Shipping

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Claiming I'm returning a different item...

This is a new one for me:I bought a Logitech webcam, it arrived damaged so I returned it and opted for the seller to send a replacement vs a full refund because I wanted that model of webcam.Upon his receiving the return he now claims the unit was a ...

Packing Peanuts

Where are you buying your packing peanuts?I am looking for the best deal around for static free peanuts - on line.I use 20 cubic feet once or so a month at around $45 and really need a better price if there is one.Thanks in advance!

Resolved! USPS Priority Large Flat Rate Board Game Box not an option under eBay Shipping

I have a Priority Large Flat Rate Box (Board Game) with the dimensions 23-11/6" x 11-3/4" x 3". I would like to ship a sale in this box, but eBay does not give me the option to select it. Instead it only gives me "USPS Priority Large Flat Rate Box" w...

Package stuck at Erlanger Kentucky for 30 days

Hello! I purchased a quite expensive necklace from a jewellery store and paid extra for the shipping and import fees because I'm outside of the US and - I live in Israel. The seller shipped the item at Jun 30th and it arrived to the global shipping C...

Linking my UPS account?

I have had a UPS account for years and get a nice discount.I have never had a FEDEX account.With the new MP system, would I be able to link my UPS account to eBay to print labels?Or do I now have to manually enter all the address info into my UPS acc...

Resolved! Rights to Replace, Repair or Refund

I bought a product announced as "New - Open box", but when I received it I realized that was "USED" (the seller confirmed after that), and also it is NOT Working! Yes, 2 problems, Not New, but "Used & Broken". I want to Keep it because it is not a co...

USPS shows delivered but not received

Hi there - so basically I bought something using registered mail from Russia 3 months ago, and when it did not show up for the next 2 months, I asked the seller to refund. He agreed and asked me to send it back to him if I receive it in the future. N...

How do I send an item back that I never received?

I purchased an item on 7-19 and on 7-20 I received the usual Ebay email that the item was being shipped along with a fed-ex tracking number. As of 7-27 the item still had not been picked up by fed-ex and I thought this was a little ridiculous so I pu...

How to get in contact with a seller who is NO LONGER on ebay?

I have opened a request for a refund for an item I didn't get. But I don't think the seller is going to respond (he/she hasn't even though I messaged 3 times) yet alone give me refund as he/she is no longer a seller on ebay.How can I get a refund fro...

Customer service

Tried handling all matters in the sequence as required. Actions in the order. 1.Respond to email stating merchandise will left on my front porch, while I was on a family vacation on San Antonio Texas. Can prove! 2.Dispute the fact when I arrived no m...

Can’t pay for item

I won bid on item in the UK, before bidding I verified with seller they were willing to ship to US they said yes, I can’t pay for item at checkout it gives error stating that customer doesn’t ship to my address, What can I do, please help !!!!!

Resolved! Beware receiving item not requested, and uncooperative seller regarding return.

I ordered an 40 oz water bottle, was sent a 32 oz (w/o my authorization). When I requested an exchange or refund, I was told to print a return label. I can NOT do that. I have no working printer, even if it was I can't afford the ink cartridge. I tol...

Refund not gone through

Seller agreed to accept a return, I sent the item back. The tracking stopped updating after the item arrived in the seller's country, but they told me they received the item back. They issued a refund, and it didn't go through. They haven't responded...

Shipping Changes

I have seen an increase in my shipping expenses. I had it set to calculated and then to reduce that quantity by 1 ounce. I also had a $.20 per order fee. This worked for a very long time - years and it was fair. My items are generally light weight (3...

Can you win a dispute for overcharge of postage?

I sent a package 7/10/20 that went first class parcel, weighing 3 ounces. I had run the shipping label off of PayPal at a cost of $2.78. The other day I received an email from PayPal that I owed an additional $4.37 on this same package. I had to pay ...