Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Dropshipping done by manual

HelloI am dropshipping from Amazon to eBay by manual mode. It is due to some technical issues in my Auto DS account. If I sent from Amazon the product is packed by Amazon rappers. But the end customer ordered the product in eBay.How we can rectify th...

How to contact GSP as a buyer as my items being returned to US

Hi all, Looking for help here. I am an overseas buyer and due to some document reasons some of my items were being returned to US. And the seller wants me to contact EBay GSP.Do you guys know how to contact GSP and ask them to return the sellers so t...

Lost return label

Hello. Can anyone help me please I have requested refund for a return. Seller accepted return but I haven’t even print the label and case status is showing that I have shipped the item and it is on its way to seller. How can I find where to print the...

Unable to print shipping labels

I have been trying to print labels, but I keep getting a message: We're sorry, there was an error. I've called ebay and my bank they both say everything looks good on their end. If anyone's had this problem please help. Thanks

UPS small business account

Guys - does anybody know how UPS small business rates compare vs the ebay priority shipping discounted rates we receive on ebay's shipping site. Also are UPS small business rates 10-20% lower than what's ebay shipping site shows? Evaluating if it's w...

USPS international tracking query

Hi there! I bought an item via eBay and request the seller to ship it out to the Philippines. I expected it should be dispatched by eBay global shipping center. After I paid it, I just got a USPS tracking number and after that, I contacted the eBay c...

Resolved! USPS Forgot Delivery Scan

I sold an item.USPS Delivered it but forgot delivery scan.I contacted customer and she confirmed delivery.Tracking still says it's waiting for delivery scan.I opened a case with USPS.The destination post office person called and said there is nothing...

Accepting Buyer Return

A buyer wants to return an item 30 days after they received it. Vintage (50 year old) stereo equipment. No returns accepted on listing. First he says in a message to me that it doesn’t “work”. Then an hour or two later he submitted a return request s...

Resolved! Question about returning items to the seller and refund

So i have an item i've returned back to the seller and he supposed to receive it today? Question is how many days does the seller have to issue a refund once it arrives to him and what to do in the case he refuses to refund me?

elevating an issue

I used the telephone hotline on August 27th to "elevate" an issue on "closed" return ID 5156489538 regarding order number 18-05422-81903. The service person (Kyla Bianca) said it "was elevated" and that someone from Ebay would contact me about the de...

Resolved! item not as described, does not accept returns

Hello,I have received an item that is different from what I bought, I bought a global version (multilangual) but the seller sent me the chinese version (only chinese and english).The seller does not accept returns, and the global version is pricier t...

eBay refunded buyer due to slow shipping

Shipped item international, package was delayed and tracking had not updated in weeks. Buyer opened case, I provided the active tracking. eBay closed case in favor of buyer, 5 days after closing the tracking updated to show the item was delivered. i ...

Resolved! I got my first return.....questions.

Yes, yes it's true......16 years, 1171 transactions, $10,992 in sales, and just having made Top Rated, I got my first return. I realize I have been VERY fortunate to this point, but it found me and we are dealing with it. I sold a 2 year planner/cale...

Seller want to cancel transaction because he did not anticipate high shipping fees!

Please help! I made an offer to a seller and he accepted it. Then he took a week to pack the item. I do not mind waiting because I would rather he's careful to pack it than to have it broken since it’s an antique. The problem is, after waiting and be...

Is there an external website to search usernames and leave negative feedback?

Just processed two returns. One the buyer broke the item and claimed that it happened during shipping; I won't describe part of the item that was broken, but it's impossible that it happened during shipping. The second, the buyer stole parts from the...