Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Protecting seller performance during carrier delays >> Worldwide?

The update eBay gave is so far only showing on the listings of USA sellers..... Example 133361197003:Shipping:$24.50 USPS First Class Mail International / First Class Package International Service International shipment of items may be subject to cus...

Want to return an item (not as described) but seller hasn't accepted PayPal payment

Two weeks ago, I purchased and submitted payment for an item. I have a PayPal transaction ID number confirming this. The item arrived this weekend, and I immediately noticed it is not as was described in the original listing. I want to pursue a retur...

Buyer wants to defective computer as damaged.

I had a buyer who purchased a computer and they issued a return request for the computer stating it was damaged. They informed me that when they plugged it into their monitor the screen flashed. This did not happen when I owned the computer. I looked...

Error creating label: Label could not be generated. Internal error.

Getting the "Error creating label: Label could not be generated. Internal error. " message today but just on one specific label. All the others today have printed. Its not international, I have cleared the cache, restarted the computer and browser. I...

Shipped Aug 2 Customer says it was received, but not Ebay Shipping

I've been tracking a package and today 8/12 it says "out for delivery". The customer emailed that he received it last week.Then I went to track on Postal Ninja and it says :Aug 9, 2020 01:10USPSAwaiting Delivery Scan How can I get Ebay or the USPS to...

ebay help your sellers, don't sabotoge them....

tyler@ebay This does not help

Packing ebay orders.

I used to pack orders one at a time. Pack the item(s). Print out the shipping label. Leave feedback. Affix the label to the package. Go on to the next order. Sometimes i would do 2 or 3 orders at a time but once in a while i would get orders mixed up...

Resolved! Scammer!

I purchased a Hair cutting clipper set from a seller. They had a UPS tracking # that showed it was delivered. When you look on eBay or PayPal it appears to have been sent to my address, but when I asked UPS about the delivery, they sent me info that ...

Error creating label: Sorry, something went wrong and we could not work out the reason.

Only giving me PayPal as a payment option even though I have been on Managed Payments for a week and have funds in both Available and Pending. Tried several times, and found no success of being able to purchase a label. Anyone else having this proble...

Seller sent wrong item, wants to replace with another, won't accept return request

Hi, recently I bought an expensive lot of a product from E-bay seller ($445) and they sent me the wrong item from a different listing. I contacted them and said I needed to return the item, and used the Return option on the purchase page to initiate ...

Can't adjust discount on shipping on invoice

I am trying to send a buyer an invoice for three combined items. The shipping cost is $9.00 and I told the buy I would discount $6.00. Every time I try to adjust the discount the page reloads and takes the discount away. I've tried backing out and st...

Resolved! Seller won't ship to my location, but won't cancel order that is in the cart

I have been doing business regular buying from a particular seller for over a year. There were regular adjustments made to combine shipping with an updated invoice. As I have mentioned, it has been a great buyer-seller experience. All of that changed...

Issues with package being shipped by Speedpak

Hello,So about 2 weeks ago I ordered an album from a seller based in China. This was my first time ordering with them so I never had anything shipped with Speedpak. For some reason, my package seems to be going all over the place.....delivery attempt...

Mail being really slow

I've shipped a few items and mail seems to be at a snails pace on media mail. I just about always ship my items out by the next day and some of the tracking info shows little or no movement. I've got one guy that says he's filing a not received item ...

Shipping label created not in system. Will this hurt my seller rating?

I basically dropped 40 packages at usps, as i do daily, but i checked the next day the status of the labels and shows 'Shipping label created not in system'. I do 1 day handling time, so my items leave the next day. If the label is not scanned the da...