Shipping

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How do I send an item back that I never received?

I purchased an item on 7-19 and on 7-20 I received the usual Ebay email that the item was being shipped along with a fed-ex tracking number. As of 7-27 the item still had not been picked up by fed-ex and I thought this was a little ridiculous so I pu...

How to get in contact with a seller who is NO LONGER on ebay?

I have opened a request for a refund for an item I didn't get. But I don't think the seller is going to respond (he/she hasn't even though I messaged 3 times) yet alone give me refund as he/she is no longer a seller on ebay.How can I get a refund fro...

Customer service

Tried handling all matters in the sequence as required. Actions in the order. 1.Respond to email stating merchandise will left on my front porch, while I was on a family vacation on San Antonio Texas. Can prove! 2.Dispute the fact when I arrived no m...

Can’t pay for item

I won bid on item in the UK, before bidding I verified with seller they were willing to ship to US they said yes, I can’t pay for item at checkout it gives error stating that customer doesn’t ship to my address, What can I do, please help !!!!!

Resolved! Beware receiving item not requested, and uncooperative seller regarding return.

I ordered an 40 oz water bottle, was sent a 32 oz (w/o my authorization). When I requested an exchange or refund, I was told to print a return label. I can NOT do that. I have no working printer, even if it was I can't afford the ink cartridge. I tol...

Refund not gone through

Seller agreed to accept a return, I sent the item back. The tracking stopped updating after the item arrived in the seller's country, but they told me they received the item back. They issued a refund, and it didn't go through. They haven't responded...

Shipping Changes

I have seen an increase in my shipping expenses. I had it set to calculated and then to reduce that quantity by 1 ounce. I also had a $.20 per order fee. This worked for a very long time - years and it was fair. My items are generally light weight (3...

Can you win a dispute for overcharge of postage?

I sent a package 7/10/20 that went first class parcel, weighing 3 ounces. I had run the shipping label off of PayPal at a cost of $2.78. The other day I received an email from PayPal that I owed an additional $4.37 on this same package. I had to pay ...

Will I get the same FEDEX discount shipping from paypal as I do with ebay?

Hi All, Is there a way to see the paypal Fedex shipping costs in advance/get an estimate? I have a large, heavy item to ship and a buyer outside of eBay (have not listed it). Does paypal offer the same FEDEX shipping discounts as ebay? I'm not sure h...

Resolved! Can't offer Priority Mail Regional B2

Is there a trick to having the Priority Mail Regional Box B2 show upas an option for shipping when listing an item? I have tried using the exactbox dimensions as listed by USPS and various approximations. thereof.Any ideas?

The name and address on the return label isn't mine

This has probably been asked before but I haven't had a return in a long time. I purchased a laptop battery and the wrong battery was sent. So I requested a return and eBay sent me the link to print a return label. The battery came from a computer st...

Resolved! Packing Slip - Where (Oh Where) Did My Logo Go?

Is it me or did eBay remove the custom logo on the Packing Slip? It was there last week...

Resolved! Change an international shipment

Hello, Last week I bought an item and I wrongly selected an address in Germany for shipment when I wanted to send it to Mexico. I already contacted the seller but since the shipment is handled by Ebay Global Shipping he told me I need to contact Ebay...

Can't Find Return Shipping Label

Purchased a TED Baker NWT dress, it turned out to be used. I requested return, seller accepted, but there's nowhere to find the return shipping label. Enlighten me please.

ebay shipping scam2

ebay has decided if they think a package is overweight at delivery they can come and take the difference out of your account. Trying to use the purchase agreement with PayPal to say this is legal. I read the full agreement even the small print. Nowhe...