include...