Shipping

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Question about Returns - what is the total amount refunded?

Hi Sally,You've issued a $11.99 refund for Womens Button Front Full Skirt - NWOT. Just curious. The 11.99 is the full amount buyer paid. I authorized a return. Does the buyer also get a refund on the shipping back to me? How do I refund her that mone...

Priority Express Shipping Questions

Do you have to use a Priority Express box if you print out an eBay label? Do you also require a signature with delivery because when I go to print the label, the box for signature required is selected automatically. Does this service guarantee one da...

Warning! Global buyer trying to force a partial refund before physically receiving the item

Hello Sellers, 18+ years as an eBay seller with 100% positive feedback. Sold pocket watch case to buyer in the country of Georgia, they used a freight forwarding service from Delaware. Shipped the case, delivered on June 26, 2020. Today, July 4, 2020...

USPS widespread delays and Item Not Received cases!

It seems based on the recent announcement, eBay is protecting sellers from lates. Problem is, many of these "lates" are now turning in to "Item not received" as USPS issues are continuing!Today alone we've had to file 8 requests to USPS for items not...

Damaged purchase

I bought a spoon I really wanted. I received it and the box was damaged and so was the spoon. The seller and I have emailed but neither of us know what to do.

Item damaged in shipping

"Hi, just checked this package today and im seeing it's terribly broken and banged up, the box was too tight and the Xbox one and the controller got damaged, the Xbox turns on but it's in that condition and the controller has one stick that drifts a ...

Late shipment due to storm in iowa

There was a storm in Iowa, which did not affect us, except it knocked out her internet 8/11/20 due to a main area being hit in Cedar Rapids, Iowa. Up to this point, I had a 100% on my shipping. I was unable to ship out my items on Tuesday, due to no ...

HELLO ! UNDER PRESENT RETURN POLICY BUYER TAKES NO CHANCES, IF HE OVER BIDS AND WINS, JUST RETURN I

JUST SAYING, WHY HAVE A AUCTION THAT TO GET THE MOST FOR YOUR ITEM, WHEN BUYER CAN OVER BID AND WIN, THEN JUST RETURN THE ITEM AND STING THE SELLER. MAKES NO SENSE !

Ebay Mobile App stopped creating shipping labels

3 days ago now, the mobile app stopped creating shipping labels. It gets to the point where I agree to purchase the label, I click OK, and then the wheel spins a little, and up pops, "We're sorry. There was an error." Endless loop (again with this ap...

USPS holding buyer's package at PO - what would you do?

A buyer bought something on 8/1 (Saturday). I printed the label the same day, straight out of Ebay's label program, and shipped it on 8/3 (Monday). On 8/11, I got a one-liner, "we are waiting, it was for the 7th!" I checked tracking and found it has ...

Ebay changing my shipping amount

I revised the invoice for combined shipping on 2 items with the correct amount for shipping. When the buyer paid the invoice, I noticed that the amount was incorrect. I checked the invoice again and the shipping amount had been changed to FREE. So I ...

USPS Delays....thanks eBay....

Greetings, Thank you eBay for your official response today addressing many of my concerns related to shipping defects as well as other USPS issues. Good job. Hope the follow through is what is stated. Regards

USPS delivery times

Curious if domestic USPS deliveries are taking longer to get to their destination.

To refund or to wait

Hello all, So here is my situation; on 5/10 I against my better judgment purchased from an eBay seller in China, I try not to purchase outside of the USA. To my surprise, I received my purchase quickly and it was better than I expected so I contacted...

I returned an item but no refund

I received a shipment (29. July 2020.) and I thought in the package is a diving watch that I bought (208€ ie. 223$..payment via Paypal) from at auction. The shipment was strangely light - my watch should be havy. When I opened the package inside it w...