Shipping

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eBay Tracking Status Updates

Update as of October 27th, 2025The Product team has confirmed that this issue is now resolved. Tracking events for impacted orders have now been backfilled with USPS tracking events. -------------------------------------------------------------------...

Returns and cancellations

How does everyone handle the fact that PayPal fees are still applied to items the buyer cancels or returns? Do you subtract the fees from the refund if the buyer just decided they didn't want the product after all? Do you include this information in ...

eBay Shipping!

Anyone else have a seller use the eBay Shipping? Card has been sitting in Compton since July 23rd according to the tracking. Had another card bought 6 days later from California, received it almost a week ago. eBay Shipping is really starting to frus...

Buyer opened not as described claim

I sold an item that was listed economy shipping and wrapped it in bubble wrap and boxed it up. The buyer received the item damaged, but it has no insurance, which they knew going in because it was listed economy shipping. The buyer has now opened an ...

Cost to Ship products - any other services other than USPS FEDEX and UPS?

Hi, I apologize if this has already been discussed and I am opening a duplicate thread. I looked up briefly and did not find anything that is directly related. I have recently started selling items and quickly noticed that the cost to ship items seem...

On multiple item wins: seller offers combined shipping but then doesn't actually combine

This has now happened to me twice. It's the biggest way sellers are getting away with scamming their customers with no penalty. What they do, is they offer combined shipping in the description of an item, or should a customer ask if they combine the ...

Need help.

A seller was very rude to me after my item was delivered and I want a refund. I requested a refund and they closed it. Is there anything else I can do?

Shipping Option No Longer Automatically The One Buyer Chose (or the only one on Listing)

For all my years of selling, the option on my listing (1st class for free is on all my listings) or that the customer chose if I have say 1st class or Priority for over 13 oz items without free shipping has been the top default option when I go to pr...

MYUSA.com

What is Ebays' business relationship with MYUSA.com shipping service? Has eBay received complaints from customers using this service and is it recommended by eBay?

Return and...

I returned according to the procedure.I can't get a refund.Where should I contact?

Final selling fees for returned items

I was trying to refund the buyer on the exact same day I received the returned item from them, but the refund link on eBay was giving me an Error message: “There was a problem issuing this refund”. Therefore, I contacted customer support who advised ...

FAKE TRACKING NUMBER

I ordered an instant pot off of Ebay on 10--13-20. On 10-16-20 I received an email stating that it had been shipped. Less than 45 minutes later, I received another email that it had been delivered!!! I checked the tracking with UPS and then called th...

A seller accidentally charged me twice for shipping, wants to do partial refund

Seller's shipper didn't put proper postage on the item when mailed, it came "Postage Due" when I had already paid for the shipping at the purchase. Seller said they tried to do a partial refund, but can't. All I've experienced and read about on here ...

No eBay Phone Support for Sellers??

How do i get an ebay rep on the phone?? I've tried many times and need an issue with a seller resolved asap! I may need to try selling on a different platform if they aren't going to be available for their sellers/customers. I've read all their onlin...

07-05857-66416

Hello - I want to cancel the return which the order number is in the subject line thanks

Shipping Not Being Selected When Printing Labels

Problem starting this morning.. Buyer selects First Class. Previously this has always been auto-selected and top of the list - basically one click shipping from this point. But today, Priority Mail has been top of the list - even though the buyer cho...