Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Returned package is left in post office

Hi, will I get refunded if seller will not collect item from post office? I think he is doing this because he dost want to refund me my money and tracking shows that package is on post office and reciever has been notified. Thank you

Should I accept return and pay for the shipping label as a seller?

Hi! I need advice.The stroller with a car seat was sold and delivered more than 20 days ago. The buyer requested a refund.Reason: Doesn't work or defectiveComments: Car seat doesn’t have all the parts Our listing has a Return Policy: Seller does not ...

Resolved! Scammer buyer

eBay allowed a buyer to 1. lie about the product he received after he kept it for a month and say it was broken which is 100% not true2. Keep the product not returned it to me and also have my account debited for the amount of the transaction so I do...

Bidding on International Listing

I am trying to bid on an item listed by a Canadian seller. His shipping terms state that he does in fact ship to the United States. However, when I go to place a bid, I get an error message stating that the item CANNOT be shipped to the US. I contact...

No button to ask ebay to step in

So I got a message after opening my case asking if the issue is resolved and that they need to hear from me it gave me until the 4th of September and then I can ask them to step in but its now the 6th of September and still no option to ask ebay to s...

Resolved! Canadian Buyer w/ US Address Bought Item, But Cannot Cross The Border

A Canadian buyer with a US address bought an item listed to ship to US only. However, with the closed border they will not be able to cross the border to pick it up, so they want me to ship it to Canada. How would I do this? They are willing to pay a...

Failed to obtain services from carriers?

Never had this happen before. A buyer located in Kuwait managed to purchase my item via eBay international standard delivery, but when I go to purchase a shipping label through eBay it gives me an error message "Failed to obtain services from carrier...

Buyer in Greece with no feedback

Someone wants to buy a game from me in Greece but they have zero feedback and it says he just started his account this year. I am just not sure whether or not I should be concerned? If I make a mistake it will be a few hundred dollar mistake. TIA

Buyer shakedown on $8 item

Shipped an item to the buyer boxed and padded. Early AM I get a nasty email that the item (hardened plastic, not likely to break unless shipping box is crushed) arrived "shattered", "improperly packaged" and how they "hate to leave negative feedback ...

Why do we have to print Custom forms for U.S. Territories

If United States Territories are considered to be part of the United States why do they treat it like an international purchase, and we have to print out the Customs Forms? I received a purchase from a buyer in the Marianas Islands, and the address i...

lost item

i have a item that was lost by the post office and was never scanned. i refunded the money but received negative feed back. the po does not show received what is ebay doing about this during the crisis

Return Rejected and I don't know how to tell eBay.

Hello,I bought a boosted board on August 19th, 2020, and it was delivered to me on August 21st, 2020, but it still says that the item hasn't arrived yet. I tested it, and it worked badly as it was listed as "Mint Condition". I requested a return on A...

How to respond to buyer NSAD?

I have sold a lego Set silent Mary box and manual only. I have put box and manual only both in the title and description. The price is 10$, whereas a complete set would cost 400$. Again, I have posted pictures showing the empty box and stated bold an...

First Class duplicate costs woes...can you help?

Is there a way to make the system automatically calculate FC postage into Priority when it goes over the weight threshold? Or automatically combine FC items and Priority items together so buyers don't get duplicate charges? Thanks!

Partial credit for a return

I recently purchased 3 chain saw blades from a vendor on Ebay Order number: 12-05055-77490 When they arrived, they were not packaged and just placed in a plastic mailing envelope where they certainly would move around with shipping. Upon opening the ...