Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Should I accept return /refund for the crack in the free spare part given with the product?

Hi,I have already put some seashell ornaments for sale, But I would like to give extra free parts with those ornaments. But I have a question, Should we give a refund if someone of the customer complains, there is a crack in the extra free part. (tha...

Resolved! Why does shipping still go through PayPal now tha payment goes through eBay?

Can I allow eBay to deduct the shipping fee from the buyer's payment rather than going through PayPal? Does any of you know how I can set this up? It is totally unnecessary to keep a PayPal account only for shipping.

USPS significant delays message from eBay "PLEASE CONSIDER USING OTHER CARRIER OPTIONS.."

Sorry if this was already discussed. I have not shipped since last week. Just printed a label and noticed this alert. I will continue using the USPS service but hope things get better. I like the option of having small packages picked up from home. I...

USPS Priority Mail not working

I just sold seven items last Thursday...packed them up and took them to my USPS office here in NH and sent them "Priority Mail". When I attempted to track them I discovered that tracking is no longer working - when I attempt to check on transit I get...

Is anyone else having issues with the FedEx charges using the eBay shipping calculator?

For the past week or so, it seems the eBay shipping calculator has broken and I can no longer trust it for listing offering Free Shipping. When I generate a listing, I actually have my item boxed so I know exactly the size of the box and its weight. ...

Printing labels

I can not print or reprint shipping labels. This just started I have always been able to print shipping labels FIRST TIME

Form of a Payment Change for some Labels?

Good morning, so its always been that when you purchase a shipping label for fedex domestic through ebay or the ebay standard international option, the ship label page under payment has always said "will be billed to your monthly invoice" as the form...

eBay International Standard Delivery to ship to Australia took 30 days

Just wanted to let everyone know the package I mailed to Australia via ebay International Standard Delivery took 30 days to be delivered. The package sat in Kentucky for 10 days before proceeding. The only way I ever found out what was going on was t...

Resolved! Buyer Shipping Options

Where does a buyer choose the different shipping options?I have 4 options: USPS Priority, USPS Parcel Ground, UPS Ground, and FedEx SmartPost. The buy keeps messaging me asking where he finds the options. Does he put the item in the cart, and the opt...

DHL Hands Off International Packages To The UNDEPENDABLE US Post Office

Bought items from India to be delivered to USA with high cost 3-5 day shipping/signature required, on Aug 14. Package finally arrived very torn-up, taped together & beat-up on Sept 8th in my mailbox. Mailman never bothered getting my signature. Track...

USPS returned package due to COVID (international). Says EBAY has to initiate refund inquiry. HELP

We shipped a package to Columbia a few months ago and a month later it was returned, saying undeliverable due to COVID. No planes flying to Columbia. We paid USPS around $130 postage. USPS says refund claim must be initiated by eBay, not us, since we...

Surprise Partial Shipping Refund

So, a few hours ago, I received an email from PayPal regarding a shipping refund: "eBay ruled in your favor in your dispute case, and a partial refund of $1.25 USD was sent to your PayPal account for your purchase from eBay Inc Shipping." I thought t...

Paypal partial vs. full refund

I woke up to a note from the winning bidder, wants to reverse transaction. Luckily I had not shipped it although I printed the label. I voided the label and went to PP to do a refund. Item price was (approx) $50.00. I saw that if I gave the whole amo...

eBay glitch in calculating shipping cost.

Maybe that I am wrong but I wanted the cost for a 8 X 8 X 30 box sent by priority mail. The cost shown was over $32.00. This cost was for a oversize box, over 108" combined length and girth. I repacked the order in a smaller box and the shipping was ...

Bought postage at post office, information not available

So I had an order that I had to split into two separate packages and I had difficulty with buying the labels through eBay. I ended up going to the post office and just shipping the packages through them directly. Its been more than 24hrs and the info...