Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Is this a real USPS damaged package?

Hello,A buyer contacted me stating that The contents of the small flat rate box I shipped fell out even though I know I taped all of the openings and made it more secure when I taped the shipping label on. Without request the buyer sent me a picture ...

If You're Buying USPS Signature Confirmation?...Read This

I just discovered that the USPS apparently isn't following through with getting a signature at the time of delivery as they are supposed to be doing when you purchase the "signature confirmation" service. I shipped a package to someone by insured Pri...

No Secure Location Found. Buyer Requested Refund

I delivered a large box of items to this buyer, but the item had no secure location to be left in. The buyer went to the postal office three times, but there was no box to be found. I literally went to his local postal office (We live in the same cit...

FedEx SmartPost claim

I am fed up...I made a SmartPost claim on ebay and been waiting well over their 20 business days. No one contacted me, etc. I called FedEx and ebay and each pointed the finger at the other -- multiple times now. Asked for a supervisor, etc., etc. Bot...

"does not fit" and "wrong size" as a reason for return of purchased items

I just experienced an unpleasant surprise: not being able to return ato exhaust parts at the expense of the seller, simply because I selected "does not fit" instead of "not as described" as a reason for return (an explanation given to me by ebay supp...

Resolved! Seller didnt notify ebay about receiving item

Hello. I had a problem with a seller. He sold me a defective motherboard and i asked for a return (which they accepted) but seller is ignoring me. I sent 5 messages including notifying them about tracking number of my return and they didn't answer.I ...

Free 4-Day Shipping

Why are my listings as a seller touting "Free 4-Day Shipping" when I am choosing (and always have chosen) the Free First Class Shipping (2 days) option? Has this been happening to other sellers? Could it have anything to do with the USPS slowdown? Th...

Free eBay USPS Shipping Supplies Link Dead?

I just purchased a label and attempted to click on the order free supplies link on the print your label page and got dns errors. It will not load at all. Anyone know if the link has changed?

will Temporary Postage Increase affect sellers' cost and not calculated shipping

Concerning the increase starting on Oct 18th, I noticed this wording on the usps site "time-limited adjustment will increase prices for our commercial customers" usps announcement link So does this mean only the price we pay will be increased but not...

Resolved! Unlisted Re-stocking fee?

I am currently looking at listing where the return policy is listed as a 30 day money back or replacement policy, and the seller will pay for the return shipping. After consulting with the internet on the reputation of this company, I decided to send...

Seller trying to force me to only get a $30 refund for a $300 headset they had pre-broken

Recently I bought a Samsung Odyssey headset from who I thought was a reputable source, but it wasn't. When I got it it had issues tightening and when I opened the back I tried to unscrew it because of the tutorial that the person had sent me on how t...

Returns

So basically I follow what someone told me and accepted the return from the buyer. When I receive the phone the buyer returned I found it locked with a password on it and I don't know what the password is. Can the buyer actually add a password, say t...

Resolved! USPS return to sender on inexpensive item, now postage due, buyer still interested. How to proceed?

On Saturday 9/12, buyer bought an inexpensive item, and right after, sent me a message saying, "This is a gift for my daughter. If it will arrive before September 19th, please send it to . If it will arrive after the 19th please send to the original ...

fedex home delivery isn't coming up as a label option

I sold a large item that I estimated the shipping using fedex ground. Now that I sold it, the labels will not show that service- just 2 day or usps priority. Help. it's a huge different in price! Anyone know what's going on and how I can access fedex...

Resolved! Buyer wants to cancel order, can't refund?

A buyer just made an order and immediately the same minute canceled it, I clicked ok to cancel since that's not an issue for me however it said there was a problem refunding the buyer and then "Cancellation for this order is pending." I think this mi...