Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Seller refusing DHL delivery return. Will not return my emails.

This has been ongoing for over a week. DHL want to ship item back to me as they are unable to deliver. Seller's email, address and phone number are not responding to DHL or myself. What do I do?

Label Created Not Yet In System and now Status Not Available...

So I bought some model parts on August 2 , from a seller I've purchased from before, and I received tracking the following day - Standard Shipping (USPS First Class®). For over two weeks, I kept seeing "Label Created Not Yet In System" and today it's...

Ebay is now allowing negative feedback from Global Shipping Program Buyers?

ebay's global shipping policy clearly states: "The Global Shipping Program makes your items available to more than 60 million buyers worldwide. You're protected from negative / neutral feedback" Source:https://www.ebay.com/help/selling/shipping-items...

Resolved! No option to print return shipping label.

I’ve tried multiple browsers and my phone. What is going on here?

Seller return label with different address and tracking info

Hi, I wanted some opinions on how you would feel if you went to return an item only to have the seller send you a return shipping label with someone else’s sending address. The return address is correct, but all the info (tracking, reference, etc...)...

Bulk shipping labels added UPS but dropped all the other choices today.

Any other sellers seeing this or is it just me? I purchase shipping labels through bulk shipping. The new UPS discounted option has been added to our shipping label options. But today no other choice was shown on the pull down menu. There have been a...

Seller Doesn't Want to Honor Their Return Policy

Am I legible for a return still? The buyer listed the item as returns accepted within 14 days. But when I opened the case with the seller, the seller does not want to allow it even though it was mentioned. I did say that I did not like the figure. Lo...

USPS cheaper service to ship 18 pounds in 12x10x10 box

I goofed, thinking a heavy item I sold would fit in a flat rate box. It is 18 pounds and smallest fit box is 12x10x10. I don't do this often, so was surprised to find the cheapest service is Priority Mail. When I last shipped something so heavy (alth...

Ripped off in Return Shipping? Help!

Here's the situation: I bought an item, it arrived non-functional (was a controller for a video game console), I opened a request to return the item. The seller accepted, and sent me a shipping label. However, there exists no option anywhere for me- ...

Bad reputation, blocked money, refunds

Hello! My name is Maria. I live in Russia. I trade books.In this summer postal collapse happened. My books went to US over 2 months. 3 clients opened cases after 1 month waiting. I explained a situation, asked them for patience and send the photos of...

Collect on Delivery Returns, Am I forced to accept?

Buyer falsely reported Broken/missing Parts and requested a COD return to bypass my return policy.The return was sent expedited, $30 Do I have to pay for it and will I be reimbursed? My RT policy is 30days - buyer pays. I'm afraid he might've used it...

Tracking says: "Available for Returns Agent", What does it mean?

Question regarding attached tracking. I'll look at USPS site, but does anybody know the quick and dirty on what it means about return agent? Specifically, will my buyer still get this? Should I be doing anything?

problems with a USPS claim - broken item, priority shipping

Hello!I am fairly new to selling on EBay. I just had a first experience with an item breaking during shipment. I used priority mail and packed it carefully in bubble wrap, foam, and newspaper! The buyer had the item shipped to someone else as a birth...

Help!! PR Address will not print - Undeliverable Delivery Address - Format Issue?

The delivery address starts with the URB. (area name), then something that may be a street or a building name, then a hashtag (#) with a number behind it. I've tried with Pirateship and USPS and both show undeliverable address - is the formatting inc...

shipping an Item to South Koea

I got an order from South Korea and shipper request to enter the birthday of the buyer for custom clearance formalities,is that mandatory? . or should i ask the buyer to provide