Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Insuring a package

I'm shipping a $600 fragile item. I packed carefully, but want peace of mind. Buyer chose FedEx Smartpost which covers up to only $100. Do you recommend Easypost insurance?

Have never been able to buy or print a single label with the NEW EBAY PAYMENTS SYSTEM - WON'T WORK

I unfortunately switched from PayPal to eBay new Payment System and have not been able to print a single label for days going on weeks... Does not allow me to purchase or print shipping labels for item I have sold through eBay..System has bugs and th...

Resolved! Buyer requests item be sent to a different address.

A buyer sent me a message saying the address on their account is old, and they want the item sent to a new address. Both eBay and Paypal show the buyer's old address. This buyer's account was created in 2017, and has a 1 rating. I have not purchased ...

User avatar by Adventurer
  • 400 Views
  • 11 replies
  • 0 helpful

Buyer return time limit

Awhile back eBay increased the time a buyer had to return an item once a return request was accepted from 5 business days to I believe 30 +? Now that the 'reason' for that increase has diminished as well as USPS's diminished ability to deliver those ...

User avatar by Thrill-Seeker
  • 237 Views
  • 4 replies
  • 0 helpful

Resolved! Can I wait 21 days to ship?

I sold an item a couple weeks ago. I have been waiting for eBay to release the hold on funds since they no longer release funds for shipping.I don't want to pay out of pocket for shipping and would rather wait. If I wait another week (21 days), will ...

Help item not received

I ordered an item in September 1 and still haven't received the item yet or any tracking number or notification that the status of the item has changed. The item was supposed to be delivered on September 17. I've tried messaging the seller multiple t...

Tracking email updates for the buyer.

When buyers start to ask or complain about the shipping speed or delays, after I reply to them I used to always sign the buyer up (and myself too) for the tracking email updates thru USPS. How do we do that now that ebay doesn’t show us the buyer’s t...

Fed Ex Returns

I am so confused! So if a package is sent through Fed Ex, was supposed to be shipped through USPS, and is lost, what do I do? Who refunds the money for the item? Does Fed Ex pay me for losing it, PLUS I cancel the sale and get my money back for the e...

International Selling

Hi, I have been shipping ebay for 25 years International selling has been no problem. Today I am not shipping to Tenn. but directly to New Zealand. No option. I tried calling ebay but their system has changed and no one is calling me back. Can anyone...

User avatar by Not applicable
  • 160 Views
  • 2 replies
  • 0 helpful
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