Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Returning misrepresented item but new packaging required

I purchased an item about a month ago that was listed as used but did not disclose it was non-functioning. After some back and forth with the seller they agreed to a partial refund which was sent but once I accepted I got an eBay error message that s...

INCORRECT SHIPPING CHOSEN BY BUYER

Buyer chose Flat Rate Shipping when paying, now I can't create a label for Economy Shipping which is what the listing stated and I can't send a new invoice. If I create a shipping label for priority, I'll loose money.

Can a USPS Label be created a month before an order is placed?

Hello, I purchased an item from a Buyer which took a couple of days to post a tracking number. Upon having to email him twice asking for a tracking number he provided a USPS tracking number which has a "Label Created" status. The interesting part is ...

Peer Service Metrics abruptly changed, put us at Very High. Please assist

Dear ebay Community, We used to have a high item not as described service metric and fixed it by cutting it in half. At the time, the metric was 3.83% on our end that we cut down to 2% now. Our "peers" were at 1.5% or so, so we would be out of very h...

Resolved! USPS Priority Return Has Not Budged in 7 days?

I am worried... what happens in this scenario...? This has never happened to me before. My return parcel got from NY to Cincinnati in 2 days then all tracking stopped as of Thursday July 16. It's destination is Kentucky, very large flat box ( so No c...

I dindt receive my order

Hellow, I have been waiting for my item since April, they didn’t contact me, I did. Past more than 3 moths and still they don’t tell me anything about it, I can’t contact them because they blocked me, I can’t see them messages to ask por my money,...

Anyone else having trouble with the "Red Banner of Doom" popping up when posting?

I couldn't log in yesterday. Odd because I never log out in the first place, finally got through on my phone after several times only to get "logged off " again. Had to work at getting on again today. But then today I,m getting the red banner, it too...

Maybe I've misinterpreted the feedback policy?

So now I'm a bit confused and maybe I've misinterpreted the feedback policy as it relates to Covid-19 and whether or not sellers truly do have any protection. We ship an average of 25 packages a day from our brick and mortar store thru our various on...

Ebay Guaranteed delivery- USPS delay

Hi all, I was hoping for some advice on the proper way to deal with cases due to late delivery because of eBay guaranteed delivery dates. Is there is a proper way to handle this? I always meet my handling time requirements and do not accept returns. ...

Resolved! GSP

Is the Global Shipping Program being replaced with eBay International Standard Delivery?

Seller accepted return, but he can't send me a return shipping label

I received defective item, so i negotiated return. Seller accepted return, but he can't send me a return shipping label. Since this item is covered by eBay Money Back Guarantee policy the seller should be responsible for return shipping charges. Unfo...

URGENT HELP NEEDED, PURCHASED FAKE SNEAKERS & EBAY NOT FOLLOWING PROCESS!

Hi all, first post so please bare with me. I won an auction for a pair of sneakers on 3 July and payed immediately. Upon receiving the item it was clear that they are counterfeit so I contacted ebay to start a return. The seller contacted me shortly ...

returning a item that I didn't purchase under my account info

I recently purchase a item that didn't work after install, but I bought it not under my account, how do I contact seller or return such item, this item is not in my purchase history nor will the web site let me continue without bringing up my purchas...

a seller can't refund the money

I have bought an item on ebay and the seller sends me another model. I sent the item back to the seller via usps and the item to date has not been delivered to the seller by usps. I contacted ebay and they have decided to close my claim. however, eba...