Shipping

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FedEx and UPS Shipping Updates

UPDATE: We have an important update regarding the UPS Cube Definition update for AHC/LPS packages: the implementation originally scheduled for Monday, August 18, will not go into effect at this time and will be revisited for 2026. Learn more about UP...

Returns Refunds and Feedback

A new item I sold was damaged by the recipient from improper installation. My return policy states refunds will not be considered for parts that show wear from installation. Although I offer a 30 day return policy, I will not refund the buyer for the...

Shipping to Puerto Rico

Can anybody tell me how to ship an item to Puerto Rico I’ve been trying since yesterday and PayPal keeps saying that they do not ship to this region. Help please !

ayuda Por favor!!!!!!

ise una compra de una NVIDIA SHIELD Android TV Pro 4K HDR Streaming Número de artículo: 402424981964 a un tal kristinr_8 pero despues ebay me mando un mensaje que había problemas con la cuenta del vendedor, y que me iban hacer la devolución del diner...

Fedex signed the package COVID and left it at buyers place. Buyer claims never got it.

So, I'm lost as to what to do here. I have been on ebay for over 21 years off and on selling small things here and there. I sold a pretty expensive sports card to a buyer who demanded i ship fedex so i did. I shipped it with the signature required bu...

Will I have trouble getting a refund?

I made a purchase on the 1st and today I have not received the order and no tracking # has been uploaded or any say from the seller. I sent the seller a message and have not received a response. The seller has made their profile ratings private and I...

Addressee Unknown

Hi, I bought a sneaker that turned out to be fake. Tried to return using eBay shipping label and the addressee turned out as unknown. eBay won’t refund me till the seller gets the sneaker back. Can anyone actually help?

New Shipping Page

Greetings All:Went to ship an item but the page layout has changed -- again. Need to update the weight and dimensions on a package. On the old page there was a reset button to click after inputting the new information. Was going to ship the item in a...

Buyer wants me to send shipping label

My buyer says his return item button isn’t working and would like me to send him a return label. Can or how is this done? Thank you for any help. He is in his time limit to return.

How does Ebay handle this? Refunding a buyer who also recvd item

I sold an item 2 months ago, sent it out via USPS with tracking. The item shows it got about halfway there and tracking just stopped like it was lost. I never purchased insurance or anything. Of course the buyer got upset, filed a claim and ebay side...

Shipping issue

just yesterday i was switched to Managed Payments, today i go to print a shipping label and system willl not let me use paypal.i input my information for my paypal card, and it comes back with an error card does not exist?

contacting Ebay to get a telephone # on a despute

I sent back an item that was excepted back by the buyer. Shipped and rec'd Sept 9,2020 by seller will not refund my money. I need a telephone # where I can talk to someone at ebay.

Seller gave RMA, item awaits pickup at USPS; will I get a refund if it gets returned to sender?

The seller agreed to a return for a defective item. I shipped right away and USPS left a notice since the seller was not there to sign for the item. It has been 8 days since the delivery notice was left, I've sent pictures to eBay in the comments and...

Tracking number scam

So I recently ordered a switch that was sold at $254. The seller had made an account the day the listing was put up and already sold a few. I questioned them on some things and the response I got was unsettling, as the grammar was off. However, my sh...

Item stolen after delivery how do I get my money back

I recently purchased a speaker off a seller who shipped the parcel out via pack link who used Hermes to deliver the parcel. I received an email stating the time the package got delivered but I was not home at the time. when I got back there was no pa...

Was not charged yet for UPS shipping label?

Normally I get charged as soon after I purchase the label. I usually do USPS but there was a suggestion from Ebay to use other carriers. I purchased the UPS label with the correct weight and dimensions and wasn't charged yet. I'm worried there is goi...