Shipping

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Seller Protections are in place for sellers impacted by extreme winter weather

A historic winter storm and extreme cold are impacting large areas of the South and Northeast. Severe weather and its aftereffects across much of the United States may cause shipping and delivery delays. Your safety, and the safety of those close to ...

Managed payments refunds and authorizing.bank withdrawal

Hello, I was hoping someone could help me with refunds on managed payments. I understand a hold is placed on the money when a returned is started and that hold is released after I refund the buyer. The money on hold is released a few days later and t...

FedEx tracking incorrect?

I have now had 2 buyers tell me their FedEx package shows it was delivered but claim they don't have it. I dropped off maybe 5 packages for FedEx and 3 have scanned and show some travel, but these 2 don't even show they were scanned and accepted ... ...

You say you shipped the item

So you printed a label, but that doesn't mean you really shipped the item. Too many sellers say they shipped the item, but they really didn't. Printing a label should never be a reason to tell a buyer your item has shipped. Take the item to the USPS ...

FEDEX FRAUD WITH OVERCHARGING BILLS TO SELLERS ON EBAY.

PLEASE if you are using Fedex to ship your items CHECK THE INVOICES Frequently I used a prepay EBAY RATE labels from Ebay. I stoped now because they are OVERCHARGING US.When I was checking my invoices on Ebay, I discovered a substantial difference in...

seller breaks item wants return

Recently sold items. They were sold in good condition and received in good condition. Buyer installed both item and broke one. He wanted a return on it since it broke. I told him you broke it, not my problem. Buyer opened a case using the excuse item...

HELP - ANY SUGGESTIONS WHAT I CAN DO

I purchased the Autoclave below from the company. I received the item on September 14, 2020. I used the autoclave 3 times and it stopped working. I contacted the seller beginning on November 9, 2020 which was within the 60 day money back guarantee. F...

2020 Holiday Carrier Shipping Deadlines Announcement

I suggest allowing an additional 2 weeks for all the dates listed on the Announcement today ...2-3 Day Priority mail is taking 7-10 days and that was before the Holiday rush (last 2 weeks) ... I doubt it will improve. Just my 2 cents, this is NOT a s...

As a seller, would I be liable to pay buyers import duties?

I shipped the product withing 2 days after the sale through UPS. 2 days later Buyer messaged me, he wants to return the shipment and ask for refund because their government may charge him import tax (His estimated value is 150 Euros). But shipment is...

Nice surprise - partial REFUND on shipping cost

Something positive today - got a whooping $1.24 refund on a shipping label because apparently I printed label for 1 lb while it was only 12 oz (it actually was 12 oz). Got an email from eBay, and I see it in PayPal as a credit, but it`s not available...

Item does not work only after 3 uses

I bought a monster truck for my son for £50. Its designed for outside all terrain use but we only used it once outdoors and couple of times indoors. Now the car stopped working. We emailed the seller but no response. Ebay got involved, but they only ...

Resolved! How does eBay's Buyer Protection works ?

Hi, I bought an item on ebay which is still in pre-order. The seller send me a proof of receipt, which I received this weekend. Now, even though I still didn't received the item I ordered (because it is not yet released), in my history, it is written...

Resolved! Baby clothes

I m very new in this market n I couldn’t figure out what will be best way. I am selling baby clothes n it’s under 80 g weight. Can I do shipment as a letter or what will be best n chipset way to do shipment in Australia. Thanks

shipping Padded envelopes

How do you ship a 10.5” x 16” padded envelope on eBay non-priority. I don’t see an option for this. Also, how to I ship a padded envelope that is 8.5” x 12”? Thanks

Resolved! Shipping address is Pitneys & bowes istead of mine

Bought an Item, The seller did not send package to my address,instead says at the end of the auction Ebay gave him as info ( MY name-1850 airport exchange Bld# 200 Erlanger KY, 41025) the Global shipping center, not mine in Canada.Now package has arr...

USPS Shows Item Delivered... Customer Says Didn't Get It?

HiWhat are the proper procedures when a customer claims not to have received an item but USPS portal shows it delivered?Who is responsible?What are the proper steps and by whom?Thnx