Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

What do you think ebay will do in this scenario?

One of my hobbies is collecting and selling trading cards and 99% of the cards I sell I ship First Class through ebay shipping. So recently, one of my sales was a PSA graded card and here are the details: -Buyer pays for card on 8/6-Shipping label pa...

Resolution Center tickets closed without prior confirmation

I raised a ticket as a buyer for an item that wasn't delivered for almost 4 months, when I contact the seller it was responded repeatedly its delayed due to covid pandemic situation , however recently i raised it on Resolution center whereas the case...

Shipping to Columbia

A customer can not purchase item from my store because getting error message for shipping to Columbia, is it prohibited ? I ship internationally.

Buyer isn't cooperating in return of item

Buyer harassed me to get them a refund due to tracking number not updating. I refunded since they messaged me daily demanding a refund (as well as accusing me of scamming them). USPS tracking number updated a day after I refunded them and was deliver...

Buyer opened a return case and won but never returned the item

So this buyer opened a return case because my item was not as described and we talked about it and he claimed I sent him the wrong size, the size I sent was correct and it was a size 7Y, he said he bought a mens size 7 which is the same thing when it...

Resolved! Seller says item was not delivered tracking says it was

I did not print off the ebay label for this item. I took it to the PO and sent it and uploaded the tracking. I now use the ebay labels but at the time my printer was not working. So, because I did not print the label off of ebay, even though I have t...

Sold 2 items like a mo ago, shipped them, ebay still saying SHIPMENT OVERDUE ETC...

Hi! This just makes no sense to me. Sorry, for years I've only been a strictly buyer, but had some stuff worth value laying around, figured give it a try and let someone get use of it for a great bargain. So I did, buyers paid rt away, I sent the ite...

Resolved! Packaged Delivered? Not Delivered? Do I refund?

Some Selling Savvy is Needed:I mailed a package to a buyer in Brooklyn NY. They live in an apartment and the USPS tried to deliver but couldn't. The tracking info said, "No Secure Location" and that they left a notice. The buyer opened a case for not...

Resolved! Buyer opened case for refund, does no longer wants item due to delivery delay

Hi to all, Buyer placed order on August 2nd. I mailed the package the following day. The buyer opened a case for a refund after waiting for an additional 5 days after the expected delivery date and no longer want the item. However, I have to respond ...

Unsure of how to respond to rowdy buyer that's harassing me for a refund

So I've been having a buyer continuously place a refund request and also accusing me of scamming them because their tracking number from USPS isn't updating. I'm 100% certain that USPS picked it up from my location since they usually get their mail i...

USPS slowing mail / fraudulently altering tracking history

I bought a lot out of England for about $90. It took two days to get from UK to US. The lot got shipped across the country to Los Angeles, CA. (I'm in Montgomery, AL). It sat in LA for two weeks, before finally beginning to move. It took five days ad...

Does anyone use Pirate Ship?

I can't seem to find a decent tutorial on YouTube.

tracking

I shipped 3 packages Aug.2 and up til now it says "In Transit, Arriving Late".How long do my customers and I have to wait til I have to refund?

unable to issue refund

So I complained about this the other day on the seller board, just to complain, but one of the last sales I had before being switched to Managed Payments decided not to bother reading anything about what he bought and returned an item complaining abo...

No Tracking, Did They Really Ship It?

I buy many cheap little things on eBay and when I buy something it's because I wanted it. My landlord provides a secure, locked mailbox so nothing will get lost at this end. Occasionally, especially lately, a package never turns up and when I inquire...