Shipping

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Need your advice with a new Buyer on eBay

Hello everyone, need an advice. I sold a brand new phone for Tmo network (mentioned in the title and description), the buyer wants to return it because he could not unlock it. I explained to him that Tmo policy is 40 days of use and then you can requ...

When printing shipping label, USPS is always more expensive than when item was listed!

Has anyone else noticed that when you list items USPS prices are are less than when you go and print out the shipping label? My buyers end up paying less for shipping than I have to pay for the shipping label. I have gone back and made sure everythin...

What happened to being able to contact Ebay help ?

Received 4 pack of ink cartridges that do not work in the advertised printer. Opened the three color ones and installed and got an error message they could not be used. So wanted to call Ebay (like I have for the past 22 years) to see how to handle a...

Shippings getting delayed due to the Coronavirus outbreak, ends up in buyers getting refunds

I have sent many items even in the Covid-19 situation. Most of them normally get delayed a bit, but get to the buyer at some point. However, this is not the case for items I have sent on the USA, as 6 items that I have sent there, have not reached th...

seller removed

my seller was removed from ebay + i therefor cant contact him to ask him to accept returns for a faulty object. what can i do about this?

XXXXX SELLER SENT WRONG ITEM NOW EBAY WANTS ME TO PAY $10 TO SHIP IT BACK HOW DOES ONE CONTACT CUSTO

SELLER SENT WRONG ITEM NOW EBAY WANTS ME TO PAY $10 TO SHIP IT BACK HOW DOES ONE CONTACT CUSTOMER SERVICE ??????????????????????????????????????????

Resolved! Return Item Missing in Transit to Seller

I bought a iPad leather smart cover last month from a seller and after 10 days, the seller finally shipped it. When it got here, the item did not match the description as it was just the silicone smart cover not the leather one. It didn't match the U...

Get a USPS number from speedpak number

My package has been out for delivery since yesterday morning. Contacting my local post office for info yielded no result as they need a USPS number to determine the location of the package. Is there a way to find the USPS number from the speedpak num...

Return Shipping Question

Purchased a laptop and it was damaged in shipping. It was shipped USPS Priority Mail. When I file a claim will this get returned to the seller Priority Mail or will it go some other class of mail. It is too heavy needless to say for First Class Mail....

Resolved! Buyer requested a return but opted to keep. Item still flagged as "Returned"

Dear Community, Buyer requested a return, but opted to keep the item. The item is still flagged as "Returned". Is that accurate for eBay? (Then, the buyer gave negative feedback on the sale, after I instantly approved the return and provided a pre-pa...

Issuing a Return with Managed Payments

I apologize if this has been asked 100 times as I know eBay is chaos right now. I have 3 returns to process, 1 of which I do not want to issue a full refund due to the condition it came back in. When I tried to issue the refunds, I kept getting error...

buyer returned item damaged

Within minutes of delivery, buyer opened a case to return an item, saying there was something wrong with it. There was nothing wrong with the item when I shipped it! I sent the label via ebay, and the buyer immediately shipped it back. Received it to...

Ebay's mishandling of refund request

I ordered a computer processor cooler from the seller when they stated it would fit my application. After receiving this Coolmoon CPU Cooler, I attempted to install it and it would not fit whatsoever. After contacting the seller I was badgered by thi...

eBay Chat Help

See agents are time limited. If a response takes awhile to type, you can get a session terminated quite quickly. I guess their system does not show them you are typing. Fix needed.

"I can't be bothered to return it"

So says a buyer who recently purchased 2 sets of kitchen towels. Left me a negative for one and a neutral for the other. Buyer has a history of doing this to other sellers when I looked at her feedback left for sellers and the follow up messages left...