Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

unable to issue refund

So I complained about this the other day on the seller board, just to complain, but one of the last sales I had before being switched to Managed Payments decided not to bother reading anything about what he bought and returned an item complaining abo...

No Tracking, Did They Really Ship It?

I buy many cheap little things on eBay and when I buy something it's because I wanted it. My landlord provides a secure, locked mailbox so nothing will get lost at this end. Occasionally, especially lately, a package never turns up and when I inquire...

shipping delays

Purchased a CD from a seller from Mexico on June 21 got shipped on the 25th and tracking has not changed since. I contacted the seller and was told to just wait that it may take 3 times as long. I don't seem to find any info on delays of shipments fr...

Need help with combined shipping issues

Hi. One customer wants combined shipping costs. They say they sent a request for the total which seemed to go through. However, the next screen said in red text "this seller does not offer combined shipping." I did not receive any notification to sen...

Postmaster says he will suspend mail changes until after Nov 11 election

https://www.usatoday.com/story/news/politics/elections/2020/08/18/election-usps-postmaster-general-says-hes-suspending-mail-changes/5602523002/ Let's hope this solves some of the issue for now. I hope he rolls back a few of the changes and the lawsui...

SELLER Beware! Return policy allows buyer to break camera and return it.

What a nightmare. I sent a working camera to the buyer. Thirty-two (32) days after the sale the buyer contacted me about a problem with the camera. The buyer had had the camera for in his possession for 21 days. In his first email to me, the buyer st...

"No shipping services available"

Anyone get this error? This is the first time I've ever gotten it. At first I thought since it was going to Kuwait that maybe they are not accepting mail from the US because of Covid. But then I thought, shouldn't ebay already know this and automatic...

How do I change Tracking Information on Return????

I bought an item and it arrived with a crack in it. I started a return because the item had a 30 return policy. I tried using the eBay return label, but the bar code didn't work at the post office. I purchased my own label, sent the seller the return...

EBAY FORCING ME ACCEPT A RETURN WHILE BUYER IS TRYING TO RETURN ME AN ITEM WHICH I DIDN'T SHIP

Hi,i shipped a buyer what was in description and the package has been delivered, but he is accusing me that i shipped and item which has almost 1/5 lower value of my item or maybe less. after buyer took a fake picture which wasn't the item i shipped,...

Resolved! Buyers sending back other items are winning the cases

Hello everybody:)I unfortunately again came into a situation where a buyer scammed me by sending back a totally different item. I provided pictures and made a video of me unboxing the packages that came back both evidence so far have not worked. The ...

Seller Didn't Ship Via Advertised Method

Hello all, Last week, I purchased a car stereo that said it would be shipped via USPS Parcel Post. A lengthy shipping method but perfectly fine with me as my town-home complex has a parcel locker and I didn't need this for a certain date. My stereo w...

eBay Media Mail API Warnings - Clueless Executives

Its 2020, 25 years after eBay was founded, and eBay executives still don't know its beneficial to list books in categories pertaining to books rather than a book category. Let me guess, media mail won't be an option when I need to print a shipping la...

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I need to calculate different size packages going to different zones using priority Mail

Hello! I am selling 28 items that are exactly the same in an auction. The buyer can buy 1 item or all of the items in one purchase. If the buyer wants to purchase only one item it would go first class mail. But, if the buyer buys 2 or more it needs t...

Will the shipment be cancelled if the refund has been issued?

GSP refunded me for the item that didn't arrive on the estimate date. I still want the item so I called USPS, Newgistics trying to find it, but I wondered if the delivery company will stop the shipment after the item was refunded. Would eBay "cancel"...

What if a parcel is dispatched late but arrives early or on time?

Hi, It happened to all of us. Sometimes, for a plethora of reasons (our fault or not) we can dispatch late. How are we seen by eBay, as sellers, if we dispatch late but our parcel arrives on time or earlier? When we dispatch late (not often of course...