Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyer has not received item, I do not know how to refund.

Hello, I am a rather new seller to ebay, and the inevitable has happened to me. An item I shipped on ebay got lost by USPS while in transit to the buyer.I luckily have the money to refund the buyer, but the problem is I have looked around and I am un...

Resolved! Change handling time???? When gone from a Saturday through a Wednesday?

I plan to be gone a Saturday through a Wednesday soon. Shall I change my handling time to 3 business days and ship that Wednesday night (provide tracking) and carrier pick up Thursday??? I currently have 1 day but typically ship out same day or next ...

Seller has 30 Day Free Return policy, but says 14 day with restrictive conditions in listing

Hi there,I bought a very expensive item from a seller, primarily because their return policy (as listed in the "Shipping and Returns" section) is "After receiving the item, contact the Seller within 30 Days", "Refund will be given as money back", and...

Fed Ex - Unauthorized Charges

I have been selling and shipping on eBay for 16 years. Two weeks ago I had a large package to ship. After measuring my package exactly and weighing it, I input those measurements in to get my package label. The package turned out to be $63. I printed...

EBAY Items selected First Class are going AUTOMatically to Priorty on label print!

I clearly selected first class standard shipping , when item to print label it jumps to Priority Buyer selected. Been going on for a week. CS is of NON help, are not helping to resolive this issue at all and chat is going on infinite loop with ooks l...

Why am I forced into a return?

New ebay seller here.I recently sold an item marked as "Seller does not accept returns". This morning I received a message from ebay that the buyer has requested a return because the item "Doesn't match description or photos" and "Item had smell to i...

Resolved! Return question

So i had a seller who accepted my return but when does he send the refund exactly? After the item is sent back to his place or he needs to send it first before i ship it back? Not sure

Ebay standard delivery

on 9/22 I was desperately looking for the rates for ebay standard delivery to invoice my buyer for a large package to the UK and when I could find them no where, called ebay and was told that the charges were the same as USPS because of some carrier ...

Buyer intercepted package

Hi everyone the buyer alerted me to an incorrect address after the parcel had been shipped. He then proceeded to have the parcel intercepted at his local post office. I wasn't too concerned until USPS lost the package and has closed the lost item cas...

Refund Bad Address

I don't sell much - but recently sold a pair of sneakers - I received payment with a verified address - after I shipped it buyer informed me she had provided a bad address. I have been working with USPS - they have declared package lost. I have input...

USPS Insurance purchased through eBay NOT COVERED!!!

May 28th I mailed a DJI drone valued at $1400 and purchased my USPS postage through ebay. I added the signature option and paid $17 for $1000 in insurance coverage. The buyer received the drone, it was damaged in shipping. I file a claim with USPS ri...

USPS POSTAGE DUE $75 FROM ALASKA

So this was new one. Recieved a package from Alaska with 5 Lb postage on it. It was 25 Lb. Box. I of course refused. I'm assuming it goes back to the seller but will they have to pay the $75 before they get it back?? Which would mean I will never get...

How does my seller select the best shipping option?

In my listing, I have added 3 different shipping options for my buyer to select from. However, it does not appear that they are seeing this. I have gotten questions about the shipping cost, and when I asked them to look at each of the options I set u...

Cannot contact seller for proper order id

I have an issue when trying to contact a seller with an issue from a specific order. Once the "contact seller" button is clicked for a specific order, it ends up bringing up a different order and/or item as well. Does anyone else struggle with this i...

Resolved! Is issuing a Partial Refund Okay?

I had a minor issue with an item sold (I posted about it earlier). I think it is all worked out and that the buyer will be happy when all arrives. This particular buyer leaves positive feedback to most everyone and seemed to appreciate the communicat...