Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

How to contact eBay or how do I get eBay to call me?

I have a buyer who might have switched an item and then left negative feedback and an item which was damaged in shipping, so I need to contact probably feedback removal. I’ve always just called eBay about issues, but whenever I have tried recently, I...

Packing slips do not include "ship to" address

I sold 5 items today and tried to print packing slips for them, but only 2 of the 5 slips included the "ship to" address. I checked with Ebay about this and was informed that the reason the "ship to" address was not included was because the items had...

USPS now removing tracking from history after they lose/bury your package

I had a 1st Class package with 4 tracking notes, both sets of notes were identical on both ebay and USPS website. Picked up 7/27, a couple others tracking showing delivery to the local Distribution Center on 8/1; then last note on 8/1 showing 'in tra...

I regret my buy.

I do not longer want the thing I bought from eBay, and I'd like to cancel it. I still need to wait for it to arrive at my place, then send it back to the seller, right? and it's not until then that I'll get my money back? Or is it possible to cancel ...

INR cases and "late shipping" determination for items shipped on time

Have any other sellers seen this? On two occasions, ebay appears to believe an item was shipped late when in fact they were shipped on time. Both times I noticed the error were in/around INR cases. In the first INR case, tracking indicated delivery. ...

"Shipment ready for transport" for 3 days.

I'm tracking my package. It's been on Shipment ready for transport for 3 days now. I was just wondering, is it loaded onto the ship/plane and the ship/plane is awaiting departure, or might it simply be the fact that my shipment has indeed already beg...

Received damaged item

So this is my first time posting something like this so i'm sorry in advance if I don't explain myself very well. I bought a vinyl record back in April from a seller who lives in Japan. Because of the pandemic, there was a delay in shipping, along wi...

Shipping to another location

I have an auction up with bids, but have only selected North America as shipping options. A potential buyer is asking if I will ship to Europe, and they will send additional funds through PayPal to cover the additional costs. I can't edit the shippin...

Combined shipping when running a sale

I have combined shipping turned on in my eBay store, but when adding items to a cart, the buyer is unable to "request total" because items are already offered at a discount. For some reason any item that is on sale in my store is unable to be combine...

Returns

I created items to be "30 Day With Free Returns". But the listed items are showing "Seller Does Not Accept Returns"

Shipping label says PO Box OR Physical address?

Hello, my apologies if this has been discussed before, I couldn't find it. I just sold an item that I had set for shipping via FedEx Home Delivery due to size and weight. On she shipping label it has an apartment address OR p.o. box number. Since thi...

NO SELLER PROTECTION FOR USPS DELAYS

Beware---eBay is refunding buyers for delayed shipping.....if tracking is not updated to their specifications, the buyer can request money back and eBay is approving...SCREW the seller---It is seller responsibility to make sure the buyer receives the...

USPS Tracking seems to be down...Anyone else?

I'm referring to tracking on the USPS website, not through the ebay link, which I suspect may be incorrect given my statement about it being down. Current time is 10:08 am PST

How do I change my settings so that shipping fees come put of Managed Payments

I'm new to Managed Payments and have mixed feelings about it. I was going to reduce my PayPal account balance because of a reduced need for it. However, when I went into my PayPal account, I see that there are multiple and continued debits for "eBay ...

PACKAGE NOT DELIVERED

my package was marked "delivered" yesterday and it is nowhere in sight. The tracking number provided by eBay just redirects me to the eBay page and gives me no option to contact the carrier. The only option I have is to complain to the seller, as if ...