Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Need to bill buyer for item after refund given.

I sold an item and shipped it the next day. The item appeared to be lost in the mail as the tracking showed in transit after two weeks and submission of lost item to USPS. The buyer was very patient. We both agreed it was lost and I sent a refund. Th...

DOES NOT SHIP TO ALASKA/HAWAII

I just went on a little shopping spree. I think I put 10 orders Ebay, 2 orders on Wish and 1 order on Harbor Freight and 2 to the "other guy". I had a list of specific items and just started at the top, Buy it now and free shipping, my two must have ...

Quick question?

Hello everyone. I have a Item I shipped to a customer 3 weeks ago. The item arrived oct 24th and the USPS says the item is oversized and tried to deleiver twice. The customer has not responded to any emails. The problem I have is that I offer free sh...

"Your eBay label is ready" emails

I just started receiving these again, despite having them already turned off in my communication preferences. What an unbelievably stupid "feature". This seems to be a new thing that businesses are doing more and more in recent years- sending users a...

Shipping Return

I voided a label. When and How will I get a return to my account? I am using managed payments.

I have no pending return or any confirmation that a return is taking place. Am simply confused.

long story short (this is mostly about clearing up my own confusion regarding eBay than an issue with the seller) I received a broken item, along with missing parts and generally not as described. opened a return, seller offered me a partial refund, ...

Sensitive subject: Final Value Fee on Shipping

From a sellers point of view, I understand the bad feelings & unfairness of the "Final Value Fee on Shipping". When the final shipping price tag ends up lower than the original estimate, ebay does not make a fee adjustment nor do they offer any avenu...

How many people actually return their items? (if they're not happy with something)

I've never done a return on eBay. I only get a sale maybe once a month. I wasn't selling at all for like a year after going through a bad situation with a buyer. I was going along good though for awhile until a couple of days ago, I get a buyer compl...

what is the relationship between ebay and Ebay Global Shipping Program aka Pittney & Bowes?

What is the relationship between ebay and Ebay Global Shipping Program aka Pittney & Bowes? Charging double taxes and VAT for what service ?

Shipping to Canada extra fee

Hi All, So I sold my first item to Canada and the buyer paid shipping for the Ebay International Shipping program calculated based on their location. The book made it to the distribution hub and then Canada and everything went through fine as it's su...

NON DELIVERY

Hi I wonder whether anybody can advise on the following, I purchased on ebay a fairly expensive item and after waiting a considerable period contacted the seller who informed me the item had been delivered and provided the tracking reference. I conta...

Order number 20-05739-58150 15kg Deli Nature Nr 47

Order placed onWednesday, Sep 16, 2020and as of today the item not yet deliverd to me, who can help and support?

Resolved! Refund

Hi, I purchased a Nike training top on Friday 8/5/20 and the item arrived on the 12/5/20. Upon inspection the top didn't look authentic with loose threads and no labels, so I requested a return. The return was accepted and I printed off the return la...

FEDEX is Poor in delivery services - EBay should upgrade to UPS or USPS

I am advising EBay to either boycott or change its shipping company to UPS or USPS. The reason is due to lack of seriousness from FEDEX shipping services. Ever since I have been making purchases and FEDEX happens to be the shipping company making the...

Excessive HIGH shipping charge

$650 shipping charge$35 MacBook ProSeriously, I know why the seller is doing this, but still a cheesy tactic. Personally, I think you should be able to set you shipping and handling charges however you feel, but $650????? Only if it's a small block V...