Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Cancel a return

My buyer opened a return and now says they don’t want to return the item. They told me to cancel the return. How do I do that?

generate a return label for out of country buyer

Please point me in the right direction. I have started a return for an out of country buyer, but a label was not generated. Do I go to Paypal, USPS or where? Thanks,Shannon

USPS sent package to wrong state, buyer requesting refund

I sent out a Google Home Mini on July 28 (provide this item information for context, as that it was a rather large package that wouldn't slip in between the cracks as easily as a letter or something). This item was sent out through my local post offi...

Resolved! Additional shipping option not showing up in listing

When listing an item for sale I offered Parcel Post shipping (based on location)and offered Priority Mail as an optional shipping service.The listing only shows the first shipping option.How do I fix that? Tnx.

No Return paid label to buyer after 30 days because slow shipping and money was refunded

Just got off instant messaging with EBay. Had a very late shipment. At 30 days the buyer opened a case for the payment. I refunded the money August 5. The item was delivered around the 15th of August. Buyer just confirmed delivery yesterday. The buye...

Help with random price jump in shipping very strange

Today I sold a typical item thats 19x12x9 and 12lbs and fed ex fround wants $85 to ship?Normally this size would be $20ish or less infact I just sold a larger item for less,The only conclusion is the desitination but still it doesnt make any sense be...

ebay's calculator only charging buyers the online rate?

I have (had) my preferences set up to charge retail prices for calculated shipping but I went to do a label this morning and saw that ebay had only charged my buyer the online rate (including my TRS discount!!) Has anyone else noticed this?

How Do I Keep My Defect Rate Down?

Currently, i get a problem of transaction defect rate is up to 2% because some of my unlucky cases . So i've read many blog writting about this issue, but i really afraid of discredit me to ebay and my customers. I literally want to improve this term...

High dollar Pkg Missing. Buyer filed claim w/ Ebay & USPS Insurance

I have a high dollar package I mailed out on 8/5 from VA and it was in FL the next day. Then on the 10th tracking updated it "arriving late but on its way" and that's what is still showing. I paid $55 to ship medium flat rate with insurance. I have b...

eBay Shipping Policy a Disgrace

I shall share the email that I sent eBay customer service department, which sets out my grievances and disgust at the state of eBay’s service delivery... In short, eBay is not what it used to be. Items are held up at the Global Shipping Center for an...

Question about international shipping

I didn't realize that international shipping is automatically selected when making a listing and I didn't look. I listed a media mail item where I paid shipping. So I purchased the label for $2.80 (which is fine) but my question is will there be any ...

I don't have the option to exclude the united states

I don't have the option to exclude the united states in my shipping business policy I have been going in circles for a month trying to figure things on how to sell on eBay and I can't get anything right

Resolved! I entered the wrong address and the package has been shipped already

So I neglected to check which address my package would be sent to. UPS says I have to contact the shipper. I've attempted to contact the seller, Best Buy, twice, and they haven't replied either time. I tried calling Best Buy, and they told me to call...

AUG 25, 2020 Ebay Shipping Labels printing twice with different tracking numbers

I was doing labels yesterday afternoon, Aug 25, 2020 and noticed that 2 labels per order were being printed with each a different tracking number for the same person. Yet this person only purchased one item, not multiples. Also, I had to go and VOID ...

FedEx Ground not available as a shipping option due to site bug as of 8-21-20

I noticed today that FedEx Ground isn't showing up as a shipping option. CS admitted it was a known issue as of today meaning it is serious enough to get eBay's attention. As per eBay's usual excuses they are "doing their best" and have no idea when ...