Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Ebay's Global Shipping, with no returns accepted, being forced to make return.

Hopefully someone can help with this issue. I sold a pair of earrings on Aug 9th with no returns accepted with international shipping (GSC), and they were confirmed delivered on Sep 2nd to a buyer in Israel. This morning I was notified by Ebay that I...

Insuring a package

I'm shipping a $600 fragile item. I packed carefully, but want peace of mind. Buyer chose FedEx Smartpost which covers up to only $100. Do you recommend Easypost insurance?

Have never been able to buy or print a single label with the NEW EBAY PAYMENTS SYSTEM - WON'T WORK

I unfortunately switched from PayPal to eBay new Payment System and have not been able to print a single label for days going on weeks... Does not allow me to purchase or print shipping labels for item I have sold through eBay..System has bugs and th...

Resolved! Buyer requests item be sent to a different address.

A buyer sent me a message saying the address on their account is old, and they want the item sent to a new address. Both eBay and Paypal show the buyer's old address. This buyer's account was created in 2017, and has a 1 rating. I have not purchased ...

Buyer return time limit

Awhile back eBay increased the time a buyer had to return an item once a return request was accepted from 5 business days to I believe 30 +? Now that the 'reason' for that increase has diminished as well as USPS's diminished ability to deliver those ...

Resolved! Can I wait 21 days to ship?

I sold an item a couple weeks ago. I have been waiting for eBay to release the hold on funds since they no longer release funds for shipping.I don't want to pay out of pocket for shipping and would rather wait. If I wait another week (21 days), will ...

Buyer changed his mind on the events concerning his return.

Good morning.I recently sold A Vintage Kouros gift set to a buyer. I sent the item recorded delivery and thought no more about it. A few days later the buyer contacted me to say he had received an empty box, sending pictures of the box that had A rip...

Help item not received

I ordered an item in September 1 and still haven't received the item yet or any tracking number or notification that the status of the item has changed. The item was supposed to be delivered on September 17. I've tried messaging the seller multiple t...

Seller Wants refund on As-Is, no refund no return sale

Hi, I have a buyer that bought 2 SD cards full of games for his video game systems. They were sold As-Is, no returns, no refunds because they can easily be copied, kept for free, and returned for a full refund. I kept the buyer aware of the situation...

Seller wants refund on iPhone after taking it apart, what should I do?

So basically I sold an iPhone 11 stuck in DFU mode, I bought it for cheap and wanted to get rid of it. I sold it for parts or not working as is. Three weeks later the buyer contacted me and said he wanted to file a complaint against me and return the...

shipping label printout messed up

shipping label printing alignment is not correct. anybody else having a problem?

Tracking email updates for the buyer.

When buyers start to ask or complain about the shipping speed or delays, after I reply to them I used to always sign the buyer up (and myself too) for the tracking email updates thru USPS. How do we do that now that ebay doesn’t show us the buyer’s t...

Who hates the new shipping format in Manged Payments?? Country not listed!!

I ship first class mail to a few regular buyers in Canada, France and Germany. With the new managed payments shipping/label format that I just noticed in the last week or 2, there is no country listed in the address! Fortunately for me I already know...

Fed Ex Returns

I am so confused! So if a package is sent through Fed Ex, was supposed to be shipped through USPS, and is lost, what do I do? Who refunds the money for the item? Does Fed Ex pay me for losing it, PLUS I cancel the sale and get my money back for the e...

International Selling

Hi, I have been shipping ebay for 25 years International selling has been no problem. Today I am not shipping to Tenn. but directly to New Zealand. No option. I tried calling ebay but their system has changed and no one is calling me back. Can anyone...