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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

How to request for a refund for an item bought beyond 30 days and never came?

I purchased a couple of items from two sellers in two different continents in February 2020 soon before the pandemic hit. And then waited a couple of more weeks since the estimated arrival date for I knew that the shipments would get delayed anyways....

Shipping What Is Up

Sold a item on 9/15 shipped on 9/16. EBay is showing in tracking history that it was shipped on 9/22. Oh heck NO, I have my PO receipt to prove it.Shipped another item on 9/11 still not showing delivery 12 days later. I have sent the buyer 2 messages...

Buyer has an Incorrect Address Registered w/eBay and My Sold Item Returned to Me.

the buyer left off the letter W. (for West. Like West Main Street) as part of her street address, when registering her address with eBay. the item was returned as "No Such Address" and "Unable to Forward".I contacted the buyer & she stated that she s...

customer service

how do i contact someone at customer service or agent at ebay thank you

Lost tracking number, what to do?

Hi So I know it's a stupid mistake but it happened. I had it in my lap and got out of the car 15 minutes after dropping it off. I called the post office I dropped it off at and they didnt answer. It was near closing. I'm just wondering what my option...

No Returns Offered & Buyer asked me to take a return after 30 days. Best thing to do?

Hello all, looking for some help protecting myself from a potential negative. I sold an item listed with no returns or exchanges and my buyer has requested a return after 35 days. The reason listed is "Doesn't fit" The item is as described and they d...

Return/refund for “item not as stated”

I believe my recent buyer is abusing the system and opened a return request as item not as described. He won’t respond to my message and all he wrote in the comments was “item not as stated”. I sold the item for 18$ but provided free shipping so I’m ...

eBay give AUTOMATIC shipping price for FLATE RATE when printing labels. Weight & dimensions blocked

I have never had eBay pre-price any of my FLAT RATE shipping cost. I am aware of the calculated method.That is not the issue here. I USE a flat rate for all my listing always have for years...What I am experiencing, for the first time, when I go to p...

shipping Fee's

Why was I charged 10.05% on shipping charges

Label Printing Question

Question:Can anyone share thoughts on the value of proper self-adhering labels vs. printing out paper shipping labels, cutting and taping onto a package? Also, would a standard printer with label sheets work well, or is a special label printer needed...

Preference, include free shipping or no?

As a seller, whats your preference? Is there any advantage either way? Thanks

Can Seller Appeal Return?

Buyer made offer, acceptedPaid, shipped, delivered, and left2 Weeks later Buyer opens return stating:Feedback left:Thank you for the fast shipping!Yes! I like the extras stay safe and healthy. Reason for returnFound a better priceCommentsHi, i found ...

Buyer sends item back to me using an old address that eBay provided to her.

I sold a Chanel bag. The buyer contacted me as soon as she got it and said it looks good, but she is disappointed with a tear on the leather in the chain but said she is taking it to her local leather smith for him to repair. About 3 weeks later she ...

Problem Bidding: "the item you selected may not be purchased due to seller shipping restrictions..."

Hey guys, Lately, I have been having some issues when trying to bid on a vinyl record that ships from Japan at Ellarecords2005. I have bought from the seller with this address and there was no problem. When I try to bid on an item from the same selle...

USPS Mail to California During Wildfires

I mailed a package to California on 9/9 from my home near Chicago. The last entry in tracking was on 9/10 Processed Through Champaign, IL. My local post office told me it is because of the wildfires. My customer is getting impatient. What happens if ...