Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Shipping

When ebay increase shipping Labels?

Issues with customer support, appeals disappearing.

Recently, a buyer returned the wrong item to me. A $110 item. I contacted him, and he acknowledged that his wife must have mixed up the return labels for two items they were returning. Buyers who are trying to get over on us deny their mistakes, or j...

Resolved! Fees associated with returns

We offer 30-day free returns. When an item is returned and we issue a full refund we have noticed that sometimes eBay issues a full FVF credit and sometimes they only issue a percentage. For accounting purposes we are trying to line up and make sense...

Overcharge by Pitney Bowes/GSP

I see a charge on my credit card for around $17 higher than the amount on the ebay purchase for an antique from the UK. How can I get a refund for this overcharge? I have contacted ebay customer service and been disconnected twice. No call back by a ...

Refund still pending

Hi. The seller and I agreed to cancel my purchade because the address was in incorrect. I already made the payment, so the seller started a full refund. It has been 8 days since the refund was started and the transaction status still says "pending ca...

Only Fed Ex label when person paid for USPS

When printing out my labels, one of my buyers paid for a first class USPS label like 99.9% of them. I went to print it and ONLY Fed Ex and UPS is showing as an option. I clicked on USPS and custom size as I always do and it will NOT show first class ...

DVD shipping boxes

I can't seem to post this question. I have the kind of DVD boxes that come flat and is folded over the DVD to make a box. But I can't find where to buy more. Anyone use these and know what keywords will find them on Ebay? I wish I wrote down there I ...

Failed Delivery due to No One Home and Buyer doesn't pick up from depot - No Return Auction

Good morning, Have a high value item that I required an Adult Signature for delivery and No Returns as it was BNIB. FedEx made 4 delivery attempts and is now holding it at the depot for pickup. If the buyer does not pick it up and FedEx sends it back...

Is it true that eBay Global Shipping program can't be used to ship to the US?

I saw someone say that they can't use the eBay Global Shipping program to ship to the US because of customs. Does that sound accurate to you? They're concerned about tracking.

Partial refund?

I have a buyer asking for 15 dollars off a $45 dress. She sent me a picture if the problem and it's of one tiny stitch slightly out of place. I inspected the item before sending it and I'm 99.9% sure it wasn't there although its so small it would be ...

Beware of ebay scammers

I ordered a new ps4 for 160 dollars on ebay the seller scammer made it look like the package was delivered they seller used a fake tracking number I never received my item and because it said item delivered ebay refuses to refund my money I was rippe...

Got scammed. Anyway to refund unused shipping label?

I am an ebay seller, I sell many things, 2 weeks ago a buyer bought a heavy car part. I sent it out after he paid for it and everything went well, when a few days later he said there was something wrong with it and begged me to pay for the return lab...

label won't print

I've been trying to print a USPS media label since yesterday with no luck. I get a new screen that I've never seen before and have gone to a page to Reprint Label several times with no success. Finally voided label twice and will now wait to see if t...

delivery issues for a sheet set.

The matter regarding myself purchasing a sheet set for my disable brother with free delivery. I provided his address. I have payed for a lift chair recliner and it got right to him. I don't have time to wait for the sheet set to come to me and I take...

Never charged for shipping label

Hey, so I sold my first item recently, and it was delivered a couple days ago. I received my payment for it, including shipping credit, but I was never charged for the shipping label. My paypal info was in there to begin with, but the charge never ap...