Shipping

Forum Posts

Sorted by:

Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

SHIPPING TO CANADA

Canada is not receiving first class packages from the the USA due to Covid. I have a package sitting in Limbo what is Ebay going to do for us sellers who have NO CONTROL over this.

Shipping

I recently bought two telephones (corded, so I guess you'd call them vintage) from different sellers and both were sent media mail. Is that allowed? I thought media mail was for books, CDs, DVDs, etc. Am curious what sellers say/think about this. Tha...

Any luck with Newgistics?

My package was lost and was refunded. The USPS partner company Newgistics lost it. I read the company review and they only have 1 out of 4 starts. Now, how many of you have the same experience as mine? Is there any way we can convince eBay to cut the...

Manage payments returns

I'm getting a message saying there was a problem issuing this refund. This is the second time it has happened. The first time I called ebay and they said they would fix it the next thing I know i got a case for unresolved refund. I'm trying to get th...

Almost no packages getting thru to EU or UK. Anyone else?

Over the past few days I’ve been getting several e-mails from international customers asking “where is my order?” This is pretty unusual because I almost never have international packages go missing. I started investigating all the reported tracking ...

Empty Contents - need advice!

I need your advice and what is the best way to handle this. I sold a expensive item $400 item. I put a signature confirmation on it. Buyer claims that flat rate mailer was "opened and resealed". Buyer also claims that contents fell out and it was res...

Buyer has asked for package to be delivered to similar address after delivery to original

buyer has messaged me "Hello, can you send me the article to this address" and attached a screenshot of the same address I did ship to, except the address in the screenshot shows the city as Doral instead of Miami and doesn't specify Suite/Unit # lik...

Resolved! Requesting money 2 months after dispute was resolved???

Hi! I need some feedback. On May 3rd, I ordered a pair of $12 shorts that were supposed to arrive around May 30th. Tracking had never gotten past the first stage, no word from seller and no item after 41 days so I filed a claim on June 13. On June 19...

Buyer received item damaged during transit, won’t give me phone number so I can open UPS claim

I’m having some trouble with a buyer and I’m hoping I can get some help. I shipped a video game collector’s edition with a statue, tried to package it as carefully as I could but lo and behold, the statue was in two pieces when the buyer opened it. T...

Resolved! Sales Tax on returned item.

I have a customer that returned an item stating she thought the item was "Native American" and not made in "China"! My description and title made it very clear it was "Southwestern Style" and made in Thailand. They want a refund and my question is, w...

Shipping Priority in Non-Flat Envelope

Hi all, I sold an item that has to go Priority since it's over a pound. It's only a couple inches tall, so I'd like to send it in an envelope if possible. It's too wide for flat-rate packaging, and I'm having a hard time figuring out how to measure i...

Gsp help

Hi, please can someone tell me how a seller in the US would go about changing the shipping method they offer on a listing from GSP to setting their own shipping any help really appreciatedthank you!

USPS "pick up" miss-scanned to "delivered"... what should I do??

HI, I shipped out 3 packages this afternoon, I dropped all 3 of them in USPS dropbox right outside my nearest USPS office as usual. 30 mins ago I received one buyer's message that she told me the tracking shows her pacakge which I just shipped this a...

Returns

I sold an item and shipped it thru an APO address. Item lost along the way thru USPS. Refunded buyer but now the item is lost forever somewhere. How do I get it back? Thanks!

Zero feedback user provided insufficient address item being returned to me via USPS Resend or refund

This was a zero feedback user. Sold a $100 item; I checked the tracking and it showed Monday the address was insufficient and the process was started to "return to sender." Buyer contacted me this morning and stated she gave an incomplete address (le...