Shipping

Forum Posts

Sorted by:

Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Tracking email updates for the buyer.

When buyers start to ask or complain about the shipping speed or delays, after I reply to them I used to always sign the buyer up (and myself too) for the tracking email updates thru USPS. How do we do that now that ebay doesn’t show us the buyer’s t...

Who hates the new shipping format in Manged Payments?? Country not listed!!

I ship first class mail to a few regular buyers in Canada, France and Germany. With the new managed payments shipping/label format that I just noticed in the last week or 2, there is no country listed in the address! Fortunately for me I already know...

Fed Ex Returns

I am so confused! So if a package is sent through Fed Ex, was supposed to be shipped through USPS, and is lost, what do I do? Who refunds the money for the item? Does Fed Ex pay me for losing it, PLUS I cancel the sale and get my money back for the e...

International Selling

Hi, I have been shipping ebay for 25 years International selling has been no problem. Today I am not shipping to Tenn. but directly to New Zealand. No option. I tried calling ebay but their system has changed and no one is calling me back. Can anyone...

eBay Shipping Increasing Declared Value / Insurance UPS

I've been seller on ebay for 23 years. Every bunch of years eBay changes there shipping interface. in the last 5 or so years when shipping from eBay / UPS, the eBay site would route you to the UPS site and have all the buyers info already filled in ,...

Ship to another country (different than what was in the listing)

I have a doubt. I created a auction listing, specifying I ship to United States. After it has ended, the bidder that won the auction asked me if I can ship to Mexico. He's not paid me yet. Is it against the ebay rules to send the item to a different ...

The Nightmare of E-bay's new return policy with no loss to them

E-bay's new return policy for managed payment dealers is a total rip-off and oversteps all return policies on the web. They Accept returns without a dealers permission and take money out off dealers accounts when ever they please without notice or pe...

Shipping Calculator or Estimator?

I am shipping an item currently that was specified as going via FedEx Home Delivery. The "calculator" charged the buyer $13.40. Come time to purchase the shipping label, that "calculator" wants to charge me $15.61, for exactly the same package going ...

Big Loophole in eBay Guarantee

Scenario Buyer buys item from seller who doesn't offer returns. Item is advertised as 9 1/2" in the listing. While item was in transit, buyer emailed me 3 times, asking if item was measured in feet or inches. Where she came up with this, I have no cl...

Resolved! USPS - Inexplicable 'Unable to Deliver' Returns

I've been selling on online since '96 and I've not had the weird non-delivery issues in all those years like I've had in the last 2 months. I had one returned for 'no access to delivery location'...the buyer had no explanation. Another one was return...

Be careful

Friends! Be careful when making deals . He turned out to be dishonest and not a decent person: he bought coins from us, and, without waiting for their delivery, which was delayed due to the COVID-19 pandemic, demanded the money back, we, as honest pe...

Why wont eBay REMOVE sellers that will NOT refund unless you change your feedback?

A number of time I have had Sellers need to do a refund. Sometimes the item is NOTHING like the photos and other reasons.In most cases the Chinese sellers tell me that they will only refund part if I change me Feedback.Then I have to get eBay to step...

Sold a MacBook, Buyer Damaged It, Wants Refund

Hi everyone, On April 12th I sold a MacBook in perfect working order. It was delivered to the buyer on the 15th. I just received a refund request from the buyer. He messaged me and said he was coding on the MacBook today when the screen shut off and ...

Order can’t be cancelled contact seller

Hi-any help on this would be great, I purchased a shirt well over a month ago-seller didn’t ship on time and cancelled as a result. I got a notification weeks ago item couldn’t be cancelled/refunded and to contact seller. I buy a lot and have had ref...

International shipping rate table

Hi all.I'm having an issue with international shipping. I'm based in EU however my items are shipped either from the US or from HK.For items shipped from HK i want to offer international shipping so i set up an international shipping rate table.Now w...