Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Excluded shipping locations still making offers

I used to ship to many countries internationallybut, since covid, I excluded them all as USPS has slowed to a crawl(site preferences/shipping locations, all are checked & checked 'apply to current listings')yet, i am getting offers from chinawhat giv...

Premature Refund

Hello. A customer purchased a camera and messaged me the other day that she would like to return it because it wasn't working properly. I mistakenly refunded her purchase and she hasn't sent the camera back. It's only been a few days. She now may wan...

Resolved! Question about Returns...

So I got the coin back, all in the exact same condition as sent (which I am thankful for). I went on my phone to refund him while I was at the post office, but I'm a little confused about the options here... It gave me the option to not refund the ou...

Return

Hello, I sold an open box Vita on eBay. Had pictures showing excellent no damage condition. Guy buys it and asks me if there is any damage on the back (red flag). I told buyer no and sent another picture of the back. There was no damage in the listin...

Negative Feedback by buyer

Buyer changed ship-to address from VA to CA AFTER I sent invoice. When I asked for difference in shipping cost he refused. I cancelled order, he left negative feedback. How can I ask ebay to delete negative feedback?

User avatar by Adventurer
  • 664 Views
  • 18 replies
  • 0 helpful

need help,i was scammed by a buyer

Hi to all members,i need your advice. I was recently cheated by a buyer with the help of ebay.In June i sold some Omega watch parts (675$ ),there was a slight delay in transport time due to Covid 19 rules.The buyer filed a false complaint against me ...

User avatar by Rising Star
  • 418 Views
  • 10 replies
  • 1 helpful

Resolved! Sale listed as local pick up - buyer from across the US

Hello everyone, I have not sold on ebay for many years and came back to list a bike for local pick up only. The person that purchased the bike lives across the country from me. They are claiming that UPS will do a pick up, package and ship. I contact...

Will NOT SHIP TO CALIFORNIA???

Why are some sellers not shipping to California? I understand the will only ship to the continental US but I see a lot of items I'm trying to buy or bid on say; " NOTICE: I will NOT ship to California, if you win the auction and an pay online and I f...

User avatar by Adventurer
  • 12665 Views
  • 94 replies
  • 5 helpful

Anyone received negative feedback comments for LATE SHIPPING due to USPS, FEDEX, UPS I have

I have recently received a negative comment for late shipping in the hands of FEDEX. I am also experiencing complaints with late USPS deliveries that were sent PRIORITY!I have NO control over this, and I have NO alternativesANYONE else having any iss...

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