Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Excluded shipping locations still making offers

I used to ship to many countries internationallybut, since covid, I excluded them all as USPS has slowed to a crawl(site preferences/shipping locations, all are checked & checked 'apply to current listings')yet, i am getting offers from chinawhat giv...

Entered USPS tracking info on returned item in resolution center, but wrong information is shown

I entered the tracking number and USPS as the carrier for my return, but when I look at the case details the carrier is not shown and the status shows "delivered" even though the package won't arrive until the 15th. This was using ebay's label, and t...

Premature Refund

Hello. A customer purchased a camera and messaged me the other day that she would like to return it because it wasn't working properly. I mistakenly refunded her purchase and she hasn't sent the camera back. It's only been a few days. She now may wan...

refunding shipping charges

How do I issue a partial refund of shipping charges under eBay's managed payment system?

Buyer refuses to confirm or deny if they have recieved an item.

I started a thread about this, then contacted eBay and started to notice a few odd things.Basically, I sold this item. It was supposed to have been delivered last month. However, the tracking information just shows it never got there.So, I've contact...

Resolved! Question about Returns...

So I got the coin back, all in the exact same condition as sent (which I am thankful for). I went on my phone to refund him while I was at the post office, but I'm a little confused about the options here... It gave me the option to not refund the ou...

Resolved! Buyer paid for an item but now wants to upgrade shipping. I use Managed Payments How do i collect?

A buyer already paid for an item but now wants to upgrade to priority express shipping. I use Ebay's "Managed Payments" not Paypal so how do I collect payment for the additional shipping cost?

Return

Hello, I sold an open box Vita on eBay. Had pictures showing excellent no damage condition. Guy buys it and asks me if there is any damage on the back (red flag). I told buyer no and sent another picture of the back. There was no damage in the listin...

How do I view insurance fees paid?

I need to view insurance fees paid on an item, where do I go to see this information?

Negative Feedback by buyer

Buyer changed ship-to address from VA to CA AFTER I sent invoice. When I asked for difference in shipping cost he refused. I cancelled order, he left negative feedback. How can I ask ebay to delete negative feedback?

need help,i was scammed by a buyer

Hi to all members,i need your advice. I was recently cheated by a buyer with the help of ebay.In June i sold some Omega watch parts (675$ ),there was a slight delay in transport time due to Covid 19 rules.The buyer filed a false complaint against me ...

Resolved! Sale listed as local pick up - buyer from across the US

Hello everyone, I have not sold on ebay for many years and came back to list a bike for local pick up only. The person that purchased the bike lives across the country from me. They are claiming that UPS will do a pick up, package and ship. I contact...

FED EX EXPRESS 2 DAY- How to use FED EX EXPRESS FREE BUBBLE MAILER

How do you calculate shipping cost with a Fed Ex Express free bubble mailer when using EBay labels. I do not see carrier standard boxes and mailer on the options just weight and dimensions. Help!

Will NOT SHIP TO CALIFORNIA???

Why are some sellers not shipping to California? I understand the will only ship to the continental US but I see a lot of items I'm trying to buy or bid on say; " NOTICE: I will NOT ship to California, if you win the auction and an pay online and I f...

Anyone received negative feedback comments for LATE SHIPPING due to USPS, FEDEX, UPS I have

I have recently received a negative comment for late shipping in the hands of FEDEX. I am also experiencing complaints with late USPS deliveries that were sent PRIORITY!I have NO control over this, and I have NO alternativesANYONE else having any iss...