Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

GSP got item stuck in customs.

Hello.On August 19th I filed an "Item not recieved" claim because the Pitney Bowes (GSP) failed to get my package delivered to me in Mexico. The item was held up in customs (in the Mexico City International Airport). DHL has informed me that I must r...

New Label Flow Enhancement - Changing Weights and Dimensions

brian@ebay, tyler@ebay Good morning Gentlemen, This morning I went to print labels and see a new label Flow Enhancement was added ... the little up and down arrows to change weight and dimensional values. Pros and Cons as follows: Pros: none Cons: -T...

how do i do with the potentially liar buyer??? Have u met this same situation

This is what i am dealing with recently and has not been resolved!The buyer bought a coach handbag from me and requested such demand like" no ebay invoice, no ebay sign ,ship it in generic box and needs signature upon delivery!" And i did what he dem...

Invalid Address email

Invalid Address email. My Address is absolutely correct. I received many items from various sellers and this same seller before.I contact them many times. They don’t reply me. They sent the Invalid Address email and required my action. I replied it. ...

Resolved! Unable to escalate claim..

I have raised a claim against a purchase recently.I have contacted the seller multiple times without a reply. I have received a message saying I can have eBay step in beginning 9th of September. Currently it is the 10th and I cannot find an option to...

New Return notice

Has eBay taken it upon them selves to enroll me if their free return program that I want nothing to do with?If I understand correctly, Sept. 14th, a buyer can automatically request a return label, no questions ask, no reason given.So, if the buyer is...

Return questions

I purchased a condenser for my car. The condenser was titled as for a 2002-2005 Hyundai Sonata. I have a 2004 Hyundai Sonata. So it should have worked, but it didn't. My mechanic said it wouldn't fit because it has the wrong type of bracket with fema...

BATTERY WARRANTY

I purchased a set of 20 volt batteries last year and one has died. The seller post says they come with a 5 year warranty but they have ignored my messages and emails. I've chatted with eBay customer service twice and still no communications.Any sugge...

Ebay Buyer Scam?

Ughhhh I really need to rant. I sold an old used laptop to a buyer for $100 (his offer). It was lower than my original posting but I accepted. He sent me a sob story about how he had a heart attack and almost died and is on disability. He said his da...

Resolved! Buyer wants a preorder refund as "children bought it"

Hi, I have a buyer requesting a refund for a ~200 pound item as his children bought it, the usual excuse, as is my opinion. I have only recently started selling more and have never encountered this situation. Am I obligated to accept the refund reque...

phony shipping charges

Firstly, let me back away all the users that like to say "too bad! this is capitalism, and its business. People have the right to make profit. You could have read the fine print, bla bla bla"ebay is not "hands off" anymore. 1. they are setting prices...

International Buyer wants to ship outside US

I know that unless I have blocked everything but the US anyone can still bid, but I offered to pay for shipping (in the US) and the added cost of international shipping really sours the sale. I'm pretty certain that the buyer is legit. They have purc...

Shipping Increase overnight?? Help.

Is anyone else experiencing this? I've been selling off my perfume collection and have used Ebay's shipping options to mail said packages. The packages are all very small all usually between 7" x 7" x 5". All are under the 13oz. All of my shipments t...

Seller Update Fall 2020

The seller update is not exactly clear if all shipments must have signature confirmation to be covered under Ebay's guarantee if the buyer claims not received.

Others experiencing poor feedback and or negative comments due to SLOW SHIPPING via USPS or Fedex?

Others experiencing poor feedback and or negative comments due to SLOW SHIPPING via USPS or Fedex?I just received my first, and I am not happy.Firstly, I just started Managed Payments 2 weeks ago, and payment into my bank too 4 days, therefore not su...