Shipping

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Seller Protections are in place for sellers impacted by extreme winter weather

A historic winter storm and extreme cold are impacting large areas of the South and Northeast. Severe weather and its aftereffects across much of the United States may cause shipping and delivery delays. Your safety, and the safety of those close to ...

USPS tracking is messed up

I have 4 packages that were sent last week. Tracking shows them going through 1 or 2 usps facilities then all 4 of them now show the last tracking scan which says “pre-shipment info sent usps awaits item. Another Ebayer has at least one package showi...

Tracking infro saying carrier prealert- not received from retailer (I need help to understand it)

First of all, I am a buyer. If I am posting here is merely because all of you surely have more knowledge about tracking than me and probably you can bring some light to this little issue. It's the first time in my life I am seeing this on a tracking ...

Seller shipping discount

Did the shipping discount rates just change? I typically use the shipping calculator to determine a flat rate and the amounts have increased quite a bit. Also, it is no longer showing the percent discount offered….I swear it previously showed % disco...

Dropped off a FedEx package @ Dollar General & now 5 days later both are saying they don’t have it!!

Ok so on May 7th I bought a FedEx label through eBay for an item that I sold & had been paid for immediately… It was a $700 item so of course I bought insurance for that amount, printed my label at home, taped it fully using 4 long strips of tape cov...

The PDF is password protected. Enter the password.

please help!!!this has been happening since mid April 2024. I’ve reached out to eBay, about this issue, and they do not know what it is. I thought maybe it’s because I added my printer, which is a canon mg3520 to my Microsoft laptop recently, so I r...

Shipping to United States territories is international?

Why does eBay classify United States territories (Puerto Rico, Guam, the US Virgin Islands, American Samoa, or CNMI) as "international" for shipping purposes, when in fact USPS domestic shipping rates apply? Are the international fees that eBay colle...

filing a claim on damaged item

i just cant figuire out how to file this claim. i shipped it and usps broke it,

Resolved! Global Shipping Programme Glitch?

I sold 2 items this evening to the same buyer in the US (golf balls) as usual I used the global shipping programme which usually works perfectly - never had any problems in the past. He however is getting an error message saying that I dont ship to h...

Wix / Ebay postage policy conflicts

Hi all, just wondering if anyone else is having issues with their postage policies when linking Wix store to your Ebay store, so my problem is that every day it seems wix keeps creating a new postage policy grouping my listing away from the policy I ...

USPS

Here's an example of the reason we're unhappy with the USPS:Purchased last Monday, left Georgia same day.Next stop: Wednesday, Greensboro, NC.Friday: Indianapolis, IN.My address: NE Ohio.No it's not going to be late if it does arrive Monday. And, yes...

Fedex Label Adjustnent

I got another dreaded shipping label adjustment email for a Fedex package. I have gotten plenty of these in the past and it's been a while since the last one. This particular one was for a Christmas Tree I shipped from NY to CA. I initially paid $29....

Insurance claims

I sold an item and shipped through Ebay via Fedex. It has been 18 days since shipping and tracking shows it's been stuck at a Distribution center for 15 days.Buyer reached out and requesting a refund. The shipping was insured, but how do I go about i...

SHIPPING TO BOSNIA AND HERZEGOVINA

Dear E Bay Members, I just received a sale from 'Bosnia and Herzegovina'. It is a fixed product item.When i check the shipping chargers, it is very high shipping cost to ship my product there.I just want to know whether there are any reasons for that...

package delivered but has not reached my hands

Hello, I'm in conversation with the seller of the item. He supposedly sent it, and it's already registered as delivered on eBay (April 22). However, when checking the tracking number: first, the number isn't my zip code; second, it shows as delivered...

eIS Glendale Heights

It appears as though I labeled a package incorrectly and it has either arrived at eIS or currently sitting at Carol Stream before it heads to Canada. I have tried using the ebay automated system twice as well as their FAQ section but to no avail. Is ...