Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! trying to ship a book media ebay does not let me pick media

trying to ship a book media , ebay does not let me pick media only first class or priority. says item does not qualify for media in this catagory. I listed in collectible section because it is a collectible book. this is the first time this has happe...

Resolved! buyer supposedly returning 1300.00 computer

sent a buyer a perfectly nice computer. Day he received it he claims it didn't work...ok, whatever. opens claim... I send label. This is 2 weeks ago. in the meantime he has sent me 2 empty padded envelopes with the usps return label affixed to the ou...

Resolved! Being forced to ship to Erlanger, KY when the "ship to: clearly states ship to Canada

What is going on???I sold an item to a buyer in Ontario Canada. OK, first, I do ship direct and am NOT in that international shipping program ebay has. I know how to ship international and do so on my own. Back to my problem, I sold to a buyer in Can...

USPS Reliability - Anyone Else Having Issues?

HI all, I've been selling small items that I generally send via USPS First Class with confirmation or priority mail. Within the last month, USPS tracking has given 10 day estimated delivery times as opposed to the guaranteed 2 to 5 day on several of ...

How do I handle international shipping after an auction has ended?

I'm very new to selling, and my 2nd sale has been to a buyer in Canada. I did not know to restrict sales to the US, and I want to be able to be able to work with the buyer if possible, but I don't know the first thing about mailing things internation...

What happens when item is less than shipping than price???

I have recently decided to sell off my complete library of books bur some of them weigh over 1 pound with no packing materials added yet...The price of the normal package is 13.05 and the price of a medium priority mail box is $15.05 and can hold clo...

PRINTING LABELS ??? WHAT IS GOING ON ???

My half sheet labels are no longer printing correctly. They are taking up the entire 8x11 inch double sheet which of course is wasting labels. What has happened? Please advise how to change. Printing labels was always so smooth. This is one headache ...

Appealing an eBay decision on a refund to a buyer is a waste of time.

I sold an item to a buyer. Buyer received item and asked to return saying : I order the wrong one.i need return. I don't accept returns but being a nice guy I approved his return (big mistake). Buyer ships back a different item than what I sent. I me...

Printing label issue - goes to strange page that doesn't work

HelloI live in the USA and sold an item to a buyer in the USA. Just a different state.I went to print the label and it sends me to what looks like a global address change of address box.https://gslblui.ebay.com/gslblui/single/edit/address/toIt's a sq...

Cancellation rejected, later closed return, now the item hasn’t arrived for a month now

Hi I tried to cancel an order of something I bought recently but it got rejected, so I tried opening a return request but I later closed it because I decided I wanted the item. Now it keeps saying it hasn’t even been shipped yet and it was supposed t...

Resolved! CAN NOT get an ebay rep on the phone to save my soul.... any tips??

I'm trying to adjust the shipping terms on my listings before they end on Thursday; I want to lower them, not raise them. I've been trying for days to get a rep on the phone but it ALWAYS leads to a recorded message that's a complete dead end. Does a...

Resolved! Replacing an item for a buyer through eBay

I sold an item for $21.89 on August 7th. I shipped that item on August 8th using USPS first class package without insurance. On August 12th, USPS put the item in an “arriving late status”. I’ve spent the last month calling them weekly. Each time, the...

$800 item finally shows up after more than 4 months, now what?

Early May I bought something and the seller shipped it USPS Priority mail. Normally I'd have gotten it within a few days but for some reason instead of Texas to Michigan route, it went to Nebraska, Oregon, back to Texas (different city), then Georgia...

Seller cancelling order for non-valid reason

While searching Ebay for some camera equipment I came across a seller that has a very unusual and possibly illegal terms. While I personally did not buy anything from this seller (and will not at any time in the future) I feel this should be pointed ...

Seller approved return through eBay and provided label, but called me telling me to keep the item?

I purchased an electronic item that arrived damaged. I immediately opened a return request, the seller approved the return, and I received a return label through eBay. However, the seller somehow called my cell phone and I received a voicemail tellin...