Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Waiting days to make a refund + Silent seller

I’ve ordered an item on October 10th and was given an estimated delivery date of 16th-19. I’ve waited until the 19th and my item has not yet arrived. It compelled me to check my tracking information and I’ve only received the update that a shipping l...

return item delivered to seller

Hello, I have returned a different described item, the item was delivered to the seller 10-10-2020 and I have not received my refund 10-26-2020 and the policy is 2 days and eBay is not allowed to intervene

Shipping with USPS priority tubes

I'm trying to ship some items using the USPS Priority tubes (triangle boxes). But, I can't figure out how to put them in on the "purchase postage" page. They don't list the Priority tubes as an option. So, I always end up going to the USPS site and b...

Resolved! USPS Rate increase??

I just mailed out a couple of small packages. One went to NY and one went to NH.The normal rate for 4 ounces was $3.18, that was the very most I ever paid for 1st class mail for up to 4 ounces. Today, they cost me $3.43?Did I miss a notice of the rat...

Resolved! I shipped a necklace in a small printer cartridge box and the buyer thinks I sent the wrong item

And for some reason they seem unwilling to open the box and confirm that they received the item. This has been going on for 2 weeks now. First a "i can't believe you made this mistake. i dont even know what this is" email. to which i responded "look ...

Bad Chinese sellers

I bought an item from China in January. Normally that works when you don't mind waiting... This time Covid came. Soon the delivery dates extended and then expired. The e-mails from seller where polite as usual and began sounding like form letters. "T...

refunding a lost GSP package

I tried posting this on the "knowledge base" board but the answer I got didn't cover the part of my question I really need answered. I sold an item August 5th and shipped it to Erlanger, KY. TRACKING on USPS shows the item traveled halfway there and ...

package not delivered

I'm having the same issue ebay states the package was delivered on 10/18/2020,I was home all-day I didnt received no package

Scammer

Guys I need your help and i dont know what to do. So i sold my old dell g3 laptop for $675, it took 2 moths for someone to buy it and i really needed every penny of the laptop for something else. This scammer bought my laptop and everything was going...

When I try to purchase and print shipping label, it returns a red box saying cannot generate label

This has been going on for about a month. Thankfully I only ship 3 or 4 items a week. PayPal labels is a good alternative, but only has a few USPS options. I linked my stamps.com account, but there is no "signature required" option so I have to enter...

How can I cancel a return request for a return that isn’t shipped back yet?

So I ordered something from somewhere in China, and it isn’t scheduled to get to me for another month or two, which made me want to return it. So I filed a return request, and then when I got to the part that asks you to ship it back, I realized that...

This item is not available to be shipped to your location.{e71958-1104510x}

hi everytime i try to buy a kn95 face mask i get this message. This item is not available to be shipped to your location.{e71958-1104510x} i need help i am from puerto rico and the item they can be shipped to puerto rico

Ebay still giving sellers a little leeway for INR/shipping delays?

Item purchased Saturday 10-17.Ebay's estimated arrival 10-24.Item shipped Monday 10-19.Tracking shows it "in transit" leaving Hawaii on 10-19.Buyer opens a INR on 10-25 one day after the estimated arrival date.No contact from the buyer (typical).I up...

Does a refund request on Ebay file a Paypal dispute? Can't refund buyer

I'm trying to do a refund, but when I try Ebay just gives me a generic "something went wrong" error. When I check Paypal, it shows the money I was paid from the buyer is on hold, and my account is negative.The transaction says "Your buyer filed a dis...

Odd One

I think this is an odd one. About 3 weeks ago I purchased a Halloween item. I paid for it immediately by PayPal, but the seller did not accept my payment. I emailed a few times, but no response. I therefore cancelled my payment. I heard nothing furth...