Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

How to go about returning goods to seller whom do not want the return?

Seller sent me the wrong item (with some broken trinkets) , I asked for a refund and said I will return the item he sent (my bank advised me to do so---as I imagine all the hassle I must go through I already felt very upset), but he refused even said...

How do I send a video

How do I send a video to a seller? A radio I bought came in today but has an issue turning on. Seller wants a video but ebay only accepts pictures. What to do?

FedEx Second DELIVERY EXCEPTION

I'm a seller located in Tokyo, Japan.A buyer in Pine CO, US purchased one of my items and paid (Item price $2.22 + $21.50 Shipping) for it on Sunday, Sep. 30.I shipped the item on Tuesday, Oct. 1 via FedEx Envelope, added the tracking number to the e...

Mail overdue -- open case with USPS

I had my doubts about this, even though others on the board have said it works. I had a book that had gone into one of the USPS Black Holes, Richmond, CA, which was a oubliette even before COVID. It theoretically was in a shipping container for 3 wee...

Current return window? Sending back is going to be difficult

I purchased a collectible item I intended to keep mint in box. The seller mailed it in a thin plastic envelope with no padding, rather than a cardboard box as should have been used, naturally a good portion of the box is smashed and, for all I know, ...

I was charged twice for a return, how can I reclaim one of them?

I sold a Keurig to a customer for $135 and the customer issued a return when it arrived because they changed their mind. So eBay issued a return and charged my PayPal for the return in the amount of $135, to which I transferred money to pay the balan...

Prohibited Item

Why was a camera part classed as a prohibited item ? I’m told don’t worry you will get your money back !” I DONT WANT THE MONEY I WANT THE ITEM“I have sent and receive the very same type of parts many times and now I’m told I won’t receive it and it ...

Resolved! Buyer claims item never arrived, tracking shows delivered, case opened.

Hi, I sold an item and the tracking shows that it has been delivered. The same day it said delivered, the buyer messaged me saying that she has not gotten her item, despite the tracking saying that it has been delivered. I told her the tracking numbe...

Resolved! Buyer wants to pay me for shipping through PayPal, though it’s local pickup

Pretty much what the title says, buyer bought item thinking it was shipping, but it was local pickup. Says he will pay the shipping difference. is there any negatives to this? User has almost 1000 feedback. thanks.

Seller Protections for Returns - Where are they?

Hello - I just wanted to ask if anyone knows if anything is being done to ensure better protection for sellers. Twice in a month I have sold items that are brand new and sealed- only to have “no other options” than to bite the buck and pay for return...

Tracking shows delivered but...

Tracking from eBay FedEx shows delivered. Buyer says it didn’t actually arrive, yet they see it says delivered... so they started a return for item not as described. What am I supposed to do with this? FedEx says it’s signed for but I can’t see more ...

In transit, arriving late usps

Greetings to all The inquiry is to find out how long I should wait to let eBay know that I have not received my packages and request a refund or a new item. The purchase was made on September 21, In theory, the delivery date was 28, in usps it was sa...

Buyers paying but not responding

Ok I think I have been targeted by bots I have had digital trading cards for a game that have been there for months with little to no action and then out of nowhere 4 different accounts start buying my cards. I was pretty happy when I saw my stuff wa...

Buyer Claims box was opened and product was removed during USPS shipping

I recently sold a collection of books for $260. The buyer states "the box delivered today showed some shipping damage and was half full when I opened it. In fact when I picked it up I could tell it was too light to have the books." I screwed up and s...

Does ebay credit you when you refund shipping overages?

The way to do it as I undetstand is do it in paypal, "refund this payment", which has seemed misleading up until now, but I'm told you can specify the exact amount you'd like to refund. Ok, assuming all that goes well, does ebay adjust your fees to r...