Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyer received item damaged during transit, won’t give me phone number so I can open UPS claim

I’m having some trouble with a buyer and I’m hoping I can get some help. I shipped a video game collector’s edition with a statue, tried to package it as carefully as I could but lo and behold, the statue was in two pieces when the buyer opened it. T...

Resolved! Sales Tax on returned item.

I have a customer that returned an item stating she thought the item was "Native American" and not made in "China"! My description and title made it very clear it was "Southwestern Style" and made in Thailand. They want a refund and my question is, w...

Shipping Priority in Non-Flat Envelope

Hi all, I sold an item that has to go Priority since it's over a pound. It's only a couple inches tall, so I'd like to send it in an envelope if possible. It's too wide for flat-rate packaging, and I'm having a hard time figuring out how to measure i...

Gsp help

Hi, please can someone tell me how a seller in the US would go about changing the shipping method they offer on a listing from GSP to setting their own shipping any help really appreciatedthank you!

USPS "pick up" miss-scanned to "delivered"... what should I do??

HI, I shipped out 3 packages this afternoon, I dropped all 3 of them in USPS dropbox right outside my nearest USPS office as usual. 30 mins ago I received one buyer's message that she told me the tracking shows her pacakge which I just shipped this a...

Returns

I sold an item and shipped it thru an APO address. Item lost along the way thru USPS. Refunded buyer but now the item is lost forever somewhere. How do I get it back? Thanks!

Zero feedback user provided insufficient address item being returned to me via USPS Resend or refund

This was a zero feedback user. Sold a $100 item; I checked the tracking and it showed Monday the address was insufficient and the process was started to "return to sender." Buyer contacted me this morning and stated she gave an incomplete address (le...

Shipping calculator error

Why is the shipping calculator so inaccurate? I offered fedex & ups as shipping options in my listing, entered the exact package dimensions & weight, & ebay collected $12.63 from the buyer for me to ship a 15"x15"x5" 5 lb package from nashville TN to...

Resolved! Discretionary return promised still sealed by buyer, returned open

Hi guys, I do not offer returns, but had a buyer request one saying they bought something by mistake and further commented that the item was still sealed, so I approved it as a courtesy. Got it back today and lo and behold it has, in fact, been opene...

Resolution Center

The resolution center initiated a case to return an item based solely on buyer's statement that item was damaged, even though seller had requested pictures. EBAY acted within 15 minutes of buyer's statement regarding difficulty of navigating EBAY and...

incomplete order received

firsttime ordering from ebay (Sticks N Stones Golf Co) and didn't receive the correct order which was a full set of clubs. Am missing 3 clubs and received 3 of one specific club. How do I get this corrected? Lee

Resolved! Buyer Scams me out of $237.24 I Have till the 24th to refund what To Do....

Just had a 29 feedback buyer send back a different USED and beat up digital door lock claiming I sent wrong one..is total LIE by the way.I opened it up at PO in front of Postmaster for proof which he confirmed what I received back and is willing to t...

Fed Ex Shipping Costs Thru Ebay

I noticed that the FedEx shipping charges that I purchase through eBay differ when ebay fees are posted to my account at the end of the monthly period. The FedEx charges are actually higher than the amount I paid for when printing my shipping label. ...

Resolved! EBAY IS GIVING AWAY MY MERCHANDISE AND REFUNDING BECAUSE OF SLOW MAIL!

I sell vintage Barbies and her clothes, but eBay is giving my things away and making me refund money because of things not being delivered. Finland has held up mail, my customer didn't get her item. She makes a case it's been almost two weeks- eBay f...

shipping delays

It is all very well for USA sellers not to be penalised for late shipping delays caused by USPS but for the rest of the world to be penalized is grossly unfair because all airlines around the world are affected by deliveries including my country in S...