Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! How to negotiate a partial refund as a buyer?

Searched the community but couldn't find a clear answer to this. Recently purchased an item which arrived missing some of things shown in the photo. Contacted seller but received no reply, so after waiting a week raised a refund request. Seller has n...

Global Shipping Program Ukraine

I have a buyer asking if I ship to Ukraine. I have eBay Global Shipping selected for all my listings and Ukraine is supposed to a GSP country. However, Ukraine is not showing up under shipping on any of my listings. Does anyone know how to add Ukrain...

ebay just gave a costumer a double refund ?????

this new payment system is messed up, customer asked for a return on something they just bought and I haven't even shipped it yet, so i went a head and refunded them and now e-bay doubled the refund amount THIS IS SO MESSED UP ITS ISNT EVEN FUNNY !!

Buyer won't return item for refund

Am I within my rights here? I'm trying to protect myself from a scam or fraud.

Item arrived defective, seller renegged on promised refund, eBay closed case prematurely.

Item arrived defective, seller renegged on promised refund, eBay closed case prematurely.Item was purchased in mid April. ($37.00) Item didn't arrive for 2 months (mid June). Item was defective. Case was immediately opened in June upon receiving defe...

Problematic Buyer Help?

Hello,I hope I'm posting this to the right section. I'm new here on the forums so I apologize if it's in the wrong section. I'm dealing with a very rude and unprofessional buyer ATM.A little backstory - The buyer won 2 auctions from me. In the descri...

How to I change an address to print a label in managed payments?

Jacksonville, FL USPS Distribution Center Issues

Anyone else having troubles with packages going into a proverbial black hole at the Jacksonville, FL USPS Distribution Center? Have (at least) 4 packages that have been stuck there for over a week, each with their own "Item Not Received" cases opened...

Global Shipping Program confusion

I understand once the sellers item reaches the Global Shipping hub, and is marked as ‘delivered’, it is safe and insuredfrom there to the buyer? If I don’t accept returns, that’s it?! No more worries? How Is the seller aware the item finally makes it...

Is the new eBay Standard International shipping to Mexico good?

How often do packages fail to be delivered? Interested in people's opinion who have used the new service. The $100 Buyer & Seller insurance policy seems pretty solid to incentivize international shipping.

Incorrect return tracking number, how to correct it?

The tracking number given to ebay is different than the tracking number on the PDF, so ebay emails me stating I have not returned the item. I can't update the tracking number when I click "MARK AS SHIPPED". I asked the seller to correct the tracking ...

Shipped to wrong address

Hello all! I sold an item. I *always* copy/paste the address (together with the buyer's name). In this way I cannot use a wrong address. But this is what happened to me: I shipped the item to the address displayed.It returned to me after two weeks as...

Refunding buyer gives an error

Refunding a buying gives error. Not sure what to do next. Help. Pic Attached.

Resolved! "No shipping services available for the dimensions you entered"

I've been trying to create an entry for the last couple of weeks for an item (cat treats) that would ship in a standard 9" x 7" padded shipping envelope weighing a little under 4 ounces, but whenever I try to set up the shipping, eBay just throws an ...

Managed Payments ... Sending a refund

Spoiler (Highlight to read)Sorry, just a lil frustrated. I’ve been working on sending a buyer a refund for over 3 hours. It used to be so simple looking at the sold listing section and choosing View PayPal Transaction from the drop down menu. since h...