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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

international postal rates

I sell in the USA and internationally. When an item sells in the US, the postal rates from ebay are fine. But if I sell internationally, ebay is not charging the correct amount. Example- I sell an item and the postage is $1.60 in the US for a large e...

I lost my money buying on ebay! - ¡Perdí mi dinero comprando en ebay!

I bought three items on ebay and they didn't send them to me, I asked for my money back and even though they sent an email saying that it had already been refunded, the money was never returned to my credit card and ebay only has established question...

Returns are not automatically accepted anymore on my free returns listings

For the last week or so all the returns I am receiving for INAD are not being automatically accepted. These are listing with free returns. Once I get a return request I am then giving a few business days to accept it, though they will all have to be ...

HELP! Return issue

I received a message from a buyer stating that an item was received damaged. The buyer uploaded a few photos. The item in the photos are not the item I sent. I asked for additional photos and if he’d be willing to help with an insurance claim on his ...

USPS Temporary Holiday Rate Hikes Beginning Oct. 18 through Dec. 27th

The USPS will raise shipping rates during the holiday shopping season. It will raise all commercial domestic competitive package volume on October 18, 2020The temporary rate hike will be in effect through December 27, 2020.Priority Mail Express, Prio...

Shipping fees

Does anyone ever see when the item gets sold that the shipping in $0? I have photos of my listings saying buyer pays and when it sells, there are $0 charged to buyer.

Can a buyer use any (and I mean ANY) delivered tracking to win returns?

Not sure if this has been asked before. A buyer can supply their own tracking number to return an item. Can they use any valid tracking number at all? For instance: 1) An old tracking number that shows delivered... or even let one that doesn’t even h...

Media Mail

I sold several large anatomical posters eg blood circulation, skeletal, nervous system, etc.---would these qualify for media mail??

Seller supposed to send me return label but sent tracking # instead

I had to return something and at first the seller offered 40% refund which I did not accept. The seller then accepted the return and was supposed to provide a label. The email I got said "print label" but there is no label to print -just a tracking n...

Red dot

Does somebody know what it means when the tracking status is marked in red? My package is "in transit" since the 17th of May and hasn't moved since then. It is marked in red, with a red dot above it ...Thanks!

Buyer opened return request (Changed mind) - does it automatically expire if no one does anything?

I had a buyer open a return request for "Changed mind/doesn't fit" (not a SNAD). My listings are set at No Returns. There was some decoration on the back of the garment that they hadn't noticed in the listing (it was described), which they didn't qui...

In transit with destination carrier zip 00000?

I've been waiting for this package to arrive and it's been 5 days now. It's from UK so I don't mind if it takes a lot longer, I get it. But when I checked the shipping status, the last update was on the 7th which says "in transit with destination car...

15 packages lost out of around 30 on the same SCAN form? Alternatives?

I love USPS, so just getting that out there. I have had (give or take) approx 15 packages lost in the mail.... This is completely unprecedented for me, as I have never had one package lost.ever. These were from one day, on a SCAN form with many items...

Resolved! Vinyl Record Mailers

Ebay just started selling something to resembles record mailers but i'm unsure if they are big enough or sturdy enough. Has anybody bought these?These Boxes HereI know in the past i've seen people wishing Ebay would start selling them so people could...

Mistakingly Accepted a Retrurn

A Buyer requested to return a purchase 9I do not accept returns). After reviewing the request i attempted a reply and mistakenly "accepted" the return. I immediately contacted ebay customer support to correct the error but was told to call back after...