Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

buyer wants refund a month after delivery, said post office lost it

Today, Oct. 4, I got a notice about a buyer wanting a refund. He bought it on Aug. 30, but I had to ask twice for him to pay. It was delivered on Sept. 9 by media mail. Today, he sends photos of the padded envelope wrapped by USPS apologizing for dam...

How long does a case take to close?

A buyer opened a case against me because they claim they haven't received my item, but tracking says it has been delivered. I uploaded the tracking information to the case, but I was wondering how long does it take for it to close? And will it close ...

Resolved! Voiding a shipping label

I accidentally printed out a label for for the wrong amount, namely Priority Mail for 2 pounds when the package actually weighed less than one pound. Can I void the label and get my money back, and then print out another label for 1 pound? I don't wa...

Buyer gave bad address, filed INR

Buyer gave a bad address and item is being sent back to me because address was "vacant." Originally they wanted to arrange reshipment once I got it back, but then they filed an INR with no communication. Am I going to be stuck giving a full refund an...

Nice to know info

A book buyer notified me that they had to pay extra postage for a media mailed package. The package was opened and inspected by the post office and found in violation of their rules. Media mail is subject to inspection. My shipping consisted of using...

Question about USPS shoe box

If I use that box to ship something can I resize it? Also do I simply treat it as any other box that goes Priority? (measure it and weigh it)?

Tracking Info Says "No Access" -- Huh????

"No access" is given as a reason package was not delivered. I guess it was not delivered.If this is true for any reason and the package is never delivered, then what? Does ebay hold me financially responsible for this? Will they give my payment back ...

Errors on Fedex shipping label page. (March 24, 2020)

Now on March 24 2020, when I attempt to print a Fedex label I get an error stating "Additional text on the label can be up to 50 characters long". The default TO address is something like the folllowing: SomeoneMIDNAME Mendez1234 SW 123th Ave Fl 1234...

Shipping to USA?

Hello, can I block buyers from the United States of America? I am shipping at a net loss to that country. Thank you.

Buyer modified and returned iPhone

I recently sold an iPhone 7 for Parts or Repair As-is, with conditions being noted including iC locked and a cracked screen. Well after receiving the item the buyer sends a return request due to me not noting the cracked screen along with his two pho...

Shipping

How can i make a default shipping excluded country list? It is very difficult to do it in every listing.

Shipping options for sellers outside of the U.S.?

Hello! I'm a seller based in Japan, selling to most countries. I have a problem that I'm not sure can be fixed. Back in April, Japan Post has stopped airmail services to a few countries such as the U.S., Ireland, Australia, and a few others that I do...

How to go about returning goods to seller whom do not want the return?

Seller sent me the wrong item (with some broken trinkets) , I asked for a refund and said I will return the item he sent (my bank advised me to do so---as I imagine all the hassle I must go through I already felt very upset), but he refused even said...

How do I send a video

How do I send a video to a seller? A radio I bought came in today but has an issue turning on. Seller wants a video but ebay only accepts pictures. What to do?

FedEx Second DELIVERY EXCEPTION

I'm a seller located in Tokyo, Japan.A buyer in Pine CO, US purchased one of my items and paid (Item price $2.22 + $21.50 Shipping) for it on Sunday, Sep. 30.I shipped the item on Tuesday, Oct. 1 via FedEx Envelope, added the tracking number to the e...