Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Help

Hello ebay community. I have been with you for 7 years now and I have never complained to you, but now I have no other choice, I'm sorry. The point is I was very deceived. I ordered a jacket, it said real fur, but they sent me an ugly jacket with fau...

Buyer submitted SNAD claim PRIOR to receiving item

trinton@ebayI understand that eBay cannot resolve all disputes because it’s a “he said she said” most of the time. However, this crosses the line into undeniable fraud. I sold an item. After shipping, the buyer demanded that I pay for an added warran...

partial refunds

i purchased an item last week, and when it arrived, part of it was damaged. I reached out to the seller and we agreed on an amount for a partial refund. So i opened a return case and he offered the partial refund. after i accepted i got an ebay notic...

Resolved! Missing Package

I opened a USPS case yesterday to help find a missing package. The USPS case closed today without an update. Does this mean they gave up and I should assume the package is lost?

Partial refunds without a case being opened

I can't believe there is no way on this site to issue a refund without a case being opened. Sold 4 mugs, one got broken and can not refund 25% without eBay being involved. Just why? Are they that afraid of losing their percentage? Are we as sellers r...

Buyer denies providing incorrect shipping address

Buyer filed INR for a package they apparently gave an incorrect shipping address... but they don’t admit to it. In the initial message, the buyer states they don’t have the package then types out their shipping address (let’s refer to as #A). I check...

Package Ready to pick up

If package says "Available for pickup" what does that mean? I have sent a package and now when i check the status of the shipping, it says available for pickup.

When did Priority Mail become a 6 day transit?

If you click on your own listing you can see an estimated delivery to ship that item back to you, and mine says 6 days. Does that mean someone else on the other side of the country gets an even greater delivery estimate? Talk about a good way to kill...

Selling electric

I need registration for printing shipping labels

How do you ship cheaply?

I am a newer seller to eBay and would really like some advice... I see that some sellers have their items listed for say.. $0.99 and item weighs atleast a few ounces.. and they also offer free shipping. How do they do that? I print my shipping labels...

buyer returned an item but I didn't get any tracking

I have a customer returned his item however I didn't get any tracking information and we receive hundreds packages each day. Ebay only shows delivered.I have a very hard time to located this item now.Any help would be appreciated.

Ebay Price increase on small flat rate USPS box before official starting date

Ebay raised its price of shipping 40 cents on shipping flat rate small box the price hike is to take affect January 26 2020 but Ebay is already charging us the price hike before it's officially started in January 2020 why are they doing this before t...

How long does ebay global shipping take to get to Australia

I am receiving an item from Kansas city Missouri and its getting shipped tomorrow and ebay global shipping program will get it on the 3rd or 4th of november then it will head to me does anybody have a ruff estimated delivery date or an answer for me ...

False return

I sold a antique Harley front fender to a guy. I was asking 1300 and took his offer of 1000. Sent it to him and he claimed it was an aftermarket and it is not. I was forced to take it back. When the box arrived and I opened it, there was a newer rear...

Post Office Increase & Slow Delivery

I have saw posts describing the Oct. USPS increase rates as minor. As of today it has cost me $37.00 already. That is not minor to me & where do I get that lost money back from. The worst part is I am getting numerous complaints that PO is slow deliv...