Shipping

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Seller Sent Wrong Item, Lying about replacement.

A seller sent me the wrong item. They claim that they have shipped the correct item along with a return label, but they took nearly a week to provide tracking information and lied about the shipping date. 5 days later, tracking indicates that the car...

USPS 2020 Claims Issue

Warning do not usps if possible or if you do pay the little extra for ship cover insurance . I been selling on eBay for 3 years and honestly had no issue till this year with usps. I am a sole proprietorship and do about 25k just in shipping charges f...

Shipping blank audio cassette via Media Mail?

I see a lot of Ebay sellers promising to send blank audio cassettes via Media Mail, but online it says blank audio cassettes are not eligible for Media Mail. Can someone please shed some light on this? Thanks!

Seller closed my return case, and said they will refund me. Did not get it, getting ignored now.

The item did not match the title, so I asked for a refund. After a series of me sending a message and them answering a day later they said they would give me a refund. All I would have to do is send a message, "I agree." The case was closed before I ...

buying anything from China

Learned a valuables lesson about buying anything that comes from China and offers return if it doesn't work, free shipping to the US and about $60 for a very small package.

Resolved! Refunding customers after 30 days

Hello, in the past few months I have received 3 requests for refunds and have issued return labels. It has been 30+ days and items have not been returned. Because of the delays of the post office, should I wait longer to refund? I have not seen any t...

Arrived broken, but I don't want to return it

I ordered an assembled styrene model kit recently, when it arrived it was bent and broken into parts due to the seller using an oversized box with insufficient packing and no fragile stamps. Although it's a hassle, I can repair the damage. I want a p...

eBay, could you please remove the Estimated or Guaranteed devliery date?

We all know that USPS has been hit hard by the pandemic. What made things worse is the new "no overtime" policy, this even further delays mail deliveries. We don't want to get partisan about this policy, but it did affect delivery time in a big way. ...

Missing Mail Claim ... Detroit Major Delays

To anyone shipping too or from Detroit...

Absolutely Shattered

Stop me if you've all heard this before... I ordered a Fitz & Floyd ceramic set--a rooster soup tureen in two parts and a salt and pepper shaker. It arrived in a flimsy Spic n Span box devoid of any sort of proper labelings, such as "Fragile." When I...

Can't print USPS Scan Sheet after printing eBay labels anymore

I haven't been able to print a scan sheet for the last week or so. After I print my labels from eBay, when I hit Print scan sheet, I don't get the usual message to Generate the sheet. One day I did get the Generate button, but it showed for one packa...

Voided shipping label, how to show item not shipped?

I recently sold two items on Ebay. I packaged the first and created and printed the shipping label. I went to package the second item and noticed that the same person had purchased both items. Now I want to combine the shipment. So I voided the first...

Priority Mail Late/ Refund Question

A buyer ask me if I could ship a small item overnight and I agreed. It was supposed to arrive yesterday(Friday), but instead it was this morning(Saturday at 10 am). I contacted the buyer to let them know I contacted USPS, but they haven't responded y...

Buyer claims item not received, UPS shows delivered, How would you handle it?

Yesterday I had a buyer claim he did not receive two large packages that show a "delivered" tracking status on UPS. I had drop shipped these from the supplier. In the past I usually just shipped the items again as most of my things are not real expen...

Buyer sent item to wrong address and Ebay provided refund anyway

Buyer bought item, changed mind and requested return. I approved the return and got a return tracking number that shows it was delivered to Idaho but I live in Arizona! Ebay sent me notification to refund buyer. On Ebay case resolution, there is no o...