Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

I bought an item, the seller shipped it, then refunded me, still says it's coming

I ordered an item, the seller shipped it out, he refunded me (I checked my bank acc and the money was back in my account for the item) and messaged me this: "Hey request a refund so I can print out the label, the label isn’t working right and i apolo...

Excluded locations (international / countries) not working.

Before March 15, 2020, I was selling many things internationally and have my individual listings set up for international sales.Every international package we shipped since March 15, 2020 has gone missing. Some on the wrong continent. Some stopped mo...

Buyer wants to return damaged/dead items without any proof.

I have an auction for live ornamental freshwater shrimp. This buyer purchased (5) of these auctions for a total of $250. The package was shipped USPS Express mail overnight. They buyer then waited 6 days to contact me and stated the package arrived d...

USPS LABELS

Why all of a sudden are my labels printing smack dab in the middle of the page. For YEARS I have used half sheet adhesive labels without a problem ever. This is happening to other sellers to that I have talked with. What's the deal? I hope they aren'...

How long for a Request to close or turn into a case?

I had a buyer open request against me as they claim they haven't received their item, but tracking says otherwise. I informed them they should check in with neighbors and their mailman / post office, as the package may have been stolen orDelivered to...

Buyer threatened me after I declined return request

I had a buyer purchase an expensive item that's rare and unique. He paid, I mailed it, and one day after receiving it, he filed a return request without contacting me. He said he "thought he was buying something else." I believe this is a lie because...

Fedex Ground labels no longer showing, only Fedex Home

This can cause a lot of problems. A business marked with a Home label can get the package delayed since they don't deliver to residential on Mondays.Package goes out on Saturday as a Home delivery but doesn't get delivered because it is a business ad...

reprint return shipping label

When I printed my return label it printed huge. I cannot find a option to reprint this label. Any help would be appreciated

Seller Claims They Didn't Sell Me an Item (Help)

I recently purchased an item from a seller on ebay a few days ago. After the purchase, I contacted the seller and they said that there must have been some sort of mistake as they haven't sold anything in months. They said that their ebay and paypal a...

Buyer completely abused the return process and appeals dept. does nothing....

_Buyer buys one of our steering kits for his truck._Opens "item not as described" claiming parts do not fit his truck._We get in touch with him and ask if his truck has been modified._He admits that the truck IS modified (not original as it came from...

Temporary Postal Increase

Does anyone know if eBay's postage prices will increase to cover the holiday increase from the Post Office? Or will their discounts increase to cover it? I got a notice from my postage provider about it this morning and am wondering if I need to swit...

Confusing ebay Message

Hello,I've recently (Sep 25, 2020) ordered an item.On my "Purchase History" page, the item appears with the Estimated delivery date for Nov 03, 2020 - Nov 22, 2020.Today however, I've received what seems to be an automatic system message from ebay re...

Delaying Shipments Because of Multiple Items

I am a small time seller trying to keep my eBay activity low key and pleasant. Most of the items I sell are small paper item (brochures, maps, postcards, etc.) I sometimes have one bidder buy multiple items, and I reach out in those cases to see if t...

Dutch postal

Can I use dutch postal parcel service in ebay.

Not Seeing Fedex Ground As An Option

Hi Guys When I'm shipping to a business I only have Fedex Home Delivery as an option. Fedex Ground isn't an option. Is anyone else having the same issue? Thank you