Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Usps lack of service

I have been having trouble getting packages on time they have been going all over the country before they get to me the tracking is useless and not kept up to date anymore. There must be a better way to ship packages. Until I find a better way my buy...

message to buyer to let them know USPS is overwelmed with shipments due to virus attack

I send a courtesy message to my buyers before I ship order to try to educate them about slow delivery pattern . since ebay isn't changing their shipping delivery times I send this note "your order will ship tomorrow. please be advised all shipping is...

tracking packages

Recently i sold some coins to buyer one coin was missing so i said just send it back. so he files a complaint to ebay i explain to ebay that i offered a refund he agreed. Received package no coins just 4 pieces of card board he told ebay he had the t...

Questing re printing labels

Hello! My labels are two per page. When I printout a label the machine prints a label, and on the bottom half of the page (which is another label) it prints mailing instructions which wastes the bottom label. Is there any way to stop that? Thank you!

Resolved! Buyer filed a dispute with paypal for item they admitted worked, but them didn't work after a week

I sold a Netgear modem on eBay. The buyer opened a return on eBay right away because the Mac id was being used still by my old company so his cable company couldn’t activate it for him. After I contacted NetGear and my old cable company, I was able t...

EBay incorrectly claims a refund wasn't made.

I sold some coins to a customer who decided that they weren't good enough. I agreed that he could return them. I cancelled the order and sent a refund. He has since mailed them back. But today I get a message from eBay that there is a "problem" with ...

Fake diamond

I purchased as what was described a leo natural diamond ring with certification. When I received my product it was a nexus lab created diamond ring with the certification. The seller insists the diamond is real and if I return it and it's fake she wi...

Unable to Print Return Shipping Label

Hello,I'm trying to print a return shipping label but the ebay site hangs on "Label loading" before timing out. I've been trying for three days now but the issue remains. Is anyone else experiencing the same issue? Thanks. ~djwojcik

Help with buyer making a refund

Hello I sold a car part (a fog light) to a buyer that stated "no refunds" however the buyer messaged me saying that it I sent him the wrong side. I sent him the right side but he ordered the left fog light. I am trying to create a return label but it...

And This is why people do not accept returns

Lot of 9 magazines sold , are being returned after being read . What a joke . But I guess this is the new e-bay. ReasonJust didn't like itDetailsThis is not the seller's fault. The magazine usually has good stories but this particular year they are a...

Print Return Shipping Label Link Not Working

I recently asked for a refund on a damaged item I received and was sent a return shipping label email, but the link does not populate the label at all. I've already received my refund. Am I obligated to send the item back, I've seen on other threads ...

EBay had wrong return address

I sold an item and the seller decided to return it but was sent to an address I don’t not know. I looked at my account and somehow it was changed from my address to a strange address I had never heard of over 100 miles away. It sounds like I got hack...

Insufficient postage

I'm still learning about shipping on eBay. I did not allow for enough postage on an item shipped to Oregon. The entire package was 3 pounds instead of 2 lbs. Will the package be returned to me or will it still make it to the buyer? In addition should...

International return policy not applying to GSP orders.

This doesn't make sense to me. I use business policies and have separate domestic and international return policies. I don't have any problem offering free domestic returns. Worse case scenario, that costs me $5, but an international return could eas...

Problem with a return refund isn't what buyer paid.

- Buyer ordered 2 of an item, total $30.60 for both- Buyer opens return INAD (doesn't work / defective) wanting to return both.- Return states 1/2...- Received both items went to issue refund, maximum allowed is $15.30 which we issued. We are integra...