Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Seller return label with different address and tracking info

Hi, I wanted some opinions on how you would feel if you went to return an item only to have the seller send you a return shipping label with someone else’s sending address. The return address is correct, but all the info (tracking, reference, etc...)...

Bulk shipping labels added UPS but dropped all the other choices today.

Any other sellers seeing this or is it just me? I purchase shipping labels through bulk shipping. The new UPS discounted option has been added to our shipping label options. But today no other choice was shown on the pull down menu. There have been a...

Seller Doesn't Want to Honor Their Return Policy

Am I legible for a return still? The buyer listed the item as returns accepted within 14 days. But when I opened the case with the seller, the seller does not want to allow it even though it was mentioned. I did say that I did not like the figure. Lo...

USPS cheaper service to ship 18 pounds in 12x10x10 box

I goofed, thinking a heavy item I sold would fit in a flat rate box. It is 18 pounds and smallest fit box is 12x10x10. I don't do this often, so was surprised to find the cheapest service is Priority Mail. When I last shipped something so heavy (alth...

Ripped off in Return Shipping? Help!

Here's the situation: I bought an item, it arrived non-functional (was a controller for a video game console), I opened a request to return the item. The seller accepted, and sent me a shipping label. However, there exists no option anywhere for me- ...

Bad reputation, blocked money, refunds

Hello! My name is Maria. I live in Russia. I trade books.In this summer postal collapse happened. My books went to US over 2 months. 3 clients opened cases after 1 month waiting. I explained a situation, asked them for patience and send the photos of...

Collect on Delivery Returns, Am I forced to accept?

Buyer falsely reported Broken/missing Parts and requested a COD return to bypass my return policy.The return was sent expedited, $30 Do I have to pay for it and will I be reimbursed? My RT policy is 30days - buyer pays. I'm afraid he might've used it...

Tracking says: "Available for Returns Agent", What does it mean?

Question regarding attached tracking. I'll look at USPS site, but does anybody know the quick and dirty on what it means about return agent? Specifically, will my buyer still get this? Should I be doing anything?

problems with a USPS claim - broken item, priority shipping

Hello!I am fairly new to selling on EBay. I just had a first experience with an item breaking during shipment. I used priority mail and packed it carefully in bubble wrap, foam, and newspaper! The buyer had the item shipped to someone else as a birth...

Help!! PR Address will not print - Undeliverable Delivery Address - Format Issue?

The delivery address starts with the URB. (area name), then something that may be a street or a building name, then a hashtag (#) with a number behind it. I've tried with Pirateship and USPS and both show undeliverable address - is the formatting inc...

shipping an Item to South Koea

I got an order from South Korea and shipper request to enter the birthday of the buyer for custom clearance formalities,is that mandatory? . or should i ask the buyer to provide

Shipping a letter to Guam

Hey my postage software always requires a customs form when shipping parcels to Guam. But I'm going to send a letter (envelope) to Guam and just slap on a forever stamp just like anywhere else in the US. Do I need a customs form, or am I good?

Label label preference

Just recently when I set the label size preference and print a label prints with a different label size, please help

Bought an item end of July which was not shipped. Saw that it's been relisted with the same photos?

Hi eBay community, At the end of July I had bought and paid for an item from a seller. At the time I've asked them to hold on to it for me before shipping, as I decided that I would like to combine shipping with other items that they are selling. It'...

I did not receive my item.

I made an order months ago, however, I still didn't receive the shipment. I contact the seller so many times but he didn't help me at all and the ebay platform is such a mess where i can't find any help or solution. I am really upset with this platfo...