Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

eBay "early shipping" email error

I bought an item late Thursday and seller shipped FedEx but got it to the carrier after last pickup Friday (9th). No big deal, I've done this before although I set my stuff up to end so that I usually ship on Monday. So what that means is it won't mo...

Resolved! Shady land seller

I signed and notarized my copy of a land contract with seller. Paid the 200 dollars down payment and first 100 dollar payment.I received my copy back with the sellers signature only not noterized.The contract states that that this agreement becomes l...

eBay seller protection is a joke

I was just told today a buyer can get Way with anything. They can make a false claim return whatever they want and eBay says we can only get half back and all we can do is report them and maybe eBay will do something but, not until it is enough time...

UPS and Fedex shipping fees

I have a question in regards to UPS and Fedex fees. I recently shipped two large heavy packages. One was shipped via UPS and the other Fedex. I measured EXACTLY the box size. I weighed the packages and added a few pounds just to make sure there were ...

Tracking number

I need to put a tracking number in the purchase history of an item I returned in order to get my refund. I didn't use the ebay return label. Seller has the returned item but when he tries to do the refund, the system errors out. I have the tracking n...

Resolved! Negative feedback for item not received even though tracking shows delivered.

I had a buyer leave negative feedback. He stated he didn't receive his item. Tracking shows it had been delivered. I suggested he go to his post office to get more information on where it was left. He stated I changed the address and that was the rea...

Something's different with Shipping Labels from my App

For the past few days, when i go to print a shipping label from my iPhone App, it only loads in the center of the page. It used to allow me print on only the top half. I use an inkjet printer and two label per page sheets. I can print from the websit...

What's your opinion on offering free returns?

Hi All, As a new eBay seller, I have been doing a lot of research as to whether or not offering free returns is actually beneficial to making more sales or not. I haven't found too much on the topic. What's your opinion? Do you think that offering fr...

Shipping labels are double printing lately

The last couple of times I've printed eBay shipping labels (USPS), including just now, I've gotten a double-print/shadow print-out (see pic). It's really a problem because it makes it virtually impossible for the post office to read the bar code. The...

Return address won't change

I change my shipping from address. Most of the time when I print labels it says shipping from my new address zip , but still has my old address. Then sometimes my new address will fully be on the label. I made it my primary and everything, so im gues...

I bought an item, the seller shipped it, then refunded me, still says it's coming

I ordered an item, the seller shipped it out, he refunded me (I checked my bank acc and the money was back in my account for the item) and messaged me this: "Hey request a refund so I can print out the label, the label isn’t working right and i apolo...

Excluded locations (international / countries) not working.

Before March 15, 2020, I was selling many things internationally and have my individual listings set up for international sales.Every international package we shipped since March 15, 2020 has gone missing. Some on the wrong continent. Some stopped mo...

Buyer wants to return damaged/dead items without any proof.

I have an auction for live ornamental freshwater shrimp. This buyer purchased (5) of these auctions for a total of $250. The package was shipped USPS Express mail overnight. They buyer then waited 6 days to contact me and stated the package arrived d...

USPS LABELS

Why all of a sudden are my labels printing smack dab in the middle of the page. For YEARS I have used half sheet adhesive labels without a problem ever. This is happening to other sellers to that I have talked with. What's the deal? I hope they aren'...

How long for a Request to close or turn into a case?

I had a buyer open request against me as they claim they haven't received their item, but tracking says otherwise. I informed them they should check in with neighbors and their mailman / post office, as the package may have been stolen orDelivered to...