Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Any recourse against buyers who refuse to ship items back?

I suspect this is a case of fraud but I'm in Canada, I had to ship a $200 item to CA. Item arrives, buyer is not happy, doesn't answer messages but files a case against me and asks for refund. I'm in Canada and I cannot simply print a return label fr...

Is USPS on its way to being totally broken?

I am fearful that USPS is falling apart.I just checked tracking on a buyer's package.See image below, and make note of the dates. Today's date and time (in black) is from a screenshot of my desktop, taken just now. All in all it's just another ding i...

Buyer requesting returm

Ok I sold a phone which was 100% functional, practically mint. Nearly a month later, buyer claims it doesn't work anymore. Now I have a negative PayPal balance. I messaged buyer yesterday stating I did not agree accepting return. Do seller s have any...

Shipping option buyer chose is not on the list of options to use

This has happened a few times. I currently have an order to ship out. The buyer chose Parcel Select. The only USPS options that come up are Priority or Media Mail. No parcel of any Kind. This leaves me the only option of shipping it Priority at a hig...

Resolved! EBay Ovecharging First Class Shipping?

On the USPS website a first class flat for 4oz costs $1.60 but eBay is asking $3.80-4.20 to ship it, anybody know why this is? How do you get the USPS rate. I am sorry if this is a noob question. Is it possible to print out the shipping label for $1....

FedEx Ground Claims BE CAREFUL

I have one, maybe two , FedEx Ground claims every 24 months. I filed a claim July 10, 2020, and the FedEx website has zero record of the claim, and will not allow a "duplicate" to be created. The claims department has not answered the phone in two we...

I've started a return via eBay, generated Royal Mail label but I don't have a printer. What do I do?

I have started a return via eBay and generated Royal Mail postage label but I don't have a printer. What do I do?

Acceptance scans at kiosk

Anyone try this in "other services" at kiosk at usps? My biggest problem has been getting acceptance scans with my other job during day. I used to drop packages off in the drop and they would get scanned during the appropriate handling time. Now with...

Buyer wants to return items after 24 days.

So on July, i sold 5 brand new logitech G29 steering wheels.2 days ago (August 2) i got a return request, from a buyer stating that the item was used (Item not as described).I know for a fact that it was new and factory sealed, and the other 4 that i...

USPS provides no tracking and no delivery. What to do?

I have now two packages shipped the same day, July 24. No tracking info is provided by USPS. One customer inquired last Thursday and another one just opened a request today.What should I do? Consider the packages lost and refund?Thanks very much.

Received empty package

Ordered an item from a seller and received an empty package. Was supposed to be recorded delivery but postman put it through the letterbox. Emailed seller for a refund and they've refused. Have opened a case with paypal. Made a boo boo and made an of...

Bluecare Express

Wasn't able to ship product out today due to power outage, what should I do?

I have a 1 day handling time and was supposed to ship it out today but without power I couldn't print label. Do I contact Ebay or the buyer or both or neither? THANKS!

17 days at USPS Los Angeles Distribution Facility

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Purchased item. Item never showed.

I purchased an item. Money was taken off of my card. I have the confirmation email and the email stating it has shipped. Now the problem is I can’t track it cause it wants an access code. I’ve been through both emails. Item was bought under guest. An...