Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Received a return broken in pieces How do you handle this?

Received a lamp back today it's a 3 piece lamp and the main piece the shade was broken in many pieces. So do I tell the buyer to file a claim with USPS to get her money back or do I file a claim. How do I handle the refund the package looks undamaged...

UPS denied a claim for a package they destroyed BUT....

UPS just denied a claim for a package they destroyed because according to them, it did not meet their packaging specifications. The thing that doesnt make any sense is UPS also delivered that exact same box to me without any damage. My point is that ...

Package Arrived Late, USPS Did Not Scan/Send Package, No Seller Protection

As a seller, I sent an item within 24 hours of purchase via USPS first class mail. The post office did not scan and send it until 25 days later. The buyer opened and Item Not Received case and ebay ruled in their favor. My solution for the case was t...

Cannot connect with Customer Service

Can anyone help me to find the correct link to connect with customer service live chat?coz, when I select "Chat with US" option it ends immediately saying "Chat ended"Please help.Thanks in advance

Fedex package pickup during a delivery

I handed a package to a Fedex driver after I received a package from him. He asked if " I had called it in" said they are not allowed to pick up packages. I said I had called it it and was told to just give it to the driver. As Fedex has thousands of...

seller giving runaround on refund for returned item

I bought a 20+ year old collectible item about 2 weeks ago. It arrived with severe UV discoloration that was not stated in the listing and not particularly visible in the poor quality photo. The plastic has also become quite brittle from age and UV e...

Question about a package that was "lost" through USPS

It was supposed to have been delivered a week ago and its still showing in transit. I was recently contacted by the buyer, what do I do? Thanks

Return Case is Closed: seller wants item back

Seller shipped me the wrong item. I opened a return case and quickly got my money back. I never saw a shipping label to ship it back with. I kept looking and never found one. I communicated with the seller and they didn’t know what to do either. And ...

Buyer says item is fake and wants a return

So I have recently sold a supreme shirt to somebody, and now they are requesting a refund because they think its fake. I know for a fact that my item is authentic because I bought it directly from the original retailer, Supreme. I have asked why he t...

Resolved! Returning an item that I already got a refund for.

Hi Community, I had an unfortunate shipping debacle with an item I purchased recently. I got a refund through eBay when I was convinced that my item was not going to arrive, as it was a week overdue and there had not been any activity on the tracking...

I have a seller refusing to provide a return shipping label as promised

Ebay determined I should have free shipping. The seller won't provide a return shipping label and refuses to communicate with me. I can't get any help from Ebay until I ship the item back. HELP!! The cost of return shipping is almost as much as the i...

Need to bill buyer for item after refund given.

I sold an item and shipped it the next day. The item appeared to be lost in the mail as the tracking showed in transit after two weeks and submission of lost item to USPS. The buyer was very patient. We both agreed it was lost and I sent a refund. Th...

DOES NOT SHIP TO ALASKA/HAWAII

I just went on a little shopping spree. I think I put 10 orders Ebay, 2 orders on Wish and 1 order on Harbor Freight and 2 to the "other guy". I had a list of specific items and just started at the top, Buy it now and free shipping, my two must have ...

Quick question?

Hello everyone. I have a Item I shipped to a customer 3 weeks ago. The item arrived oct 24th and the USPS says the item is oversized and tried to deleiver twice. The customer has not responded to any emails. The problem I have is that I offer free sh...

"Your eBay label is ready" emails

I just started receiving these again, despite having them already turned off in my communication preferences. What an unbelievably stupid "feature". This seems to be a new thing that businesses are doing more and more in recent years- sending users a...