Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Buyer claims product it’s fake but it’s not fake.

Hi. How can I solve a problem with a buyer that claims the item I send it’s fake. But it’s not fake. I ask to send me pictures of the item and the pictures he send me it’s not my product it’s a different one. It’s there a way to contact some one from...

The NOTORIOUS Jersey City Regional Distribution Center

If anyone has sent packages enough they will eventually have their own experience with the infamous Jersey City Distribution Center.Rather there is a theft ring or it is the most incompetent center in the entire USPS, there is definitely something wr...

Ebay approved return, when I don't do returns.

Buyer purchased a movie collectible. I posted pics of item and proof that it was worn in a movie. Certificates etc. She wanted to return it cause it wasn't what she was expecting, even though there were photos of the items and the proof. I denied the...

How do I void a shipping label that is more than 5 days old?

I thought the post office lost another package of mine so I had them looking for it. Come to find out the fault was on my end and the package got accidentally put in a drawer. I found the package today. Emailed the buyer who still wants it shipped ou...

adding Insurance to your USPS Labels

Hi,I was trying to add insurance to a USPS First Class label this morning and was unable to find on the new label system. I called ebay for adding insurance on a USPS First Class label. They new ebay label system you have to click " Add additional li...

I don't see my local post office on the services tab (shipping details)

I want to sell an item from Georgia internationally, I thought I was going to use my local post office Gpost, but on the "create your listing" page, while writing the shipping details, I don't see it in the "services" tab. What am I doing wrong? This...

eBay labels printing incorrectly

About a week ago, my label printing setup changed on all browsers and the app. I can’t find a setting and I changed nothing. I do about 90 percent of my labels via the app and my Bluetooth printer. Then, instead of a half and half landscape label and...

stolen core deposit

bought transmission for my durango this summer and the seller ,stole my core deposit. all $400

what delivery date I must adhere to to consider requesting a refund

have a nice day.I am requesting help to know what delivery date I must adhere to to consider requesting a refund for the product that I request. My purchase is international and the estimated delivery date is between 10/05/2020 and 11/11/2020.My prob...

eBay "early shipping" email error

I bought an item late Thursday and seller shipped FedEx but got it to the carrier after last pickup Friday (9th). No big deal, I've done this before although I set my stuff up to end so that I usually ship on Monday. So what that means is it won't mo...

Resolved! Shady land seller

I signed and notarized my copy of a land contract with seller. Paid the 200 dollars down payment and first 100 dollar payment.I received my copy back with the sellers signature only not noterized.The contract states that that this agreement becomes l...

eBay seller protection is a joke

I was just told today a buyer can get Way with anything. They can make a false claim return whatever they want and eBay says we can only get half back and all we can do is report them and maybe eBay will do something but, not until it is enough time...

UPS and Fedex shipping fees

I have a question in regards to UPS and Fedex fees. I recently shipped two large heavy packages. One was shipped via UPS and the other Fedex. I measured EXACTLY the box size. I weighed the packages and added a few pounds just to make sure there were ...

Tracking number

I need to put a tracking number in the purchase history of an item I returned in order to get my refund. I didn't use the ebay return label. Seller has the returned item but when he tries to do the refund, the system errors out. I have the tracking n...

Resolved! Negative feedback for item not received even though tracking shows delivered.

I had a buyer leave negative feedback. He stated he didn't receive his item. Tracking shows it had been delivered. I suggested he go to his post office to get more information on where it was left. He stated I changed the address and that was the rea...