Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Can not take any action for item not received

Hello, I bought an item begining september but still didn't receive it (item was in Italy, I am in Switzerland)When I click on "I didn't receive the item" I have got an error message since one monthSorry, our system is temporarily unavailable.Please ...

Sold Item Package Went Missing, Claim Denied

Morning all! I sold a bass guitar on September 19th. It was shipped on Monday, September 21st, and I purchased insurance through eBay (via InterState Fire). The last tracking info shows my item departing my local PO on later that day, and the latest ...

Buyers Returning Items Due To Ordering Error And Other Return Questions

How do you open a claim for buyers that are abusing eBay's return policies? One in particular made an error in what they purchased and claimed the item was not as described and another is attempting to return an opened and used item; a direct violati...

Resolved! Can I give a range of shipping options based on the US state ordered from?

We're in California. Looks like we are limited to setting a fixed shipping rate, no matter where else in the U.S. they order from. Am I wrong? Did I miss a notice somewhere so I can give variable shipping based on their location in the U.S.?

Shipping option defaults to priority when buying labels. WTH eBay?

eBay shipping label purchase now defaults to one level upgrade from what the seller offers. On my listings that offer USPS First Class the eBay defaults it to Priority. If I offer Priority eBay defaults to Express. I have to manually change to what I...

Create an invoice for exchange shipping

How do I create a blank invoice so I can bill my customer for exchange shipping in size. Ebay no longer lets us see the buyers email which is hindrance to our business and I need to invoice him for the exchange shipping. I keep my prices low so I can...

when shipping 1st class with ebay...............package dimesnions are optional

I just thought I would throw that out there since there seem to be a bit of an uproar with the shipping I have not been using package dimensions for the last 4 weeks.Not sure how I figure it out.My eagle eye postal workers know the difference between...

No scans on tracking

Not one of the packages I shipped this week shows a scan. Anyone else seeing this?

Problem with seller

Hello,so 12th of November i have won item in one of the auction,I received the item 15th and same day i have won another item from the same seller,the item should arrive yesterday but it doesn't when I checked the tracking number its still in post so...

Waiting for buyer to confirm refund received

So how long does ebay leave this up? Ebay said I had 2 days to refund buyer which I did the same day I received item but under returns it still says "Waiting for buyer to confirm refund received" so how many days do they get to confirm? Paypal shows ...

false tracking number

should a seller be allowed to provide tracking numbers that are fake and dont exist when you use them to track an item you purchased i find this happens to me when i buy from a seller that is based in china but says the items location is in u.s just ...

Returning an Item

I've opened a return case which has been accepted but there is no full return address for the Seller. I've mailed him multiple times and he won't respond.There's no option to get eBay to step in that I can see and I can't find any other way of gettin...

Resolved! Seller offers to cancel or charge me more for shipping 🤨

I won a listing with a $1 bid and $9.60 Priority Shipping. Recently received msg from seller offering to cancel or charge me more because seller says shipping is $17, per Post Office. How would you respond? As a seller, I’ve lost profit because of un...

Need Shipping Help, Please and Thank You

Should I reimburse the Seller the difference for the shipping cost? I won an auction the other day w/a total shipping cost posted in the listing for $10.95. He/She just sent me a message that boils down to he/she sent the item today, however, there w...

Postage

Did postage rates increase? I mailed a package to CA from SC and the postage was $3.43 today. Last week the same size package cost $3.18. Did postage rates increase or was this an Ebay mistake?