Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Buyer requested a return but opted to keep. Item still flagged as "Returned"

Dear Community, Buyer requested a return, but opted to keep the item. The item is still flagged as "Returned". Is that accurate for eBay? (Then, the buyer gave negative feedback on the sale, after I instantly approved the return and provided a pre-pa...

Issuing a Return with Managed Payments

I apologize if this has been asked 100 times as I know eBay is chaos right now. I have 3 returns to process, 1 of which I do not want to issue a full refund due to the condition it came back in. When I tried to issue the refunds, I kept getting error...

buyer returned item damaged

Within minutes of delivery, buyer opened a case to return an item, saying there was something wrong with it. There was nothing wrong with the item when I shipped it! I sent the label via ebay, and the buyer immediately shipped it back. Received it to...

Ebay's mishandling of refund request

I ordered a computer processor cooler from the seller when they stated it would fit my application. After receiving this Coolmoon CPU Cooler, I attempted to install it and it would not fit whatsoever. After contacting the seller I was badgered by thi...

eBay Chat Help

See agents are time limited. If a response takes awhile to type, you can get a session terminated quite quickly. I guess their system does not show them you are typing. Fix needed.

"I can't be bothered to return it"

So says a buyer who recently purchased 2 sets of kitchen towels. Left me a negative for one and a neutral for the other. Buyer has a history of doing this to other sellers when I looked at her feedback left for sellers and the follow up messages left...

Erlanger Distribution Center Delays

Is anyone else experiencing huge delays with packages getting through the processing center in Erlanger, KY. I usually send my international shipments direct to my customers, but thought since everything is so crazy I would try Erlanger! Big mistake ...

Cancellation

i am a seller an item sold when temporary limited my paypal account. but I had to cancel it because due to a problem with the shipping service. but Cancellation in progress. how can i refund to my buyer? if i can't refund how can i cancel that Cancel...

Multiple shipping options HELP

I offered multiple shipping options on one of my items because it's $50 cheaper for a buyer across the country in California to ship via USPS Flat Rate box. But now it shows that as the only option from the buyer's view and is more expensive than usi...

Selling fees

I just want to get the fees charged to me for an item I was forced to return. This even though it was Stated no Refunds. I can’t get a person to talk to me and I’m not paying these fees. Account is on hold. Im about done with the wasting time and try...

Refund

Why I need to refund a product when it’s already 22 days?? Amd its a facemask.ebay not supposed to allow customers to ask for refund. It’s ok if only 1 day when they received it. But 22 days is not acceptable. They might used already the facemask man...

Question about Returns - what is the total amount refunded?

Hi Sally,You've issued a $11.99 refund for Womens Button Front Full Skirt - NWOT. Just curious. The 11.99 is the full amount buyer paid. I authorized a return. Does the buyer also get a refund on the shipping back to me? How do I refund her that mone...

Priority Express Shipping Questions

Do you have to use a Priority Express box if you print out an eBay label? Do you also require a signature with delivery because when I go to print the label, the box for signature required is selected automatically. Does this service guarantee one da...

Warning! Global buyer trying to force a partial refund before physically receiving the item

Hello Sellers, 18+ years as an eBay seller with 100% positive feedback. Sold pocket watch case to buyer in the country of Georgia, they used a freight forwarding service from Delaware. Shipped the case, delivered on June 26, 2020. Today, July 4, 2020...

USPS widespread delays and Item Not Received cases!

It seems based on the recent announcement, eBay is protecting sellers from lates. Problem is, many of these "lates" are now turning in to "Item not received" as USPS issues are continuing!Today alone we've had to file 8 requests to USPS for items not...