Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Combined shipping to Canada

I recently enabled First Class International shipping to Canada and have run into a problem. A customer wants to buy 2 items = 12 ounces. My understanding is that the charge should be $12.25 for under 8 ounces and $20.75 for 9 ounces to 32 ounces. If...

Resolved! Media Mail

What am I doing wrong--I sold an encylopedia and it would not print media mail label--have also sold press kits will not print media mail. Sold a drink tumbler and it said I could print a media mail label...what is going on--Thanks David

Ebay Redirected Me To SHIPPO - Shippo Doesn't Allow Media Mail

ARE YOU KIDDING ME! ANOTHER GIANT STEP BACKWARDS! FIX THIS!I went to print my shipping label and was redirected to SHIPPO. After I entered my information, I found out that SHIPPO doesn't allow USPS Media Mail and only gives me choices that are 2-4 ti...

Increase in USPS Package Pricing Oct/Dec

Got this in a message from Pirate Ship that I use for other shipping. Of course I am sure this is NOT temporary. Increase in prices from Oct 18 to December 27:First class 25 cents/packagePriority 40 cents/packageParcel Select Ground: 40 cents/package...

Resolved! Unverified address USPS nor would eBay allow us to ship we cancel get negative feedback

We got order for 2 items USPS nor eBay shipping would allow us to print label. Google address does not exist, reach out to buyer , he blame eBay and stated he's had lots of problems with USPS . We ship all orders same day and could not print and ship...

Resolved! Buyer filed a return/refund for NAD questions

Buyer bought some shoes, filed NAD saying the shoes he got are grey, which is what the item description says. He says the photo is white shoes, but even then I disagree. So this is probably a two part question: 1. Who reviews any escalation from this...

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package arriving "LATE"

Seem to me all packages are arriving late but yet ebay still charges shipping fees people pay for priority mail what happened to refund given by ebay if package dont arrive when its suppose to ?? someone out here is making a ton of money this is nons...

Buyer claims they were owed more than what they purchased

I sold an object with a photo showing two of the item which was my entire stock. In my listing there are only two of the item. In my entire listing it does not ever mention or elude to the fact that the buyer will get two of the items. I have returns...

selling multiple identical items; increased shipping fees aren't attaching

Anyone else having this issue ? Someone bought 2 heavy identical items and only one shipping fee attached.Distance is from coast to coast; so, the postage is killer at the least expensive rate. Any ideas?

Pay eBay fees if the item was never sold.

Do I need to Pay eBay fees for a transaction that never happened? I was selling a coffee table on eBay and I never truly understood the bid concept but the issue is, I sold the coffee table elsewhere and I and the buyer both agreed to cancel the orde...

Package now at facility for pickup and redelivery

One of my packages I sent to a buyer received a delivery exemption: animal interference. Now it is at the facility for pickup and redelivery. I messaged my buyer 5 days ago to contact the local USPS but I don't see any movement in terms of the mail o...

What is with this new shipping system? Can I opt out? Why do they have to make selling so difficult?

As a seller it always seems eBay screws things up when they make a change. The FedEx label cost on the site has suddenly gone up considerably. On top of that if I do choose to go with UPS I can't pay for additional insurance! I am so tired of being a...

Excluded shipping locations still making offers

I used to ship to many countries internationallybut, since covid, I excluded them all as USPS has slowed to a crawl(site preferences/shipping locations, all are checked & checked 'apply to current listings')yet, i am getting offers from chinawhat giv...

Entered USPS tracking info on returned item in resolution center, but wrong information is shown

I entered the tracking number and USPS as the carrier for my return, but when I look at the case details the carrier is not shown and the status shows "delivered" even though the package won't arrive until the 15th. This was using ebay's label, and t...

Premature Refund

Hello. A customer purchased a camera and messaged me the other day that she would like to return it because it wasn't working properly. I mistakenly refunded her purchase and she hasn't sent the camera back. It's only been a few days. She now may wan...