Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

USPS Priority Mail Package is missing

Hello everyone.I shipped a package through USPS Priority Mail and the tracking info shows it was delivered on 10/20/20 to a parcel locker. The buyer is saying she can’t locate it. Should I issue a refund and file a claim separately with USPS? I’m not...

Increase in shipping after auctions ended.

I just bought a pair of jeans in an auction and the shipping was and still is listed as $8.15. When I go to check out it is $8.95 . **bleep** If ebay is going to start charging higher rates at checkout than listed in the ad I'm going to quit buying o...

New Ebay seller scam, gives valid tracking number, just not for your purchased item.

I recently purchased an item on Ebay and, according to the tracking information provided, the item showed as delivered. It was not delivered to my address. I filed a claim with UPS and they provided me with the address where the item was supposedly d...

Glitch in Creating Shipping Label..anyone else with this problem?

I'm wondering if anyone else is having a problem this week creating a shipping label for maybe one or two orders. I have an order from Australia. My notification shows that buyer has paid for the item and reminds me to ship it out, but when I go to O...

Mark a returned item as dispatched

I'm returning an item to seller and have printed off return label issued through seller/ebay. Where do I mark as dispatched?Status says still to post , but labels printed and posted. Any help please?

Getting error about seller not shipping to PO box, but I don't have a PO box

When I try to purchase an item, I get this error: "The seller has specified that this item cannot be shipped to P.O. box addresses." (picture attached). The problem is, I don't have a PO box, and my shipping address is not a PO box. Why does ebay thi...

What in the blue blazes is going on with shipping labels defaulting to FedEx Overnight?

I just printed a $51.00 label. The item weighed 9 ounces and was shipping to Texas. I confirmed that the weight was accurate and printed the label. But what printed was FedEx Overnight at a cost of over $51. It looks like it is defaulting to the most...

Resolved! Seller described camera as "As Is," and camera only partly works, eligible for return?

I ordered a camera, which the seller did not describe other than "As is." I just received the item, and the camera can manually focus and fires the flash, but the autofocus is very broken. It does not respond in a normal way at all, where the lens sh...

Partial Refund not working Funds not going through on both eBay and PayPal

I have an extremely frustration situation here. Sold an item and it partially worked, talked with seller and we agreed to a partial refund. So first I went through PayPal and tried sending it that way without buyer opening a return on Ebay. PayPal di...

Getting A Refund On Faulty goods. Purchased In April 2020

I bought some item's in April of this year, and they are now no good. Contacted the seller via e-mail got a response initially saying to try different remedies. But I've got no reply back, and when I suggest I get a refund, after trying their suggest...

EBAY GLOBAL SHIPPING FAILED TO DELIVER PACKAGE TO CUSTOMER IN JAPAN - ORDER # 12-05477-33589

Per EBAY Global shipping directives, we sent the shipment to 1850 Airport Exchange Blvd #200, Erlanger, KY f1025 on July 29, 2020 Ref: OREUSA3511176629JP by USPS First Class. Ebay Global Shipping did not send to customer. So customer complained to Eb...

FedEx SmartPost Lost Package

Hi, I am - quite frankly - at the end of my rope, and desperately need advice on how to proceed. I will try to make this brief.On October 8th I sold an item to a buyer, purchased SmartPost shipping (which I will NOT be doing again), and FedEx claims ...

How do I process a claim for a damaged item I sent with USPS

Seller marked item shipped but does not intend to ship item

I have a question about what to do if after a purchase has been made, payment sent and seller makes status “shipped”, the seller informs buyer that they made a mistake and will not be sending the item. Do I need to wait until after the expected deliv...

Should I close this return request yet?

I received a different model of an item from a seller in china and after sending pics and many messages the seller offered to refund 50% and keep it. They said the refund would be processed within 48 hours but it was now the 30th day of my MBG clock....