Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! New Shipping System

Looks like eBay changed the shipping system again. Now it's requiring dimension for USPS First Class Mail. Before, we used to send items in a shipping pouch and only had to worry about having the right ounces. Most of our items we already know what t...

Resolved! Institute multiple returns on the same one transaction?

Hi, I bought 3 of the same exact item in one transaction. I returned 2 of them because I thought 2 were bad, and 1 was good. However, after another day or 2, I discovered the third was bad too. I cannot reach anyone at eBay to help me. There is no mo...

Resolved! How do we handle "past due" returns nowadays?

Things are ever changing and I wish Ebay would go back to giving sellers more control over closing out returns... Buyer opened a return claim August 27. They had until September 11 (this past Friday) to return an item. I haven't heard hide nor hair f...

Russian customs did not clear a book. It was returned to Kentucky. Any way to get it back?

I mailed a book to Russia. It was held up for weeks and the customer could not claim it because of apparent missing info on customs form. It was finally sent back to Kentucky. The customer still wants the book and can provide a Netherlands address fo...

Resolved! I shipped a package to WILMINGTON , DE .The seller returned the Item and it is coming from russia.

I dont know if I am being scammed or not. There was a issue in which the seller claimed that the Laptop, a Mac book air, did not match description photos and that I would get a bad review. I issued a refund and the tracking number shows that it is in...

Resolved! Can't add tracking number to combined shipped orders...

So I occasionally get customers who will order multiple items and instead of adding them all to their cart and checking out, they will purchase each item individually thus creating multiple orders. Whenever this happens, I verify the addresses are al...

Glitches With FedEx Labels Purchased through Ebay

Just an FYI, FedEx labels purchased through ebay are not showing extra services purchased. Reps cannot see breakdown of label. For instance, picked home delivery with added insurance and direct signature for x amount. Was delivered without signature,...

"There was a problem issuing this refund." My funds are on hold so I cannot refund through PP either

I am trying to refund a buyer and letting them keep the item, but every time I attempt to refund on Ebay it says has an error message saying, "There was a problem issuing this refund." I have read several posts where people have the same problem, but...

shipping options

As a buyer on Ebay, I am really getting annoyed at not being able to choose UPS or Fedex for how my products are delivered and I don't mean surepost or smart post either. The USPS in the last 4 years, has lost 3 packages, delivered two packages to th...

Regarding return of used adult items ...

I purchased two adult items that have each been used internally one time and are defective. They do not function following a single use and will not recharge. Seller sent me one replacement which was also used internally once and defective. Seller st...

Shipping Internationally as a New Seller

I'm a new eBay seller located in the United States and recently got a message from Mexico about one of my items. According to what I read on eBay's help page, sellers need at least 10 feedback points to ship internationally...which I don't have. Is t...

Resolved! My package has been in transit for 3 weeks now and the buyer now want me to cancel the purchase

So my item was sold all the way back on August 24 and I shipped it out to the buyer the next day. The tracking number said that it supposed to arrived on August 29 but it never happened. Now the buyer becomes impatient and wanted to cancel the purcha...

Seller refusing DHL delivery return. Will not return my emails.

This has been ongoing for over a week. DHL want to ship item back to me as they are unable to deliver. Seller's email, address and phone number are not responding to DHL or myself. What do I do?

Label Created Not Yet In System and now Status Not Available...

So I bought some model parts on August 2 , from a seller I've purchased from before, and I received tracking the following day - Standard Shipping (USPS First Class®). For over two weeks, I kept seeing "Label Created Not Yet In System" and today it's...

Ebay is now allowing negative feedback from Global Shipping Program Buyers?

ebay's global shipping policy clearly states: "The Global Shipping Program makes your items available to more than 60 million buyers worldwide. You're protected from negative / neutral feedback" Source:https://www.ebay.com/help/selling/shipping-items...