Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Partial Refund as a Buyer - A Question

I purchased a $15.00 item from a seller. The seller sent the wrong color item and it was missing an accessory. I went into my Ebay account to contact the seller and was instructed through the contact form that if a wrong item was sent or if it arrive...

Seller initiated Cancellation - Cant leave feedback?

Hi everyone. Not super active on ebay but have been mostly buying and occasionally selling here since 1999. Recently (9/22/20) bought some kids skis from a seller via a buy it now auction and paid immediate via paypal. Yesterday got a message and can...

Tried to refund - got error message

So I need some help... As the subject title says, I tried to issue a full refund, but I got an error message that said "There was a problem issuing this refund" and so I logged onto my PayPal account to see that the amount had been drawn in my PayPal...

issuing a return label

we issued a return label to an international buyer that used the ebay shipping service, or at least we pushed the blue area that stated issue return label, as we did not see or receive any direct confirmation we called in,an ebay employee told me tha...

printing postage

Ebay shipping will not let me print a label for 7 lots. Had a guy who withheld payment for over a week on several auctions he had purchased .Reported buyer to ebay and he paid in full before I could close and relist. Now my problem is off his email I...

Tracking numbers

When sending an item by normal mail you will not receive a tracking number. can the account be affected when contacting the buyer and sending an item without tracking numbers?Can this be done due to the loss of sending the register post due to high p...

Resolved! No item to return

Ebay just ruled in my favor on a return. They stated I need to return the item to get my refund but i never received and item to return. What do I do?

Seller not refunding shipping for item not as described

I returned an item for not as described (wrong model). Seller agreed to refund $19 for shipping back, which he did, but when the item arrived back he just refunded the remaining original amount. Meaning it is me who paid for shipping in the end even ...

Never Got Refund

Back in April, I bought an item that turned out to be a scam. I got an email telling me I'd get a refund which I have NEVER gotten. I have been all over this site looking for an answer and cannot find who to contact now that the email claimed it was ...

books not delivered yet

I mailed 3 books via media mail on Sept 21. As of right now, the last thing they show on the tracking is "processed through USPS Facility". That is my local post office where I dropped it off on that day, Sept 21. No further information, it has not b...

book shipping problem

when I receive an order always booking problem what can I do please help me

Tracking number

Is it mandatory to get a tracking number when sending an item?

seller stoped shipment during in route

seller requested a return back to him self of my item with in 50 miles of me. i paid for it on paypal and it confirmed my payment . its been 30 days and he still hasnt refunded my money and wont message me back . i messaged ebay and started a claim b...

What Happened?

Purchased item last week of Aug. Listing said item was located in OH and I am in KY. Estimated delivery Aug 28 thru Sept 5. No tracking number was ever provided. Messaged seller twice with no response. Sept 28 pushed the button says never received it...

New small eBay seller needs help with a bad faith buyer

I sold a $699.00 hot tub complete kit brand new in box on eBay to a buyer paying with PayPal on 9/10/2020. I printed a FedEx label from my eBay account, and I shipped to the buyer’s eBay/PayPal address with signature required and $699.00 in insurance...