Shipping

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eBay Tracking Status Updates

Update as of October 27th, 2025The Product team has confirmed that this issue is now resolved. Tracking events for impacted orders have now been backfilled with USPS tracking events. -------------------------------------------------------------------...

Addressee Unknown

Hi, I bought a sneaker that turned out to be fake. Tried to return using eBay shipping label and the addressee turned out as unknown. eBay won’t refund me till the seller gets the sneaker back. Can anyone actually help?

New Shipping Page

Greetings All:Went to ship an item but the page layout has changed -- again. Need to update the weight and dimensions on a package. On the old page there was a reset button to click after inputting the new information. Was going to ship the item in a...

Buyer wants me to send shipping label

My buyer says his return item button isn’t working and would like me to send him a return label. Can or how is this done? Thank you for any help. He is in his time limit to return.

How does Ebay handle this? Refunding a buyer who also recvd item

I sold an item 2 months ago, sent it out via USPS with tracking. The item shows it got about halfway there and tracking just stopped like it was lost. I never purchased insurance or anything. Of course the buyer got upset, filed a claim and ebay side...

Shipping issue

just yesterday i was switched to Managed Payments, today i go to print a shipping label and system willl not let me use paypal.i input my information for my paypal card, and it comes back with an error card does not exist?

contacting Ebay to get a telephone # on a despute

I sent back an item that was excepted back by the buyer. Shipped and rec'd Sept 9,2020 by seller will not refund my money. I need a telephone # where I can talk to someone at ebay.

Seller gave RMA, item awaits pickup at USPS; will I get a refund if it gets returned to sender?

The seller agreed to a return for a defective item. I shipped right away and USPS left a notice since the seller was not there to sign for the item. It has been 8 days since the delivery notice was left, I've sent pictures to eBay in the comments and...

Tracking number scam

So I recently ordered a switch that was sold at $254. The seller had made an account the day the listing was put up and already sold a few. I questioned them on some things and the response I got was unsettling, as the grammar was off. However, my sh...

Item stolen after delivery how do I get my money back

I recently purchased a speaker off a seller who shipped the parcel out via pack link who used Hermes to deliver the parcel. I received an email stating the time the package got delivered but I was not home at the time. when I got back there was no pa...

Was not charged yet for UPS shipping label?

Normally I get charged as soon after I purchase the label. I usually do USPS but there was a suggestion from Ebay to use other carriers. I purchased the UPS label with the correct weight and dimensions and wasn't charged yet. I'm worried there is goi...

AMZN Logistics shipping has zero tracking information and is a negative to account every time used

I've tried phone customer service and gotten nowhere. All they can say is "that's a different platform so we can't track it". Now, you do NOT need to go to the dreaded AMZN website in order to track the shipment. There IS tracking available. Yes, I k...

I want to refund buyer for over payment for shipping where will these funds come from now under the

Buyer bought 3 different item, payed shipping on all 3, now since I am shipping them as one order I want to refund buyer back some of their shipping money they paid. My question is under the new managed payment system where do these funds come from w...

Resolved! New Shipping System

Looks like eBay changed the shipping system again. Now it's requiring dimension for USPS First Class Mail. Before, we used to send items in a shipping pouch and only had to worry about having the right ounces. Most of our items we already know what t...

Resolved! Institute multiple returns on the same one transaction?

Hi, I bought 3 of the same exact item in one transaction. I returned 2 of them because I thought 2 were bad, and 1 was good. However, after another day or 2, I discovered the third was bad too. I cannot reach anyone at eBay to help me. There is no mo...

Resolved! How do we handle "past due" returns nowadays?

Things are ever changing and I wish Ebay would go back to giving sellers more control over closing out returns... Buyer opened a return claim August 27. They had until September 11 (this past Friday) to return an item. I haven't heard hide nor hair f...