Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Cost adjustment

Hi Everyone, I received a message from ebay that U.S.P.S. has filed a cost adjustment on one of my eBay labels. U.S.P.S. says that the package was just under 15oz. when it was actually under 4oz. & verified at the P.O.(A few fishing rod tips bubble-w...

Underpaid shipping charges from UPS and Ebay

A few weeks ago I started receiving "underpaid" billing invoices from Ebay on my shipments. Never got these before and no explanation came with the amounts shown on my "account". Called Ebay and they said call UPS. Called UPS and waiting and got noth...

default shipping option!

soooooo frustrating!!!!this annoying new ebay shipping procedure is awful!!! i have several items relisted and every time i select relist the simple shipping auto selects!! this is not what i want, i use one particular shipping method for all my list...

USPS Reminder to Schedule Redelivery of your item

The tracking of an item I shipped has the status of "Delivery Attempt: Reminder to Schedule Redelivery of your item" Apparently, a delivery was attempted but unsuccessful and now has the status of above. They will do another attempt today and if unsu...

Resolved! change shipping times

How do I change shipping times on orders?

Email or Phone number to Contact for Being charged Overages for Packages

This should be simple but I know its not, eBay loves to hide behind their wall of secrecy but I need to speak with someone as I got charged overages on a package that weight a couple of llbs $18 over and that is unacceptable. Yes I searched all over ...

Jumping Through hoops to ship to Mexico.

I just read the new notice about all the changes involved in shipping to Mexico....and simply am not adding more to the work load...and sales to Mexico is fractional...so Bye Bye.

Display Lower Shipping Cost To Customer

Ebay is going to make visible to the customer the discounted price I pay for shipping by buying my labels from eBay on May 17. I can ask them not to. Should I?

How to resolve mistake when printing labels

Hi, Customer purchased 4 items. He wants them combined into one package. I mistakenly chose to "combine" when printing the label as I thought it would combine them into one label/package....but I got four labels. Is there any way to correct this with...

Resolved! Shipping charges

I recently sold an item and charged the buyer for $7.99 with USPS Ground Advantage. Upon checking it later on I found that I was charged $30.87 for the shipping label. I live in NY and shipped the item to California, it weighed less than 2 pounds. I ...

HOW TO CHANGE SHIP FROM ADDRESS

I was trying to figure out how to change ship from address as a seller and I saw that people were having issues. This worked for me! When on the Home Page: 1) hover over you name in the top left corner2) go to "account settings"3) under "personal inf...

return shipping

I need some input on policy please. I sold a vintage lighter, in it's original box. I noted in the description that it has no fluid in it and doesn't spark. The item as listed "as is". A buyer contacted me and asked if it holds fluid. I told him sinc...

USPS tracking # discrepancy/buyer never received item/need advice please

Hi ebayers,I hardly ever reach out to the community, but I have a "first" here that is stumping me. Here's the flow of events:-Sent item to buyer (small package/USPS Ground Adv). Printed label, dropped off at PO, just like I do every day.-Buyer msgs ...

Items listed under £10

EBay says that items under £10 do not have to go through simple delivery option but there is no way to opt out when listing item at say £5. It is llisted in there rules for using Simple Delivery that you can opt out

Is Global shipping program broken?

Ive just setup a mail forwarding company to handle all my ebay purchases as the global shipping program has gotten out of control. 7 days to go from parcel drop off to 1st scan almost another week to get moving through warehouse. Then several days to...