Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! 1 day processing clarification question

Does Ebay consider an order shipped as soon as the label is printed out or once it is scanned by USPS? Just wondering since I have a 1 day processing time and not sure if that means as long as I print the label by the next day after the item is purch...

HI shipping exclusion

is it possible to ship an item to Hawaii for just one listing if I have excluded HI on all my listings. I have a buyer who wants me to ship a rather expensive item and pay for shipping but I cant figure out how to edit just one listing, ty

How to do an exchange

I am confused about the right steps to do an exchange. Ebay help pages aren't providing guidance. The situation: I sent a buyer the wrong item by mistake and have the right item in stock. I would like to do an even exchange at no cost to the buyer. T...

Seller Unresponsive to Cancellation Request

On the day that I purchased a gift from eBay for my friend, he told me that he already had the item. I asked the seller for a cancellation (which I think is reasonable because it hadn't been shipped yet), and have not gotten a reply. If I don't get a...

User avatar by Rising Star
  • 448 Views
  • 10 replies
  • 0 helpful

Buyer Claiming Item Damaged 2 Months Later

Have a really strange situation. Buyer reached out with pics of items heavily damaged beyond what they were when I shipped them. The shipping box does not show the same damage signs, so they are claiming I sold them damaged (I did not). They also cla...

Shipping fees

Hi, I just do not understand the shipping fees, I pay forshipping via Paypal and my July statement shows it again. Why am I paying shipping twice, Paypal and E-bay?Thanks, Al

Resolved! Guaranteed delivery

I noticed in the auction description that I won. It stated ebay will guarantee delivery by a certain date. If this certain date is not met, what happens? What does ebay do?

Whats the best way to ship this item?

I've been selling a item that weights like .6 oz. and basicly is just a small chunk of metal. Whats the best way to ship them without costing me an arm and a leg? I sell them for $6.50 and its going to cost me almost $4 to ship them now.

Global shipping

I thought sending thru global protected the seller. Item arrived damage & I've told the buyer they need to contact global shipping. They filed a case thru PP now the funds are on hold. I hope PP does not side with customer. I've looked everywhere try...

User avatar by Adventurer
  • 194 Views
  • 2 replies
  • 0 helpful

attaching a return label

Hi, I'm very very new to the whole selling thing and I need to issue a return label to a buyer. I issued a refund already, so is it even still possible to send a return label? I've searched articles and help topics but I did not find a place to "atta...

User avatar by Adventurer
  • 184 Views
  • 1 replies
  • 0 helpful
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