Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

The USPS collapsed. ebay must suspend the "Tracking uploaded on time and validated" requirement.

The USPS collapsed.ebay must suspend the "Tracking uploaded on time and validated" requirement.I was on line at the Post Office to have my packages scanned and I was told by the Clerk and a Supervisor (I guess) that "prepaid" packages will not be sca...

Resolved! Buyer wants to return an item 62 days after buying it?

The item in question is a stick of RAM for the computer. The buyer only contacted me last night stating that the RAM doesn't work on any computers they tried it in. I find this strange that they only contacted me now about it and not when they first ...

Is everyone who sells larger items having problems with USPS delays.

I sell 5 square food grade buckets and ship them in a box that is 26x12x12 and it seems with shipping priority right now makes no difference. I also sell honey as I am a beekeeper and the smaller package of honey gets deleivered on time. Just wonderi...

Automatic returns

Hello, Hope everybody is well and staying healthy out there. When we get returns back, we sell some clothing items and of course there are going to be returns. Is there a way to look and see who paid for the return? I am asking, because sometimes the...

Custom label (SKU) Field not an option within printing shipping label

Hoping this has been reported and a fix is on its way. Since that the update has been made to the Print your label function of the site they have removed the ability to print the Custom label (SKU) on the shipping label. I have used this field for pi...

Resolved! Lowering shipping costs - is it a good idea to uncheck the package measurements

Hi there! I have been seller on here for not too long and every time I am selling a "heavier" item the recommended shipping is always too high for what my item is, such as this jacket I am trying to sell. I am choosing to ship through USPS which gave...

Resolved! Partial refund question?

"My post and comments are my own and not those of my employer" I am wondering if anyone has had some experience with the partial refund as a TRS. We had a customer open a return (we automatically accept them all). We are TRS, offer free returns, etc....

Buyers who deny a USPS Covid/Dejoy delay even exists

A huge percentage of all my outgoing packages get tagged with the "In Transit, Arriving Late" tracking update eventually. Clearly it's due to Covid, and our new PM general. But I still get buyers who complain about packages being late who fail to ack...

Let's work for free!

This is the message I get when printing an eBay shipping label... "USPS is experiencing significant delays across their delivery network. Please consider using other carrier options that may provide a better buyer experience." This is a great example...

USPS

Wow what a disaster. I sold an item to a buyer in India and each time I try to print a shipping label it states that the USPS is having delay issues and that's as far as I can go. I have been trying to print this label for 3 days. I tried calling E-B...

question on free returns

I am the seller. The buyer purchased an item from me and the next day told me he had ordered it by mistake. The item was already on its way to him. He opened a return the day he got it. I am a TRS and offer free returns and this is my first one. The ...

Creating/Generating Packing Slips for Managed Payments 2020?

With recently being forced into managed payments, I am no longer able to use PayPal for packing slips. I LOVED them because they were accurate, complete, nice looking and took a minimal amount of time to print for all of the orders in a day. I am awa...

Change estimatd arrival date for packages that are ALREADY LATE!

I think this is more of a seller issue than a shipping & returns issue. In any case. I know it's been talked about here quite a bit lately. What im wondering is why cant ebay adjust estimate arrival times for packages that are already late? I just ha...