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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Shipping label mistake

I want to add insurance to a package. I’ve already printed the label and I’m at the post office. I need to redo the label with insurance

USPS tracking not working

I've noticed USPS tracking not working today. Anyone else having issues?

USPS automates APV dispute process (cost adjustments)

Previously all USPS APV disputes had to be filed either by email or by phone with USPS. They finally modernized the process with an online form, effective yesterday, Oct 23, 2024. Here's the USPS industry alert that outlines the process with screensh...

questions on calulated shipping charges

when I list an item I usually estimate the weight but when it sells then depending on how much packing materials I need then I can adjust the weight--Im usually pretty close and refund the buyer if my estimate is higher but for the most part Im prett...

insurance and lost package

I know Im fighting a losing battle a few months ago I sent a package that went missingthe buyer was terrifice to work withI tried everyplace and person I could think offirst I tried the insurance form on the USPS website which for some unknown reason...

eBay Standard Envelope

I was just wondering if anyone else is having a problem with eBay standard envelope, lately? I've had 4 customers message me in the last day or two saying they haven't received their postcards, yet. 3 of these postcards are showing delivery a week ag...

Resolved! eBay Shipping Supplies

Use it or lose it. You've got until the end of the day to use your 3rd quarter coupon. eBay recently added interior packaging listings - zipper bags geared towards clothing sellers - 3 sizes available. 4th quarter coupons are released tomorrow. Holid...

I'm opt in International Shipping, with no country exclusions, and still cannot sell to Canada?

So strange. I've been in the International shipping for awhile now. Someone just tried to order a 2 oz plush from me, and it keeps saying "Unfortunately the seller does not ship to Ontario, Canada". Very strange seeing as how I've shipped there befor...

Freightos

FREIGHTOSHello, did I understand correctly that applications like freightos are used to find carriers? Cheaper than UPS or FedEx, on Alibaba suppliers only have these carriers

Chinese freight forwarder

Hello, how does a carrier comparator work?I would like to send parcels from China to FranceAre all the carriers in the world listed on all platforms and are they all the same rates?What is the role of a platform?Do I have to register on the platforms...

Resolved! Handling Fee question

Hello! I am pretty new, so sorry if this is topic that is talked about to death. I just read another form from a few years ago and still have some misunderstanding on how Ebay charges a handling fee. I use USPS ground advantage for some of my card li...

Customer requests priority shipping to Australia

Curious if anyone has experienced this before.I have a potential buyer in Australia that is requesting a group of photos to purchase "for Halloween" and they want them to be shipped priority...which is close to $80.I'm a little apprehensive about doi...

Seller declared incorrect value and export reason on return label customs invoice

Hi, I'm going through the return process for an item shipped from Japan (the product images were fake and the item was missing the majority of pieces). The order total was around $220 - the seller sent me a return label including a customs invoice wi...

shipping charge

Listed a box of books which weighed 8 lbs. 3 oz. It was calculated shipping using Ground Advantage. The box sold and the buyer paid $7.34 for shipping. When I went to print out the ebay shipping label, I used 8 lbs. 3 oz. as the weight and Ground Adv...

Buyer starts a item not received but the tracking shows item delivered

A buyer won several auctions paid right away then wanted to cancel 2 days later package was shipped .Then I receive a item not received notice but the tracking shows received.What can I do?