Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Ship Media mail & combine orders ?

Buyer asked me to "I am interested in a couple of your books, will you package them together and send media mail with a combined shipping cost?" Any help explaining how to do this would be appreciated, Thanks !

appeal just dissappeared after hitting 'send'

I spoke to an eBay representative this morning about appealing a refund case to verify that I still had today to make my appeal in. He did not specify any particular time that it had to be in by so I assumed I had until midnight on the 7th...this Wed...

$150 Unauthorized shipping charges by eBay!

I have been selling and shipping on eBay and using PayPal for 16 years. I had a large package to ship so measured and weighed it precisely. On July 23,2020 I input those measurements on eBay in to get my package label. The charge for that package was...

$61 overcharge on Ebay invoice for Fedex label

Luckily looked my invoice over and noticed a huge charge to send a small box from NYC to Colorado. The label I printed was $14.38 and I have been charged by ebay $75. I choose Fedex home delivery which many times is more reasonable, and quicker, espe...

Process for product change

Hello, to process a product replacement, which was lost in the mail, can I do it by speaking directly with the seller, or do I have to file a claim?Process for product change

Cancel return request

I am trying to cancel a return request and cannot find anywhere to cancel it.

Between bidding and winning, shipping price slightly more than doubled

I bid on two items. I won one of the items. The items are exceedingly similar, but the one I didn't win is larger and heavier. The shipping quotes before I bid were reasonable in the low teens. The shipping price after winning more than doubled into ...

Received three different returns for items I didn't sell

Over the last few months, I have received an eBay return (physical package with merchandise) for an item I didn't sell on three different occasions. The packages all had my correct name and address on them (including my middle name, strangely enough)...

Resolved! Do I have to pay extra money? / Tengo que pagar dinero extra por algo que compré?

ENGLISH :Hello. I will write in English first.This is the first time I buy something on E-bay and I'm so full of questions.... The item that I wanted was only here with sellers from India. I live in México.I bought an item yesterday, and before compl...

Overcharged on Invoice for Shipping Label Fee

I received my invoice, and it was over $1000 what it normally is. Looking through, I noticed there was an eBay shipping label charge for a little over $1000. I'm not sure how this is even possible. I went back to the item and it says the cost of ship...

Excessive shipping cost?

It seems to me that the shipping cost people are charging is just so excessive. Is this just a way to recoup more money or is eBay helping them by over calculating charges?

Can't print FedEx Label even after Tracking # issued

I bought a Fedex label and when I go to print, all that is there is a blank page. Tracking number was issued and shows paid. Now what? Help!

Shipment still not delivered as per USPS feedback that deliver

Hello, I purchase item and as per feedback from seller that item has been delivered by USPS I checked many times but still item not delivered please for comments and support.Thanks very much

What is the right protocol when I can't create a label for the buyer's country?

So, someone from Russia bought a large figurine from me, and while I offered worldwide shipping I warned international buyers to contact me before bidding, as the dimensions of the box required for the figurine may be too large for some countries. Th...

Bought two items on shopping cart, and orders dissapeared from purchase history

Hi so, i was wondering if someone could help me out, im a little concern about this , i paid four items in my shopping cart and it got divided by two different payments, both of them went through i even got screenshots on my phone with order numbers,...