Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Pitney Bowes rerouted my package en route to Europe to South America?

Could this be a mistake? My package was shipped from Oregon to the shipping center in Kentucky then to Amsterdam on the 14th after which it should be going to another country in Europe (Bulgaria) but nope, their tracking shows it went to Brazil inste...

Received Negative Feedback- USPS shows Late Delivery. It is not my fault.

I shipped an item on Aug 1, the same day that it was purchased. Sent USPS Priority Mail to Georgia. As of today Aug. 16 it is in Memphis, Tn. Tracking shows that "In Transit, Arriving Late". I contacted the seller last week and told them that because...

Fedex Charges Not Showing Up On Current Invoice?

The switch over to Managed Payments has been silky smooth, no issues. However my current ebay billing statement just came in, and noticed no Fedex Label/Charges were included on the invoice from the last 30 days. There were a handful from on/before J...

Error creating label: Label could not be generated. Internal error.

Error creating label: Label could not be generated. Internal error.USPS is experiencing significant delays across their delivery network. Please consider using other carrier options that may provide a better buyer experience.I keep getting these mess...

Managed shipping Label Issues

Anyone experiencing "internal errors" when trying to print a USPS label? Had one on Friday that would only proceed if I removed the insurance. Have another one tonight that is higher value and I have to insure it and the label will not generate via e...

Resolved! Buyer lost return "not as described" but allowed to leave negative feedback??

A buyer recently lost a claim for return for "not as described" as his claims were false,and Ebay agreed,yet they allowed him to leave a negative feedback though pretty sure i read this wasnt allowed for false claims,makes me think whether worth to c...

USPS Raisng Rates in October for the Upcoming Holiday Season!

This just in on eccomercbytes- The USPS is raising rates on most services in October including 1st class, Priority, and Parcel Select. They have A TON OF NERVE raising rates when their service has been the absolute WORST all time in the last 2 months...

Combined shipping costs

Hello! Seller here!I have been struggling in the last two weeks (or maybe I just noticed it). When ebay combined orders for a customer that bought more than 1 listing, it doesn't adjust the shipping. I have to click "send invoice" and then it seems t...

Resolved! Buyer started a return before I shipped item. No option to cancel now, so what is best option?

A buyer bought something Friday, and now (Sunday) I got a message that a return had been automatically approved/started. The reason for their return was they bought the wrong item, or something. They have a 0 feedback, so I'm assuming they are a new ...

2 addresses on buyer`s order

Hi! I got an order from the buyer who has 2 addresses in his file. Should I choose one of them and send the order? I`ll appreciate your help and advice.

pick up only on listings

something else that looks to have changed sold an item today that was pickup only. buyer is in PA. I reviewed the listing and under shipping it states "free local pickup" did this not use to say "no shipping: local pickup only" ? That is what the sel...

eBay's API Blocks Pirateship Integration - Thanks Again eBay for Your Usual INCOMPETENCE!

As confirmed with PirateShip's staff, eBay's API is denying connections with PirateShip. I'm so sorry for the trouble you experienced with the eBay integration connection. Our team did some digging into the issue and it appears that there is an API i...

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Shipping costs don't compute...

I recently sold an item. In my ad the shipping cost was shown as $8.25. But when the sold confirmation email arrived it had a shipping cost of $14.90. Then, when I proceeded to print the shipping label, the cost changed to $11.19. That's 3 different ...

Seller can't relist cancelled order, refund received, what now?

Hey y'all! I recently bought an item, realised the address was wrong and then contacted the seller immediately who (thankfully) didn't ship it out yet. They cancelled the order (it wasn't a formal eBay cancellation request from me) and I believe I re...

Buyer requesting a return.

So, I sold a camera lens on the 20th of July and here we are on the 16th August and the buyer wants refund. They buyer is unhappy because the Lens is a MF lens and not a AF however this is clearly stated in the posting and even made mention as to it ...