Shipping

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Please help. Difficult customer

So long story short I’m in Canada and I sent 2 items to a customer in USA who is also a reseller. Value was ($1000)4 times they refused to pay the ups driver The (duty fees) telling me lies And all sorts of stories in the messages. Today customer ope...

Item sold as "For Parts or Not Working", Buyer opens SNAD claiming item doesn't work

I sold a Raytheon RL70 Marine Radar on June 26th. This item was sold in the "For Parts or Not Working" Category and the description clearly stated "Does not boot. Unknown if there are other problems.". On July 2nd the item is delivered and I received...

How do I send a return postage label to a buyer? Included an extra item...

I recently accidentally sent an extra item to a buyer. How do I send him a shipping label to return it without generating an "eBay Return"?

Ebay Standard International Delivery problems with tracking

I started using eBay Standard International Delivery 3 months ago. It saved a dollar or so off the First Class International price, but more importantly, offered insurance for lost or damaged goods. Last month a customer in Greece opened a "not recei...

receiving a non restricted item from Ukraine through customs time frame

I have a quick question. i'm expecting a wrist watch coming from the Ukraine to the U S. how long should it take to get through Customs from the Ukraine into the US? i'm not trying to rush time or anything, this is just a new experience for me and re...

Vacation responder issue from sellers?

Has anyone purchased an item and then gotten the away message for vaca after getting the item? The seller never had any indication prior to me BINing the item. There weren't any banners, flags, etc. I am asking because I may go on vacation in the fut...

Money Back Guarantee

Hello I'm new to the discussion boards but here's my issue. I recently had a brand new in the box sealed $500 HP Smart Tank Printer returned to me from a buyer saying that it was defective and he couldn't hook it up to his WiFi. I got the item back a...

I ordered an item in May, It was scheduled to arrive June 8th, It's now July 17th...

I'm curious if other customers are having similar issues with USPS. I ordered an item from Michigan in late May, I live in ohio and I had the seller combine shipping on two items. Considering all that was going on, I wasn't surprised when the package...

Buyer didn't get shipping refund on return

Not that I'm complaining Buyer in Canada opens return, stated as reason 'arrived damaged' and under details said 'this arrived damaged and was not mentioned that it was' - got then to provide photo and item matched what was sent but now ripped. So we...

Buyer return time frame

Are buyers back to a reasonable time frame to return items? I have a return a buyer opened for a pair of jeans that they opened on July 6 and Ebay shows they have until July 20 to return. I am wondering if that's a real commitment date, or a suggesti...

Seller doesn't provide return label, and doesn't reply messages either. What to do?

Hi, It seems I am not the only one with problems here. Well, I bought a smartphone LCD replacement, from a UK based seller (I am in another EU country). The order had a shipping charge as well. The LCD that arrived was for a totally different smartph...

I returned the money to the buyer

I returned the money to the buyer on his application to the EBAY problem solving Department, but he writes that his card is blocked, the buyer writes about it - the credit card I paid with is no longer active, I had to close this account, I have to d...

Partial refund amount amendment possible?

I have been in negotiations over a partial refund for an item, $40 was the offered refund, however upon renegotiation we got to $75 as the agreed amount. However I'm not sure how to go about increasing the refund amount in the partial refund offer. C...

eBay label has the wrong tracking number

First I'd like to say I've been selling for over 20 years on eBay. I have shipped 10s of thousands of items via eBay label, just so you know that I know what I'm doing. I have attached copies of the order & the shipping label; with the customer infor...