Shipping

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Resolved! Deduction for damaged return?

I have searched before asking but I can not find this. Sorry if I missed it I am kind of new at this.After an item is returned but used or damaged, can a deduction be made on the refund? TIA

Resolved! Catch the lie

There are some people who lie that they have not received the item but they got the item.how do we know when whether they are telling truth or lie?

Shipped an item and it was returned to me, but tracking says it was delivered to the buyer?

Can someone explain the steps for refunding my buyer her money? I shipped out a item and yesterday it arrived back on my doorstep and unclaimed. But if I look at the tracking it says it was delivered yesterday to the buyers address?? The buyer wants ...

lost package policy

hello all, i am looking for a simple answer to a not so simple question. it appears that the usps may have lost a package i sent, that did have tracking on it, and my buyer is getting impatient. they have already opened a case even though i have told...

DEALING WITH ABSENT SELLER WHO CANCELLED PURCHASE & NO REFUND IN 10 DAYS!!

My first complain is how can eBay be a billion dollar company and they have ZERO phone help available (because of Covid19 ?)! Even smaller businesses have people working from home doing phone help! I've been dealing with an absent seller, cancelled i...

Resolved! The buyer has not returned the item by the deadline June 17, eBay still leave the case open?

The Buyer Open Return Request: We've asked the buyer to ship the item back by Jun 17. Wait until you get the item back before issuing a refund.The buyer has not returned the item by the deadline June 17 with a paid shipping label by me, but eBay stil...

Resolved! Cancellation money not returning

Hello, I have two canceled orders, on ebay it appears to be successful. However when I check my card transactions it appears as if the money I placed on those items have not returned. I have checked my deposits and no changes to the state of the purc...

Paid items were cancelled, still no refund.

I paid for some items that were later cancelled, however the money was still taken from my visa card. The items don't show up in purchase history at all however I still have the order number from when the order was originally confirmed. I contacted t...

Returned item still not arrived, time limit ?

Returned item is still on its way, it is trackable, but ebay writes to me that I need to make a refund till 22 June (probably due to delays in shipping, near 30 days passed already).So what happens on 22 Jun, they automatically make a refund to buyer...

Ebay offering contradictory return information

An item I sold arrived to the buyer chipped, sent from the US to the UK. In checking the 'Return Detail' page, there is the following: "If you believe the item was damaged after its arrival at the GSP shipping center, please wait until Jun 21, 2020 a...

Problems at the Detroit Sorting Center?

Anyone know if there's problems with Detroit Sort Centre? All of Monday's packages got delivered today, except the two that were destined to a place in Michigan and last seen on the 11th in Detroit. Both of them got an "in transit arriving on time" s...

What actually qualifies as media mail?

I have old college textbooks - some hardcover - can those go media rate? How about vinyl LPs, cassettes, CDs? I'm thinking probably all of that?

Lost packages

Hello and hope all is well and safe. Ever since the cronovirus thing I know it's been diffecult . I buy coins from overseas and have been on eBay doing this since 2016. I have never had a issue with my coins arriving or receiving using our USPS. Now ...

Best way to ship a laptop?

The laptop’s box measures 18x14x4 inches (LxWxH). Im not sure where its even going to ship since I havent posted the item yet so thats another problem. What would be the worst case scenario? And what service do i use? USPS, UPS, Fedex etc?shipping fr...

Final Value fee on Shipping, when I offer mutiple shipping options...

I sell lots of odds and ends, mostly low priced vintage items. Recently I have noticed my books are much slower in Media Mail than usual, I am assuming because of Covid slow downs. I would like to offer faster shipping options to buyers if they wish ...