Shipping

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ebay has our backs for shipping time defects etc.....

According to the announcement board post of July 27, they are looking out for us. Yep

USPS Priority Insurance claim: Under Review for 3 months!

Filed for damaged item (my second claim for all the time I`ve been selling online, first one was a year ago and was paid out without any issues), provided pictures (sent by buyer), value, item information, uploaded PP transaction, etc - everything wa...

Seller wants more noney for shipping

I bid my max for a item plus shipping and won the item. Today I received a message from the seller that the shipping cost more than what they put in their listing and they requested that I send them the $18 difference.If the shipping would have origi...

Waiting for answer

Hello i Open case Seller didnt answer do i click that eBay step in. But nobody didnt answer me yet. So how long i need to wait answer?

How to issue refund to buyer who hasn't received package?

Buyer wants a refund for item I shipped via Priority Mail but has been in limbo for weeks (tracking shows "On the way to next facility" since 7/21). I'm not finding an option to refund the money in eBay. How do I do it?

Why do the shipping options shown under calculated not show when purchasing label?

Hi! We are old to ebay but new to having an ebay store. Just recently, literally over night, our shipping label page has changed. When I am doing listings, I use calculated shipping for buyer to pay so I select Parcel post or first class. Now the new...

Buyer wants to refund/cancel order shipping slowly

I recently sold an item on July 17th, which was then tendered to USPS as a First Class package the next day. Since that time, the package has taken an unusually long time in transit to the buyer. While I'm consistently getting tracking updates (the l...

Is this company really that pathetic?

Apparently there is absolutely no way to get into contact with another human being on the phone, either that or it is purposefully made extremely difficult. Literally any other company that is even remotely competent you just google "(company) custom...

Resolved! Any recourse against buyers who refuse to ship items back?

I suspect this is a case of fraud but I'm in Canada, I had to ship a $200 item to CA. Item arrives, buyer is not happy, doesn't answer messages but files a case against me and asks for refund. I'm in Canada and I cannot simply print a return label fr...

Is USPS on its way to being totally broken?

I am fearful that USPS is falling apart.I just checked tracking on a buyer's package.See image below, and make note of the dates. Today's date and time (in black) is from a screenshot of my desktop, taken just now. All in all it's just another ding i...

Buyer requesting returm

Ok I sold a phone which was 100% functional, practically mint. Nearly a month later, buyer claims it doesn't work anymore. Now I have a negative PayPal balance. I messaged buyer yesterday stating I did not agree accepting return. Do seller s have any...

Shipping option buyer chose is not on the list of options to use

This has happened a few times. I currently have an order to ship out. The buyer chose Parcel Select. The only USPS options that come up are Priority or Media Mail. No parcel of any Kind. This leaves me the only option of shipping it Priority at a hig...

Resolved! EBay Ovecharging First Class Shipping?

On the USPS website a first class flat for 4oz costs $1.60 but eBay is asking $3.80-4.20 to ship it, anybody know why this is? How do you get the USPS rate. I am sorry if this is a noob question. Is it possible to print out the shipping label for $1....

FedEx Ground Claims BE CAREFUL

I have one, maybe two , FedEx Ground claims every 24 months. I filed a claim July 10, 2020, and the FedEx website has zero record of the claim, and will not allow a "duplicate" to be created. The claims department has not answered the phone in two we...