Shipping

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Combined Shipment not always offered within the Buyer's cart

Something like this was posted before (with no resolution the last time I peeked), but I lost track of it....so here goes: A) Through my many years of selling within eBay, I have periodically been blessed/bothered by a Buyer who would pay an EBAY CRE...

Global shipping issue

Would appreciate feedback on handling a customer’s dissatisfaction with a shipped item using Global Shipping Program. I charged $8 shipping and additional $40 was added by ebay for gsp charges. Item was shipped on Aug 10 and customer started complain...

Calculating shipping cost

I am new to ebay selling and I am going to do direct shipping from sri lanka. Can anyone help me to calculate shipping cost.

Incorrect Info on Customs Forms

Occasionally when I ship to a US commonwealth like the Mariana Islands I have to print a customs form. I put in the information requested like weights and prices, but when I go to print the label the information is wrong. It shows each item as 1 oz a...

How to cancel an order almost 2 months ago

Hello I bought an item onMay 19, 2020. after Due to the Corona, I messaged the seller after more than 2 months that I didn't receive the item and gave him more time. now I don't have an option to cancel the order what can I do? I still didn't receive...

Global Shipping Program - did not include reference number

Hi, I shipped an item to a buyer. I purchased the label at my post office since I was not sure of the weight. I did not realize the address Ebay listed was to the global shipping center address. I had never seen that before.I did not include the refe...

Global Shipping Buyer Requesting Invoice to Ship Direct From Seller

HI , Been using Global Shipping Since Ebay Offered This program , and never had this happen before, now in a 24 hour time period I had 2 international sales and both buyer sent me request to ship to them direct, which I am not going to do, spoke to e...

has selling and shipping to Canada been a problem lately?

With the pandemic going on, I have avoided all international shipping--including to Canada...nothing against our friends to the north, but it's been tough enough navigating our own postal system at times with all of the added pressure of the past few...

Fedex calculated charges accurate when purchasing?

I rarely check the Fedex tab when shipping, as I mostly do USPS Priority Mail. However, this one item is going across country from NJ to CA. I checked USPS and they wanted $18. Not bad. I look at FedEx 2-Day is $16, FedEx Ground is $17. Looking at th...

SHIPPING TO CANADA

Canada is not receiving first class packages from the the USA due to Covid. I have a package sitting in Limbo what is Ebay going to do for us sellers who have NO CONTROL over this.

Shipping

I recently bought two telephones (corded, so I guess you'd call them vintage) from different sellers and both were sent media mail. Is that allowed? I thought media mail was for books, CDs, DVDs, etc. Am curious what sellers say/think about this. Tha...

Any luck with Newgistics?

My package was lost and was refunded. The USPS partner company Newgistics lost it. I read the company review and they only have 1 out of 4 starts. Now, how many of you have the same experience as mine? Is there any way we can convince eBay to cut the...

Manage payments returns

I'm getting a message saying there was a problem issuing this refund. This is the second time it has happened. The first time I called ebay and they said they would fix it the next thing I know i got a case for unresolved refund. I'm trying to get th...

Almost no packages getting thru to EU or UK. Anyone else?

Over the past few days I’ve been getting several e-mails from international customers asking “where is my order?” This is pretty unusual because I almost never have international packages go missing. I started investigating all the reported tracking ...

Empty Contents - need advice!

I need your advice and what is the best way to handle this. I sold a expensive item $400 item. I put a signature confirmation on it. Buyer claims that flat rate mailer was "opened and resealed". Buyer also claims that contents fell out and it was res...