Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! 1 day processing clarification question

Does Ebay consider an order shipped as soon as the label is printed out or once it is scanned by USPS? Just wondering since I have a 1 day processing time and not sure if that means as long as I print the label by the next day after the item is purch...

HI shipping exclusion

is it possible to ship an item to Hawaii for just one listing if I have excluded HI on all my listings. I have a buyer who wants me to ship a rather expensive item and pay for shipping but I cant figure out how to edit just one listing, ty

How to do an exchange

I am confused about the right steps to do an exchange. Ebay help pages aren't providing guidance. The situation: I sent a buyer the wrong item by mistake and have the right item in stock. I would like to do an even exchange at no cost to the buyer. T...

Buyer i would like cancel order

Buyer i would like cancel order after he paid..I paid shipping..unshipped...What i do..?

Seller Unresponsive to Cancellation Request

On the day that I purchased a gift from eBay for my friend, he told me that he already had the item. I asked the seller for a cancellation (which I think is reasonable because it hadn't been shipped yet), and have not gotten a reply. If I don't get a...

Buyer Claiming Item Damaged 2 Months Later

Have a really strange situation. Buyer reached out with pics of items heavily damaged beyond what they were when I shipped them. The shipping box does not show the same damage signs, so they are claiming I sold them damaged (I did not). They also cla...

Postage Labels will print!

After weeks of being unable to print Postage labels It now works!

can you ship first class from your home mail box?

can you ship first class from your mail box?

Shipping fees

Hi, I just do not understand the shipping fees, I pay forshipping via Paypal and my July statement shows it again. Why am I paying shipping twice, Paypal and E-bay?Thanks, Al

Resolved! Guaranteed delivery

I noticed in the auction description that I won. It stated ebay will guarantee delivery by a certain date. If this certain date is not met, what happens? What does ebay do?

Whats the best way to ship this item?

I've been selling a item that weights like .6 oz. and basicly is just a small chunk of metal. Whats the best way to ship them without costing me an arm and a leg? I sell them for $6.50 and its going to cost me almost $4 to ship them now.

USPS International First Class replaced LZ with LG?

Just have noticed that First Class International packages (shipping to the UK) now starts with LG, and not with LZ. Is LG still fully trackable?

Global shipping

I thought sending thru global protected the seller. Item arrived damage & I've told the buyer they need to contact global shipping. They filed a case thru PP now the funds are on hold. I hope PP does not side with customer. I've looked everywhere try...

Pos Malaysia freezes international mail, parcel deliveries due to Covid-19 restrictions

On 30 July 2020, due to Covid-19 pandemic, Pos Malaysia has announced temporary suspension of international deliveries (with the exception of Singapore) from 3 August 2020 until further notice, due to restrictions across destination countries on flig...

attaching a return label

Hi, I'm very very new to the whole selling thing and I need to issue a return label to a buyer. I issued a refund already, so is it even still possible to send a return label? I've searched articles and help topics but I did not find a place to "atta...