Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Bought item. Never got tracking number, and found out that the listing was removed.

Hello, I'm a new buyer, and I recently spent 160$ to purchase an item off of eBay. Essentially what happened was this: I bought the item, and paid eBay. When I checked my bank account, I saw that the funds had already been removed from my account. Ho...

Marked Down for Delivery Times Out of Our Control

Hi There,Hope you are well.Just wondering how everyone else feels about this situation?I have never had an issue with eBay and the Customer Service I have received has always been excellent.However, I would like to put in a formal complaint on how eB...

Penalised for late delivery?

Hi There,Hope you are well.Just wondering how everyone else feels about this situation.I have never had an issue with eBay and the Customer Service I have received has always been excellent.However, I would like to put in a formal complaint on how eB...

Possible Damage by Courier to Item

Hello everyone. I sell used vintage sewing machines, among other things. When I list a machine, I also create a video on our YT channel showing how to thread the machine and that the machine is functioning properly. I provide a link to said video ins...

False claim to get refund

Buyer initially stated that the item was not in good condition but then messages me and stated that It was for another necklace ( not the one she purchased from me ) but say it doesn’t fit her but the length was stated in the description area. Bottom...

global changes my shipping to free

My listing charges flat rate fee, but some times when I accept a best offer through global shipping program it changes it to free. Not even sure if my sold item will be shipped to Kentucky or if I have to ship it to the buyers country. Doesn't happen...

Resolved! Scammer pretending to be me

So I will try explain everything, I bought this item on 23rd of October seller marked it as shipped with wrong tracking number it has been delivered 22nd of October somewhere else. So I haven't got my items. I want refund. Moreover seller is a scamme...

Resolved! Ebay ask for additional information but I have no means to add some to the return case?

How can I provide more information? eBay Customer Support has placed the case on hold until Oct. 19 to allow time to provide additional documentation.If your issue is resolved, you can close this case without waiting for a response from Customer Supp...

Resolved! Can someone explain this foreign shipping problem to me?

Hi there, I have a question. I sold some glasses from US to UK and they arrived just fine but I get this negative feedback: "Price v high, then paid Parcelforce VAT/cleqrqnce £27 - not mentioned by vendor". What is the problem here and what did I do ...

obtaining shipping rates

Ok, not long ago , when I sold a something international, BEFORE I was paid, I could click print shipping label and I was given the shipping options INCLUDING ebay standard shipping. Then I could send an invoice with the best shipping price to my buy...

I have bought a $461 worth of computer part. The seller did not ship nor answered my messages.

Okay, so I won the bid for the graphics card I wanted, and placed an order last Tuesday. Now as Friday, this seller still did not ship my item. The estimated delivery time is the November 9th. I even messaged the seller, but haven't answered my messa...

Resolved! Shipping Rates Gone Wrong !

Just needed to know why do my buyers get a crazy large quotes on shipping ??? I always put in the correct weight and size of box. Thanks for any help. Bunny

Problem today 11/6 - Can't print shipping labels.

Is ebay having a problem with shipping label printing this morning? Every time I hit purchase and print, I'm getting a red message from ebay "Something went wrong and we were not able to generate the label". Anyone know what's going on? Tried multipl...

Order confusion

I ordered 3 items total in one checkout from a seller, 2 of 1 item, 1 of the other. On the order details page it shows “Delivery package 1 of 2” and “Delivery package 2 of 2”. Does this mean it was split into two separate boxes? They both have the sa...