Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Unlisted Re-stocking fee?

I am currently looking at listing where the return policy is listed as a 30 day money back or replacement policy, and the seller will pay for the return shipping. After consulting with the internet on the reputation of this company, I decided to send...

Seller trying to force me to only get a $30 refund for a $300 headset they had pre-broken

Recently I bought a Samsung Odyssey headset from who I thought was a reputable source, but it wasn't. When I got it it had issues tightening and when I opened the back I tried to unscrew it because of the tutorial that the person had sent me on how t...

Returns

So basically I follow what someone told me and accepted the return from the buyer. When I receive the phone the buyer returned I found it locked with a password on it and I don't know what the password is. Can the buyer actually add a password, say t...

Resolved! USPS return to sender on inexpensive item, now postage due, buyer still interested. How to proceed?

On Saturday 9/12, buyer bought an inexpensive item, and right after, sent me a message saying, "This is a gift for my daughter. If it will arrive before September 19th, please send it to . If it will arrive after the 19th please send to the original ...

fedex home delivery isn't coming up as a label option

I sold a large item that I estimated the shipping using fedex ground. Now that I sold it, the labels will not show that service- just 2 day or usps priority. Help. it's a huge different in price! Anyone know what's going on and how I can access fedex...

Resolved! Buyer wants to cancel order, can't refund?

A buyer just made an order and immediately the same minute canceled it, I clicked ok to cancel since that's not an issue for me however it said there was a problem refunding the buyer and then "Cancellation for this order is pending." I think this mi...

Ebay International Standard Delivery

Hello, I was about to post some items today and I noticed the new Ebay International Standard Delivery. I generally use USPS First Class Mail International but I wasn't able to see that as an option. Is the International Standard Delivery replacing t...

Ordered a Digital Camera package & item was missing

Hello, I contacted the seller and they say give them 48 hrs waited with no reply contacted them again and they told me the item was not in stock and he made a note of it when it comes in on Monday still no reply from them with the tracking number.Aft...

USPS Hijinks

So I checked on the package that went missing when I sent it MM in May. Tracking number now shows "label created not yet in system." After months of it being "In transit". Way to shift responsibility. I know, I know, USPS is having all kinds of probl...

We’re pausing late delivery protections as carrier performance improves

Throw us under the bus again!!!! Everything is NOT alright, Thanks again Ebay

Resolved! Buyer Damaged Item, wants refund

I sold a gently used VR system, practically in new condition. The buyer opened a return stating they ‘changed mind.’ I received the item back and it was filthy with hair and dirt. Also, the hand controller was cracked, making it inoperative. The batt...

Bulk printing

I started using bulk printing and it says to print the scan form at the end of the day. I tried to do this yesterday but without having any labels to print at that point I couldn't get back to the page. Can someone please explain how to bulk printing...

Help

The buyer returned a empty package with nothing in it. Called Ebay they advised to post a picture to the return then they escaled it to Ebay. Once that was done Ebay returned the money to the buyer since there was a tracking number. The buyer now has...

No more shipping to P.R. ?

Is there a easy way that I'm overlooking to stop P.R. buyers from buying my items ??It seems to be by default part of the U.S. and i do not want to deal with the headaches of P.R. any more. Seems like there must be a setting somewhere but im not seei...