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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Should I decline this return request?

Buyer received item Aug 1 and has had it all this time. Today I receive a return request, saying "Ordered By Mistake"., which they could have said that day or sometime that week at least. I do not offer returns unless I messed up or sent the wrong th...

Auto-label for returns- NO insurance for expensive items??

So with ebay announcing automated labels for returns and a NO OPT OUT policy (for all of their now limited options outside of "no returns"), is there ANY way to require insurance on return labels? It makes no sense - even Amazon (ebay's idol) allows ...

USPS Holiday Rate Increase Info

Greetings All:The USPS has announced a Holiday rate increase to help them cover recent increased costs for Oct. 18th - Dec. 27th. Are Ebay shipping rates going up to reflect the increase? Thanks.

Seller Refused A Refund.

Hi Several days ago I bought a Men’s Under Armour compression shirt size small. Brand new. When the item arrived the shirt is actually a Boys size small because I compared it with my other UA compression shirts and it’s obviously a child’s size. Sell...

Shipping Calculator not working right

My shipping calculator goes on the blink every now and then. Will not let me use 1rst Class with 13 to 15.9 ounces and Media Mail will not work as well. Have contacted eBay on this matter several times with no results. They need to figure this out. F...

Large Item Shipping

Hi I Am Wanting To Ship Larger Items Plant Stands and Chairs U Ship Seems To rather High In Price Any Ideas On The Best Way to Ship Larger Pieces Thanks

Ebay says that the clase is closed in my favor

Ebay says that the ebay case is already closed in my favor and expected a 3-5 day refund, but the case is pending. Ebay said that its pending because its waiting for the supervisor approval because of high value item. What does this mean? Will it cha...

USPS Priority International Missing

Beginning this week the USPS Priority International was missing from option. I ask ebay about it and the person said it was a bug. As of today, its still not fixed and I have had to ship outside ebay. Anyone else having problems?

How do I give a Partial Shipping Refund under the New Ebay Managed Payments

I have always refunded any extra shipping charges to the buyer through Paypal, but buyers don't buy through PP now.....This has Nothing to do with defects and should not be considered a demerit by Ebay.Can anyone answer this?

USPS Holiday Rate Hike

Got this today...Thought you all might want to know.... USPS has announced a temporary rate increase that will raise the price of all domestic shipping services during the upcoming holiday season.USPS is raising rates to help them cover increased cos...

In return request buyer states item is damaged but can't send pictures, any advice? +

They said they are unable to take photos on their old phone. They asked that I believe them. Well I may believe them but my USPS insurance claim probably won't. I asked if they might have any friends or relatives who can assist them with the photos f...

USPS Short Paid Fee Details

How can I found out more detail about USPS Short Paid Fee charges? I'm finding it difficult to correct my mistakes without specific direction. Also, How is it possible to be $6+ under when you're paying a flat rate shipping?! I'm interested in an ave...

Resolved! Global shipping delays

one month and half since purchase. When the ebays global shipping has become so unreliable? I will leave negative to the seller just for using such pardon me but: **bleep**ty service.

Package going Around the World in 80 Days; What are pandemic non-delivered item rules?

I have a customer in Portugal who purchased an item costing just under $200 on July 21, 2020. I got the item packaged and picked up with the outgoing mail the same morning. It arrived in Chicago on July 24, and departed Chicago on August 4. That was ...

Continued USPS Problems Your Package is being held at your request-No Not True

Today I read that if the postal carrier cannot deliver the mail that day the tracking is showing people that their package is being held at their request. People have gone out in the Pandemic to pick up their stuff which they DID NOT request to be he...